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Recent guest reviews

Entertaining to the hotel you gotta go thru Cuban restaurant we’re host are rude once they know your not there to eat

Unique property. Very big on style. Thoughtfully designed, making the small spaces feel bigger than they actually were. The staff and service were impeccable.

The staff was super friendly and a great location! Don’t pay to park, use their vallet. The room was small but is to be expected with the age of the building. As well as the un-level hallways. The elevator is very slow and small. The walls are thin, paper thin. We could hear every time the man next door entered and exited his room a few things he was doing in there. Biggest thing was the cleanliness. We found multiple strands of hair on the bed that were not mine. I’m a blond with brunette undertones. We found a dark red like from an extension, black and dark brown strands. :/ stayed one night and found a different hotel

It was a very friendly atmosphere would definitely come again

Cute looking space. Elevator didn’t work so hauled toddler and luggage up stairs. In room you could hear everything in the hall. Lots of partying there. Listed as good for kids but is absolutely not a good spot for kids. Told us there was a happy hour of free gin, tequila and rum from 7-8 but there was no one to serve it at the time. Says they have a restaurant since 1986 but we did not see any food being served. Possible it was closed when we were there?? Overall would spend $30 more to stay somewhere that seemed to care more about their business. Won’t return. Most helpful employee was an overnight clerk who provided us with a mattress pad when we asked for an extra blanket for our kid.

Convenient location to all the best parts of South Beach.

There was no hot water in my room, I had to wait for clean towels as they were not ready when i came back in the room around 530pm. My bed wasn’t done it was very inconvenient

Nice small boutique... Rooms are small and beds are okay... Santana was very nice and accommodating.. There’s happy hour from 7-8 every night but only house specials lol... They do not have a pool onsite, but there sister property does... The location you just can’t beat; 2 block from the ocean and restaurants and shopping within walking distance..

Nice hotel- loved the modern touches in the room. Also the tile shower was a nice touch and large. You could tell it was an older hotel- but it was renovated in a classy way. And the bed was super comfy!

We had a great time at this hotel. John and Angel were great helping us during our visit. Great staff and location. Highly recommend. :)

Nice friendly staffs and very clean room. Pros: good locations, has happy hour free drinks, pool access of other hotel, rental towels and shuttle buss free Cons: room is small and wall is thin. You hear people upstairs foot steps. No hair dryer. Valet parking is $35 plus tax.

I was there on my business trip arrived around 12pm, after a short wait a front desk manager allowed me to do early check-in without extra charge. My room was clean and specious with comfortable king size bed, i loved it. Room has everything you need large TV, fridge, table, modern shower and plenty of towels. Hotel can receive/store packages, for me it was very convenient for my online shopping. Between 7-8pm hotel/bar serves happy hour mixed drinks free of charge. As a part of hotel group, they offer a free shuttle bus departing from hotel near by. Nice hotel, good experience, I will be back.

I booked at one place and because they overbooked they transferred my stay to a sister hotel and gave me a upgrade and it was lovely, the staff was nice the room was very comfortable and I would recommend.

Where do i start, first i was greeted by a young lady w curly hair, who initially gave me her name when i first arrived but by the time i returned to check in she had already removed her I.D name badge although she was still on duty. I arrived a few hrs before the check-in time & mentioned to the young lady i was checking-in after she asked how was i doing & my response was “tired”. I wanted to check in early if possible. The young lady had terrible customer service skills, she told me i was acting “entitled “ and that “I’m not going to rush my people” not accommodating at all. There was a roach at the front desk, the shower and rooms were filthy, need some serious cleaning. In front of my room was a pile of garbage, crumbs. That women insulted me in so many levels. Never again. She accused me of being “angry and anxious” like the angry black woman. That should’ve been a free stay! I was afraid to shower there. The bed was okay. Oh and to use the free shuttle they make you walk about two blocks with your luggage to catch it at another hotel.

Pros: 2 blocks from the beach, free airport shuttle, most of the staff was nice Cons: shower took forever to get warm water, door cards deactivated everyday, house keeping wasn't the best, rats running around outside the property

Shower was clogged up.. bed was dirty underneath the mattress.. found condom wrapper underneath

Disappointing! Staff was nice. Room was small nothing like the pictures on the website

Washington Ave Miami Beach FL

Hotel highlights

  • Walking distance to Collins Avenue Shopping Area and Ocean Drive
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in South Beach, Hotel Chelsea, a South Beach Group Hotel is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Ocean Drive. This 42-room, 3-star hotel has in-room conveniences like iPod docks, refrigerators, and plasma TVs.


Dining

Enjoy a leisurely bite to eat at Habana Vieja, the hotel's onsite restaurant.


Rooms

Hotel Chelsea, a South Beach Group Hotel's 42 rooms provide iPod docks, refrigerators, and free local calls. 42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include safes and ironing boards.


Property features

Hotel Chelsea, a South Beach Group Hotel features free WiFi in public areas, a computer station, and a terrace. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this boutique hotel include a TV in a common area and an ATM.

Room options

Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

2 Double Beds

2 Double Beds | Sleeps 4

Standard Room 1 Queen Bed

1 Queen Bed | 1 King Bed | Sleeps 2

Guest reviews for Hotel Chelsea, a South Beach Group Hotel

Everyone (41) Couples (7) Business (1) Family (7) Friends (15) Other (3)
3
Friends

Entertaining to the hotel you gotta go thru Cuban restaurant we’re host are rude once they know your not there to eat

By on Jul 6, 2021

Review comment responded on Jul 7, 2021

Thank you for your review. The restaurant is at the front of the hotel, so guests will walk past it to get to our lobby area.Our apologies for any inconvenience. We welcome you to join us again soon.

4
Friends

Unique property. Very big on style. Thoughtfully designed, making the small spaces feel bigger than they actually were. The staff and service were impeccable.

By on Mar 12, 2021

Review comment responded on Mar 16, 2021

Thank you for staying with us at Hotel Chelsea. We are a boutique hotel in the heart of South Beach and are glad you enjoyed your time with us. Our staff is dedicated to providing impeccable service, so its nice to know this was your experience. We appreciate your wonderful feedback and hope to host you again very soon.

3
Partner Couples

The staff was super friendly and a great location! Don’t pay to park, use their vallet. The room was small but is to be expected with the age of the building. As well as the un-level hallways. The elevator is very slow and small. The walls are thin, paper thin. We could hear every time the man next door entered and exited his room a few things he was doing in there. Biggest thing was the cleanliness. We found multiple strands of hair on the bed that were not mine. I’m a blond with brunette undertones. We found a dark red like from an extension, black and dark brown strands. :/ stayed one night and found a different hotel

By , from South Beach on Mar 18, 2020

Review comment responded on Mar 19, 2020

Hello Guest, Thank you for your review. We're happy to know that our staff was friendly and our location was great. Parking is limited in the area, so valet is a convenient option. We are disappointed to learn bout the issues you experienced. We will address this directly as this is not our standard. We appreciate your feedback and hope to host you again for a future stay where we can surpass your expectations

4
Family Friends

It was a very friendly atmosphere would definitely come again

By , from Brooklyn NY on Mar 9, 2020

Review comment responded on Mar 10, 2020

Hi Yokie! Thank you for your terrific review. We take pride in providing a welcoming atmosphere, so our guests feel comfortable from the moment they arrive. We appreciate your feedback and hope to host you again soon.

3
Everyone

By on Mar 5, 2020

Review comment responded on Mar 5, 2020

Thank you for your 3-Star review. We appreciate your feedback and hope you enjoyed our great location just minutes to the beach, nightlife, restaurants, and more. We look forward to hosting you again soon.

2
Family

Cute looking space. Elevator didn’t work so hauled toddler and luggage up stairs. In room you could hear everything in the hall. Lots of partying there. Listed as good for kids but is absolutely not a good spot for kids. Told us there was a happy hour of free gin, tequila and rum from 7-8 but there was no one to serve it at the time. Says they have a restaurant since 1986 but we did not see any food being served. Possible it was closed when we were there?? Overall would spend $30 more to stay somewhere that seemed to care more about their business. Won’t return. Most helpful employee was an overnight clerk who provided us with a mattress pad when we asked for an extra blanket for our kid.

By on Mar 1, 2020

Review comment responded on Mar 3, 2020

Thank you for your review. We are disappointed your stay with us was not as you would've hoped. The restaurant is now under new management, so this should no longer be an issue. We take all feedback seriously and will take your comments into consideration. We hope you will come again where we can surpass your expectations.

4
Partner Couples

Convenient location to all the best parts of South Beach.

By on Dec 27, 2019

Review comment responded on Dec 30, 2019

Thank you for your great feedback! We are in a great location close to nightlife, shops, many restaurants and cafes. We welcome the opportunity to host you again soon.

2
Family

There was no hot water in my room, I had to wait for clean towels as they were not ready when i came back in the room around 530pm. My bed wasn’t done it was very inconvenient

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Thank you for your review. Please let us know when anything is unsatisfactory, so we may have the opportunity to correct it and improve your stay. Our housekeeping staff takes pride in keeping our establishment up to the highest standards, so we will need to share your review for further clarification. We appreciate your feedback and hope you will come again for a future stay.

5
Everyone

By on Jun 5, 2019

Review comment responded on Jun 5, 2019

Thank you for staying with us.

4
Everyone

Nice small boutique... Rooms are small and beds are okay... Santana was very nice and accommodating.. There’s happy hour from 7-8 every night but only house specials lol... They do not have a pool onsite, but there sister property does... The location you just can’t beat; 2 block from the ocean and restaurants and shopping within walking distance..

By , from Laurel, Md on Feb 22, 2019

Review comment responded on Feb 25, 2019

Hi Tee! Thank you for your terrific review. Its great to know that our staff were attentive and our accommodations were nice. We are quite close to the beach, dining, cafe's, entertainment, and attractions. It would be our pleasure to host you again for a future stay.

Hotel Chelsea, a South Beach Group Hotel

944 Washington Ave, Miami Beach, FL 33139
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