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Recent guest reviews

Poor costumer service at front desk

Location is great, but the shower in the room leaked and there was a smell coming from the drains in the bathroom.

Best location. Great bedding. Did not like that we struggled with the elevator passes. Loooved the quick room service. Food was great!

Excellent customer service and cleanliness. The staff was very attentive towards my needs.

No power in the bathroom and the room stink bad like dirty !!!

We loved this place. The room was very clean and the customer service was always helpful. I will definitely stay again.

Location was perfect. Staffing with great customer service.

The hotel did a seriously amazing job in maintaining public health standards and ensuring the safety of tbe guests. The rooms were basic but clean, the views out of thr window (especially on higher levels) gave you a decent view of the city, and the breakfast was awesome. It was basically an all you van eat buffet, except you were served what you wanted. The location is also very central and safe. I would totally recommend choosing the hotel as it exceeded our expectations for the pri e we paid.

Helpful staff, clean rooms, very good location to stay at.

Great location, the view was fenomenal day and night, staff was super friendly. Breakfast buffet was splendid with great service! Definitely will stay here on my next visit!

The place was clean. The bathroom was attractive, and the shower runs good with a lot of water.

Great location, clean rooms and friendly staff!!!!

Close to zona Rosa, next to restaurants and clubs, walking distance to the Angel, 15 min walk to Chapultepec, 3 blocks to Reforma. Be aware, there is a lot of street noise, we stayed on the 16th floor and we could hear loud music playing til really late ( 2-3 am ) other than that the hotel is really nice, modern and safe !

if the initial check in were fine I will write a better review but you need to be careful, asked for what you are expecting, they are using nice pictures that you believe, but we got a totally different room that we reserved, this was for my husband's birthday I know what I reserved... we arrived after 11P.M and have this discussion for the room until past midnight...when finally the person at the front desk gave is the room on the pictures, that the one was reserved from your website ..this was nice, well kept, comfortable, the location nice if you don't mind a lot of bares and places to dance, you can here the noise in your bedrooms, most of your night...wonderful service at the breakfast buffet, it was the best. plus a great transport service Gilberto was very professional, punctual, respectful, polite..

Liverpool No 155 Mexico City CDMX

Hotel highlights

  • Walking distance to Glorieta de Insurgentes and Paseo de la Reforma
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Zona Rosa, NH Collection Mexico City Reforma is adjacent to Glorieta de Insurgentes and within a 10-minute walk of other popular attractions like Paseo de la Reforma. This 306-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.


Rooms

The 306 rooms are air-conditioned and have an array of amenities, including minibars, espresso makers, and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At NH Collection Mexico City Reforma, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is MXN 100 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 800 per vehicle one way. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Family Room, Balcony, View (Family Room with Balcony)

2 Double Beds | 4 Twin Beds | Sleeps 4

Junior Suite

1 King Bed | Sleeps 2

Suite (Extra Bed 2 adults + 1 child)

2 Queen Beds | 1 King Bed | Sleeps 3

Superior Room, View

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for NH Collection Mexico City Reforma

Everyone (28) Couples (10) Family (9)
3
Family

Poor costumer service at front desk

By on Jul 21, 2021

Review comment responded on Jul 22, 2021

Estimado huésped, Agradecemos el tiempo que se tomó en calificar su experiencia en NH Collection Reforma en la Ciudad de México, para nosotros es muy importante conocer la experiencia de nuestros huéspedes, he compartido su comentario sobre su percepción del servicio en la recepción con el Gerente del área en el Hotel con el fin de trabajar en áreas de oportunidad. Agradecemos mucho su comentario y le ofrecemos disculpas por la incomodidad que pudo haber recibido por parte del equipo de recepción. Esperamos tener la oportunidad de recibirle nuevamente en casa y cambiar esa percepción que se ha llevado de nuestro servicio.

2
Partner Couples

Location is great, but the shower in the room leaked and there was a smell coming from the drains in the bathroom.

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear guest, First of all, we thank you for your presence at the NH Collection Reforma Hotel in Mexico City and even if you have expressed your comments about your visit, it is essential for us to know our areas of opportunity and improve our service day to day. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail in order to review the room in order to improve our physical installation. I would really like to be able to count on your visit once again in the near future and to be able to compensate this feeling and impression that has been taken away from our hotel.

5
Everyone

By on Jun 9, 2021

Review comment responded on Jun 28, 2021

Estimado Huésped, Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection México City Reforma, Ciudad de México en la página de Expedia. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de México.

4
Family

Best location. Great bedding. Did not like that we struggled with the elevator passes. Loooved the quick room service. Food was great!

By on May 27, 2021

Review comment responded on May 30, 2021

Dear guest, Thank you for sharing your comments regarding your stay at the hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and food, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you for your comment regarding the elevator, we are reviewing this situation to improve our facilities. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again

5
Family

Excellent customer service and cleanliness. The staff was very attentive towards my needs.

By on Mar 22, 2021

Review comment responded on Mar 23, 2021

Dear Guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again

4
Partner Couples

No power in the bathroom and the room stink bad like dirty !!!

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Dear guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel.

5
Partner Couples Business Business

We loved this place. The room was very clean and the customer service was always helpful. I will definitely stay again.

By on Feb 13, 2021

Review comment responded on Feb 17, 2021

Dear guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again

5
Partner Couples

Location was perfect. Staffing with great customer service.

By on Feb 10, 2021

Review comment responded on Feb 11, 2021

Dear guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again

5
Family

The hotel did a seriously amazing job in maintaining public health standards and ensuring the safety of tbe guests. The rooms were basic but clean, the views out of thr window (especially on higher levels) gave you a decent view of the city, and the breakfast was awesome. It was basically an all you van eat buffet, except you were served what you wanted. The location is also very central and safe. I would totally recommend choosing the hotel as it exceeded our expectations for the pri e we paid.

By , from San Francisco on Nov 30, 2020

Review comment responded on Nov 30, 2020

Dear Mrs. Zainab, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our health and safety measures, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again

4
Everyone

By on Mar 10, 2020

Review comment responded on Mar 12, 2020

Estimado Huésped Quiero agradecer el tiempo que se tomó en compartir su sentir referente a su estadía en el hotel NH Collection Mexico City Reforma para un servidor es muy valioso el recibir retroalimentación por parte de nuestros huéspedes para la búsqueda continua de mejora en nuestro servicio. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de México, será un placer atenderle.

NH Collection Mexico City Reforma

Liverpool No 155, Mexico City, CDMX 06600
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