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Recent guest reviews

The property need a beller parking for tourist can park easily.

I was unable to travel to my trip due to my son being hospitalized of Covid-19. Neither orbitz or the San Juan Hotel seemed to fully understand what I was going through. Therefore I was not issued a full refund. I was told I had to pay for 1 night stay and the hotel resort fee. I’ve called before check in time to both the hotel and orbitz and didn’t receive an answer until 4 days later. Just dealing with my son and have the hotel/orbitz not understand the time we leaving in is a bit disappointing.

Location, good size rooms and good bathrooms

Nice attentive staff. Clean rooms.

We liked everything

Great location and staff. Highly recommend!

The staff does not clean your room daily regardless of you requesting it. Very loud, homeless people hang out at the front of the hotel everyday. Very centrally located to everything!

Claudio and the night shift lady were awesome! They really saved this review. If it wasn't for them, i would have checked out and left.

Well orbitz are showing pictures that don’t even match the hotel and when I arrived there card reader was down took me an hour in a half to finally get checked in

I didn’t like that I had to pay $30 per day to park. Overall staff was amazing. Made sure you had everything that you needed. Staff was always available. The breakfast was great. Clean quiet rooms. I would recommend this hotel and will stay there again. Best customer service!!! Big ups to all the staff members!!! Staff made you feel welcomed.

I hated the valet and the people above us stomped on the floor all night, every night. Not sure if that has to do with how sound proof it is or if it has to do with the people above us not being considerate. Found a couple of bugs and no blankets.

The staff was very nice!! We had issues with are keys various times. Also with the hot water the water was cold. And also with the air conditioner. Staff was excellent

It was very clean also the staff had very good customer service

Very, Cheaply Build-Hot water, toilet, air condition problems. No Tub- Bathroom Very little.

Collins Avenue Miami Beach FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in South Beach, San Juan Hotel is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of Espanola Way and Washington Avenue. This 75-room, 4-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of San Juan Hotel's 75 rooms are individually decorated and have an array of amenities, including refrigerators, free bottled water, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. In-room massages are available, and other amenities include phones and desks.


Property features

Guests of San Juan Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a computer station. Valet parking is offered for USD 42 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a terrace, an ATM, and a garden.

Room options

Luxury Double Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Luxury Double Room, 1 King Bed, Pool View

1 King Bed | Sleeps 3

Guest reviews for San Juan Hotel

Everyone (29) Couples (13) Family (13)
4
Family with small children

The property need a beller parking for tourist can park easily.

By on Sep 20, 2021

Review comment responded on Oct 4, 2021

Thanks Limary for staying with us, note taken about the parking. Unfortunately there is not much we can do because space is very limited in Miami Beach. We hope you had a fantastic stay overall!

2
Family with small children

I was unable to travel to my trip due to my son being hospitalized of Covid-19. Neither orbitz or the San Juan Hotel seemed to fully understand what I was going through. Therefore I was not issued a full refund. I was told I had to pay for 1 night stay and the hotel resort fee. I’ve called before check in time to both the hotel and orbitz and didn’t receive an answer until 4 days later. Just dealing with my son and have the hotel/orbitz not understand the time we leaving in is a bit disappointing.

By on Aug 28, 2021

Review comment responded on Sep 2, 2021

Hello Dwana, we are sorry you had to go through this, and I'm sorry Orbitz or us could not take it a step beyond. I recommend you send an email to the hotel to take this a step further, and we'll try to do better.

4
Family

Location, good size rooms and good bathrooms

By on Aug 4, 2021

Review comment responded on Aug 26, 2021

Thanks for staying with us at San Juan Hotel

5
Everyone

By on May 26, 2021

Review comment responded on Jun 29, 2021

Thanks for staying with us!

5
Everyone

Nice attentive staff. Clean rooms.

By on May 25, 2021

Review comment responded on May 31, 2021

Thanks for staying with us, we are glad you enjoyed our staff and rooms, and we look forward to hosting you again!

5
Friends

We liked everything

By on May 14, 2021

Review comment responded on May 17, 2021

We love this, and hope to see you again!

5
Partner Couples

Great location and staff. Highly recommend!

By on Apr 28, 2021

Review comment responded on May 3, 2021

Thank you for staying with us, we are very pleased to see you enjoyed your stay and look forward to hosting you again in the future.

5
Everyone

By on Mar 1, 2021

Review comment responded on Mar 31, 2021

Thanks for staying with us , have a great year!

2
Friends

The staff does not clean your room daily regardless of you requesting it. Very loud, homeless people hang out at the front of the hotel everyday. Very centrally located to everything!

By on Feb 21, 2021

Review comment responded on Feb 27, 2021

Thanks for staying with us, we are sorry to read your room was not cleaned despite you asking for it. Unfortunately we can't do much about the people hanging around the property because, as you say, it is very well located. We hope to see you again :)

4
Everyone

By on Feb 5, 2021

Review comment responded on Feb 27, 2021

Thanks for staying with us, we hope to see you again :)

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