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Recent guest reviews

The pools and beach were nice, but the room itself was Holiday Inn quality for much more than a Holiday Inn price.

The place smelled very pleasant!! It’s beautiful!

The room was not clean. The food was not good and extremely overpriced.

It was water bug in my bathroom they was lying like they was sold out to switch my room when they wasn’t … I’ll never show there in there again

Me and my 13yr old had a Mother/Daughter vacation. The hotel went above and beyond to accommodate us, since we flew in from California earlier than the check in time. Best location, friendly and helpful staff, cleanliness was immaculate… and most importantly we felt safe! Highly recommended!!

Very nice rooms

The staff was really nice I was able to check in early. However I was charged for a umbrella on the beach. Why would u give your guest two beach ch Asssairs and no umbrella it so hot on the beach I felt like I was going to pass out just waiting for one and then don’t even make sure your covered they just stuck it in the sand. It’s a wonderful property need a lil upgrade tho the oceanfront one bedroom suite was worth it the view is amazing

Great experience with my husband but the staff member christian from lost an found was very rude he did want to hear my explanation or what was happening he kept yelling over me telling me i need to walk with my property in the pool which made no sense an told me i was drinking i get that some people may get wild on vacation but he shouldn't judge or yell at anyone

We spent 5 nights was the best time ever in Miami Beach

The property pools and beach access are great, but that’s were the compliments end. The service is extremely slow everywhere in hotel (bellman, front desk, pool servers, housekeeping etc.). I didn’t find the hotel to live up to 4 star service standards, can definitely locate better hotels in Miami Beach.

solid experience!

Food was terrible. No flavor, dry, and overpriced.

The property was beautiful. Our room was not very clean. It had someone else’s trash in it when we got there, and hair on the walls in the shower. Other than that it was a beautiful resort.

The staff was all very friendly, only complaint is the timeliness for requests was a little ridiculous… the hotel was beautiful, but no AC in the elevators or hallways which was a little weird. The staff was helpful with local dining and activity recommendations. The beach/pool staff especially was outstanding… friendly and prompt and very personable. The pools were clean and so relaxing. The bed was comfortable. Rainfall shower was amazing. Had a great stay overall!

The property is beautiful. When i reserved the room i asked for an early check in and a late check out. I got to thr property at 1:30 pm they did not have the room ready. I went to relax on beach. Normal check in is at 4, my room still eadnt ready at 4 pm. Got in my room about 530 my bags took another 45 minutes to be brought up to my room. Only after I went to ask for the manager Carlos, who was awesome. Ordered room service at BEfORE 8 AM IT ITS STILL NOT HERE AT 9 AM. THIS PROPERTY IS TOO EXPENSIVE FOR ALL THE PROBLEMS YOU GO THROUGH.

Collins Ave Miami Beach FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 3 outdoor pools
  • 24-hour fitness center

Located in Mid Beach, Eden Roc Miami Beach is a leisurely stroll from sights such as Miami Beach Boardwalk and 41st Street. This 415-room, 4.5-star resort welcomes guests with 3 outdoor pools, 2 restaurants, and a 24-hour gym.


Dining

Enjoy dining at Nobu, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:30 AM.


Rooms

All 415 soundproofed rooms provide minibars, espresso makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Rooms also include phones. Housekeeping is available on request.


Property features

Renovated in 2017, Eden Roc Miami Beach offers 3 outdoor pools, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 52.43 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include express check-out, a terrace, and laundry facilities.

Room options

Deluxe Room, 1 King Bed, Accessible (Legendary)

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Accessible, Oceanfront

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, View, Oceanfront

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Accessible, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Eden Roc Miami Beach

Everyone (64) Couples (27) Family (16)
3
Everyone

The pools and beach were nice, but the room itself was Holiday Inn quality for much more than a Holiday Inn price.

By on Oct 7, 2021

Review comment responded on Oct 12, 2021

Dear Alexander, A trip to Miami isn't complete without a relaxing dip in a pool or a trip to the beach and we are delighted that you were able to enjoy both during your visit with us. However, we apologize if our rooms fell short of expectations. We are always looking for ways to improve and would love to know how we could've bettered your experience. Nevertheless, come back and visit us again soon. Sincerely, Eugenia Dwyer General Manager

5
Partner Couples

The place smelled very pleasant!! It’s beautiful!

By , from Miami on Sep 30, 2021

Review comment responded on Oct 2, 2021

Dear Susana, Thank you! We strive to provide our guests with a fresh and welcoming environment, and we are so happy to know that we were able to do so for you. Happy travels to you, and we hope to see you again soon! Sincerely, Eugenia Dwyer General Manager

2
Partner Couples

The room was not clean. The food was not good and extremely overpriced.

By on Sep 30, 2021

Review comment responded on Oct 1, 2021

Dear Jose, Thank you for bringing your concerns to light. We're deeply sorry to hear about your experience with us. Rest assured that we've taken note of your feedback and passed it on to our housekeeping and food & beverage teams. This definitely isn't like us, so we'd love to be given another opportunity to prove that we're capable of much better. Sincerely, Eugenia Dwyer General Manager

1
Partner Couples Business Business

It was water bug in my bathroom they was lying like they was sold out to switch my room when they wasn’t … I’ll never show there in there again

By on Sep 8, 2021

Review comment responded on Sep 9, 2021

Dear Laze, We're sorry to hear of any issues you experienced regarding your recent stay and for any miscommunication experienced regarding your room allocation. Unfortunately, when you make a reservation through a third-party booking site we are not always able to accommodate you in your original room, although we always try our best to deliver a comfortable one. We're grateful for your comments and wish you the very best in your future travels. Sincerely, Eugenia Dwyer General Manager

5
Family with small children

Me and my 13yr old had a Mother/Daughter vacation. The hotel went above and beyond to accommodate us, since we flew in from California earlier than the check in time. Best location, friendly and helpful staff, cleanliness was immaculate… and most importantly we felt safe! Highly recommended!!

By on Sep 2, 2021

Review comment responded on Sep 3, 2021

Dear Monica, At Eden Roc Miami Beach, we're thrilled to hear you enjoyed our safe environment, accommodating service, and clean rooms during your mother/daughter vacation. We hope you made special memories and will decide to be our guests again soon for another amazing experience. Sincerely, Eugenia Dwyer General Manager

5
Everyone

Very nice rooms

By on Aug 17, 2021

Review comment responded on Aug 19, 2021

It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again at Eden Roc Miami Beach! Sincerely, Eugenia Dwyer General Manager

5
Everyone

The staff was really nice I was able to check in early. However I was charged for a umbrella on the beach. Why would u give your guest two beach ch Asssairs and no umbrella it so hot on the beach I felt like I was going to pass out just waiting for one and then don’t even make sure your covered they just stuck it in the sand. It’s a wonderful property need a lil upgrade tho the oceanfront one bedroom suite was worth it the view is amazing

By on Aug 12, 2021

5
Partner Couples

Great experience with my husband but the staff member christian from lost an found was very rude he did want to hear my explanation or what was happening he kept yelling over me telling me i need to walk with my property in the pool which made no sense an told me i was drinking i get that some people may get wild on vacation but he shouldn't judge or yell at anyone

By on Aug 12, 2021

Review comment responded on Aug 19, 2021

Thank you for choosing to stay with us at Eden Roc Miami Beach! We're elated to read that you enjoyed your overall stay; however, we regret to learn that you experienced a lapse in service. Our goal is to provide every guest with exceptional hospitality, and we're sorry that our commitment to that didn't shine through during your visit. Your comments have been noted and will be discussed internally. It was our pleasure to host you, and we hope to welcome you back in the future. Sincerely, Eugenia Dwyer General Manager

5
Family

We spent 5 nights was the best time ever in Miami Beach

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Wow! We are ecstatic to hear that you had the best time ever during your five-day stay. With so much to do here, we hope you were able to make plenty of memories. We can't wait to welcome you back to Eden Roc Miami Beach for another amazing getaway. Sincerely, Eugenia Dwyer General Manager

2
Family

The property pools and beach access are great, but that’s were the compliments end. The service is extremely slow everywhere in hotel (bellman, front desk, pool servers, housekeeping etc.). I didn’t find the hotel to live up to 4 star service standards, can definitely locate better hotels in Miami Beach.

By on Jul 29, 2021

Review comment responded on Jul 30, 2021

While our relaxing pool areas and convenient beach location were suitable for your travels, we want to apologize for falling short in other aspects of your stay. We are committed to providing quality service and will discuss your feedback to ensure that we are upholding this commitment. We know that we can do better and would love another shot to impress you. Sincerely, Eugenia Dwyer General Manager

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