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Recent guest reviews

Okay, wonderful

Poor property condition, food was less than mediocre and the staff were not friendly especially the women

I was very pleased, will definitely visit here again. Very affordable!! Big up holiday inn

The hotel had alot to offer but not in a consistent manner; Noisy air condition, never had a hot shower, and service was a hit or miss occasion! The facilities were available and unique, but could use more staff training.

We loved the little island away form everything, we enjoyed that alot. The employees were very helpful and always ready to assist you.we would go again we had a great time

I didn't like the food choices. I was missing the shrimp, crab and lobster from experience corn is usually served all the time. The pizzas were good did not like the cheesecake the jerk chicken and pork were also good was turned off by the fish it had too much eggs, the fries were okay as well

Majority of the staff members were very pleasant . However, the staff of some of the bars and grill disregarded persons who were in the line when serving especially locals.

The vacation wasn’t as expected. I feel I paid so much money and it wasn’t even worth it. My room water was cold. So there was no hot showers. The safe in my room didn’t work. My AC was blowing out hot air. So the first two nights was very rough until they finally came and fixed the problem. Room service barely came to clean the rooms even when I called and requested them. They said somebody would be up and no one ever came. My room toilet kept getting clogged up and it would take forever for someone to come up and fix it. They were constantly out of things and not just for a day, but a couple. This include things like bread, certain products they use to make drinks, food like fish, popcorn etc. the ice cream they was serving was super soft, slips right off the cone and leaks everywhere. It was all a bit crazy. I was told as far as the rooms you just have to request to be put in the newer buildings and your have a better experience as far as the rooms go. Me personally, I really expected a better experience being all the money paid here. I don’t see myself staying here again next time I visit Jamaica .

The staff was welcoming and very helpful especially Mrs Sandra Gordon

Beach and pools are beautiful! Food 7/10. Tarsha at one of the bars is phenomenal. Half the staff looked and acted as if they hated their jobs. I arrived for check in around 9:30am well aware that check in begins at 3pm. Asked the front desk by chance if I could get an early check in. Lady at the desk said they had no rooms yet and I should check back after 1pm. Fine. She told us we could leave our bags in the bag room and we could go enjoy the facility and amenities. Totally fine. We did that! I had 2 rooms but in their system I only had 1. Had to search for my receipt from Orbitz to show I paid for 2 rooms, 5 guests total. Around 1:30om, we went back to see if there were any room available yet. Once again, told no and that they were waiting on housekeeping to get back to them with the status of our rooms. Fine. Check in begins at 3pm I'm asking for a favor here so what can I do right? Wrong! I watched them check NUMEROUS other ppl in who showed up AFTER me and watched them wheel their luggage off to their rooms. After 2pm, I went back to the desk. Any rooms available yet? Told no again they're still waiting on housekeeping with the status of my rooms while they accommodate other people. 2:45pm I went back. Same story. Finally got 1 of my 2 rooms AFTER 3pm. Got to my room, opened the door there's a lady who identified herself only as the building manager in the room inspecting!!! What??? Got the 2nd room about 2 hours later. Had a great time! Horrible check in experience!

The staff was good to us and the entertainment was good as well

The property itself is a bit old but we enjoyed the open space and the food is very nice! The Jerk hut is enjoyable, most unique is the island in the ocean that would only took a couple of minutes to walk to and enjoy the ocean by lying on the beach chair there!

This is the greatest place on the island to stay. Their beach front jerk hut is heaven on earth! I LOVE THIS RESORT!!!!

They provides a complimentary lounge for you after you checkout and a locker for your luggage. I also liked the island that you can just walk across to through the sea waters.

Great staff, food, beaches, and entertainment. Looking forward to my next trip.

Rose Hall, St. James Montego Bay Saint James

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Half Moon Golf Course is within 2 miles (3 km) of Holiday Inn Resort Montego Bay All-Inclusive while other popular attractions such as Montego Bay Convention Centre are within 3 miles (5 km). This 518-room, 3.5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the seafood at SeaBreeze, one of 6 onsite restaurants.


Rooms

All 518 rooms feature furnished balconies or patios, coffee makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Holiday Inn Resort Montego Bay All-Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a 24-hour gym, and outdoor tennis courts.

Room options

RoseHall 1 BD Suite - Adults Only

2 Double Beds | 1 King Bed | Sleeps 3

RoseHall Oceanview Adults-Only

2 Double Beds | 1 King Bed | Sleeps 3

Superior Room, Balcony, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Resort Montego Bay All-Inclusive

Everyone (47) Couples (6) Family (27)
5
Everyone

Okay, wonderful

By on Oct 30, 2021

2
Family

Poor property condition, food was less than mediocre and the staff were not friendly especially the women

By on Oct 5, 2021

Review comment responded on Oct 7, 2021

Hello Johnice, Thank you for taking the time to tell us about your stay. We are sorry to learn that there were aspects of your stay that were displeasing. We value your feedback as this helps us to know about the things that make you happy and what we can do to improve overall experiences. We take note of the things that you found displeasing and assure you that we will do our best to investigate and address them. We apologize for any inconvenience caused.

4
Everyone

I was very pleased, will definitely visit here again. Very affordable!! Big up holiday inn

By on Sep 20, 2021

Review comment responded on Sep 25, 2021

Hello Shawnette, Thank you for taking the time to tell us about your stay. We are pleased to learn that you were satisfied with our amenities. We value your feedback as this helps us to know about the things that make you happy. We thank you for staying with us and look forward to welcoming you back!

3
Partner Couples

The hotel had alot to offer but not in a consistent manner; Noisy air condition, never had a hot shower, and service was a hit or miss occasion! The facilities were available and unique, but could use more staff training.

By on Aug 13, 2021

Review comment responded on Sep 2, 2021

Thank you for taking the time to tell us about your stay. We value your feedback as this helps us to know about the things that make you happy and what we can do to improve overall experiences. We thank you for staying with us and hope we will have an opportunity to serve you in the future.

5
Everyone

By on Jul 27, 2021

5
Everyone

We loved the little island away form everything, we enjoyed that alot. The employees were very helpful and always ready to assist you.we would go again we had a great time

By on Jul 17, 2021

Review comment responded on Aug 7, 2021

Thank you for taking the time to tell us about your stay. We are pleased to learn that you were satisfied with our amenities. We value your feedback as this helps us to know that our efforts make our guests happy. We thank you for staying with us and look forward to welcoming you back!

4
Everyone

By on Jul 7, 2021

Review comment responded on Aug 7, 2021

Thank you for taking the time to review your stay. We are pleased to learn that you were generally satisfied with our amenities. We thank you for staying with us and hope we will have an opportunity to serve you in the future.

4
Family with small children

I didn't like the food choices. I was missing the shrimp, crab and lobster from experience corn is usually served all the time. The pizzas were good did not like the cheesecake the jerk chicken and pork were also good was turned off by the fish it had too much eggs, the fries were okay as well

By on Jul 7, 2021

Review comment responded on Jul 11, 2021

Thank you for taking the time to tell us about your stay. We value your feedback as this helps us to know about the things that make you happy and what we can do to improve overall experiences. We thank you for staying with us and hope we will have an opportunity to serve you in the future.

4
Everyone

By on Jul 6, 2021

Review comment responded on Jul 17, 2021

Thank you for taking the time to review your stay. We thank you for staying with us and hope we will have an opportunity to serve you in the future.

4
Everyone

By on Jul 4, 2021

Review comment responded on Jul 17, 2021

We appreciate you taking the time to review your stay.We thank you for staying with us and hope we will have an opportunity to serve you in the future.

Holiday Inn Resort Montego Bay All-Inclusive

Rose Hall, St. James, Montego Bay, Saint James
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