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Recent guest reviews

I have been to Jamaica plenty of times and this by far was the worst vacation. The staff was unfriendly and keep waiting for things that was needed. Check in was the worst. No one seem interested in doing anything to help or make things better. I would not recommend this resort

The food at the property was good. But they have a long wait for the steak house. Asking for water was always an issue. I had to get it myself or wait for the guy that restocks to tell him 2 small bottles is not enough. The rooms were very low lit and dated. The bathrooms were worse. The plus was the bathroom did have a Jacuzzi. Some of the staff was very helpful and others not so much. I feel the management needs to evaluate procedures. You can't tell guests not to self serve at the buffet and then not have someone there to serve. Or tell a guest they could buy water at the gift shop at an all inclusive. Or have them wait several hours to deliver a blanket which should have been in the room in the firlst place. Oh and for a supposedly 4 star property reserving the top shelf liquor for only those who buy time shares makes a guest say thanks I don't need a time share because I won't be coming back.

the atmosphere was pleasant. the staffs were very nice.. nice pool spacing. rooms need some updated furniture.

would recommend to a friend

The nightly entertainment was excellent. Due to the pandemic and we were not going around the country this was needed. This was a world by itself the beach. jerk hut with daily entertainment. We liked the spa we had a hot oil massage. Loved all the restaurant. The Jamaican restaurant was our favorite.

Grounds were well maintained, staff very friendly and accommodating.

The staff was very rude and we saw roaches on our dinner table which made our group leave the restaurant.

I truly appreciated the care and kindness of all the staff. The large pool was amazing with different activities and music! And, the jerk chicken poolside was FANTASTIC! Overall, I'm extremely pleased with my stay.

I’ve been there many times. This property never fails me. Love this property, the cleanliness and the staff.

It was our first time in Jamaica and we got impressed with Grand Palladium! Amazing property, great service , nice people, the 3 beaches were like a paradise . Everything was beyond our expectations!

Great

Everything was Great 5 stars

Overall a very good stay. Loved the property, the pool and the beach. I had an issue at check out. But I’ll leave it alone on here. The hotel is very pleasing and the nightly entertainment is good.

Food was horrible worst resort Ive ever been too.

Check in and service was excellent. Everyone was so friendly and efficient.

The Point Lucea Hanover

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Grand Palladium Jamaica Resort & Spa All Inclusive places you 7.5 mi (12.1 km) from Tryall Golf Club. This 540-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.


Dining

There are multiple options for onsite dining with 10 restaurants, including Mo Bay, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Chez Bubba with its garden views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Grand Palladium Jamaica Resort & Spa All Inclusive's 540 rooms are soundproofed and have an array of amenities, including balconies, iPod docks, and sofa beds. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Coffee makers, ceiling fans, and safes are also available.


Property features

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Airport transportation is made easy with an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Junior Suite, Garden View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Junior Suite Ocean View

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Junior Suite, Poolside

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Garden View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive

Everyone (51) Couples (16) Family (25)
2
Friends

I have been to Jamaica plenty of times and this by far was the worst vacation. The staff was unfriendly and keep waiting for things that was needed. Check in was the worst. No one seem interested in doing anything to help or make things better. I would not recommend this resort

By on Aug 31, 2021

2
Partner Couples

The food at the property was good. But they have a long wait for the steak house. Asking for water was always an issue. I had to get it myself or wait for the guy that restocks to tell him 2 small bottles is not enough. The rooms were very low lit and dated. The bathrooms were worse. The plus was the bathroom did have a Jacuzzi. Some of the staff was very helpful and others not so much. I feel the management needs to evaluate procedures. You can't tell guests not to self serve at the buffet and then not have someone there to serve. Or tell a guest they could buy water at the gift shop at an all inclusive. Or have them wait several hours to deliver a blanket which should have been in the room in the firlst place. Oh and for a supposedly 4 star property reserving the top shelf liquor for only those who buy time shares makes a guest say thanks I don't need a time share because I won't be coming back.

By on Aug 23, 2021

4
Family Family with small children

the atmosphere was pleasant. the staffs were very nice.. nice pool spacing. rooms need some updated furniture.

By on Aug 7, 2021

Review comment responded on Aug 7, 2021

Dear Guest, Thank you so much for choosing the Grand Palladium Resorts and Spa and for sharing your wonderful experience! Your positive feedback is gratefully received and it brings us great joy to know that you enjoyed your stay with us. We hope that you will come and visit us again for another positive experience!

5
Family

would recommend to a friend

By on Aug 2, 2021

5
Family

The nightly entertainment was excellent. Due to the pandemic and we were not going around the country this was needed. This was a world by itself the beach. jerk hut with daily entertainment. We liked the spa we had a hot oil massage. Loved all the restaurant. The Jamaican restaurant was our favorite.

By on Jul 29, 2021

Review comment responded on Jul 29, 2021

Dear Guest, Thank you so much for choosing the Grand Palladium Resorts and Spa and for sharing your wonderful experience! Your positive feedback is gratefully received and it brings us great joy to know that you enjoyed your stay with us. We hope that you will come and visit us again for another positive experience!

5
Family

Grounds were well maintained, staff very friendly and accommodating.

By on Jul 25, 2021

Review comment responded on Jul 25, 2021

Dear Guest, Thank you for sharing this feedback and we are happy our resort was your vacation destination choice. We are grateful for your kind comments and the 5 star review! It is wonderful to hear you enjoyed your stay with us and we are thrilled to hear our team members were so friendly and helpful. It was a great pleasure hosting you! We hope you can join us again soon!

1
Family

The staff was very rude and we saw roaches on our dinner table which made our group leave the restaurant.

By on Jul 16, 2021

Review comment responded on Jul 29, 2021

Dear Guest, We sincerely regret not having lived up to your expectations and you had a disappointing dining experience. Customer service, friendliness and courtesy are the fundamental basis of the Grand Palladium culture and we understand we fell short on this occasion. We will make sure to follow up with immediate actions and take the necessary corrective measures. Also, we have a scheduled pest control programme in place where all our common areas undergo a deep cleaning treatment. Your comments have been shared with the food and beverage management team, where I'll be discussing with them regarding improving our overall service. We hope you'll give us another opportunity to provide you an excellent holiday experience.

4
Friends

I truly appreciated the care and kindness of all the staff. The large pool was amazing with different activities and music! And, the jerk chicken poolside was FANTASTIC! Overall, I'm extremely pleased with my stay.

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Dear Guest, Thank you for sharing this feedback and we are happy our resort was your vacation destination choice. It is wonderful to hear you enjoyed your stay with us and we are thrilled to hear our team members were so friendly and helpful. It was a great pleasure hosting you! We hope you can join us again soon!

3
Everyone

By on Jun 20, 2021

Review comment responded on Jul 4, 2021

Dear Guest, Thank you for the rating and for choosing our resort as your vacation destination. We are sorry to hear your expectations did not match your experience and you had disappointments. We hope that the good experiences you had will not be overshadowed by the parts that were not and that you'll visit us again so we may provide you an excellent holiday.

5
Partner Couples

I’ve been there many times. This property never fails me. Love this property, the cleanliness and the staff.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Dear Guest, Thank you so much for choosing the Grand Palladium Resorts and Spa and for sharing your wonderful experience! Your positive feedback is gratefully received and it brings us great joy to know that you enjoyed your stay with us. We hope that you will come and visit us again for another positive experience!

Grand Palladium Jamaica Resort & Spa All Inclusive

The Point, Lucea, Hanover 0
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