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Recent guest reviews

The ambiance and elegance of the hotel. The staff was exceptionally accommodating and helpful. The rooftop terazza was spectacular! The location was ideal and I will definitely stay at the Grand Hotel again.

Excelente Location ,staff was wonderful

Hotel gave us a free early check in, they did our stay super comfortable, excellent service, superb location!!! Such a beautiful building!!! Great price, but the most is the staff friendliness, willingness to make our stay memorable I highly recommend El Gran Hotel de La Ciudad de Mexico

Beautiful

Everything

Great hotel right across from the presidential palace and a major metro stop. The staff was great, many spoke English and they immediately resolved any concerns we had. I would definitely stay again.

Loved the gorgeous building, huge rom with high ceilings and balcony. Polite, attentive, and knowledgeable staff. Restaurant food was not that great but the view was outstanding.

Staff was great due to covid there was not alot people, also the restaurant was awesome!

Our room was absolutely beautiful. You feel like you are staying in a museum.

Downtown Mexico City is very dangerous for tourists.

Beautiful property, excellent location and very friendly staff. The room is spacious but a bit old. Overall, very nice hotel and we will come back.

The staff is simply amazing! They make every effort to make you feel comfortable and welcome. The hotel lobby is beautiful, the rooms are obviously a little older, but they are very comfortable. The hotel provides water and apples for guests, they are there for you to take, which is very helpful if you are touring the city. Of course the view to el zócalo is incredible. They also helped us with to send some packages and move our luggage to a different hotel. Thanks to Jorge, Javier, Manuel (the concierge) and the security personnel. Definitely an amazing hotel to stay in Mexico City.

The building is gorgeous! Staff are very friendly. We found out helpful that they are able to store our luggage before we checked in and after check out. They offer coffee and tea all day. On every floor they have apples and water bottles for guests, also free. The restaurant that over looks El Zocalo is special! We highly recommend the stay.

All staff is very friendly n/ profesional all ways from entrance to the terrace restaurant all time one of my preference hotels in CDMX Zócalo

Outstanding location, beautiful inside. Room was pretty, but small. Very helpful staff, for the most part. Had an unpleasant experience with a waiter in the hotel restaurant, but otherwise an excellent stay.

Hotel had and excellent history and the building was beautiful

It is a grand hotel. Beautiful lobby, classy room, good service, excellent breakfast, especially the huevos rancheros. Our room, 301, overlooked the zocolo and we enjoyed the view immensely. Overall, a great location, classy hotel at a reasonable cost.

Av. 16 de Septiembre #82 Mexico City CDMX

Hotel highlights

  • Walking distance to Zócalo and Palacio Nacional
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Historic Center, Gran Hotel Ciudad De Mexico is adjacent to Zócalo and within a 5-minute walk of other popular sights like Palacio Nacional. This 60-room, 4.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a gym.


Dining

Enjoy dining at Cafe Ciudad de Mexico, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

The 60 rooms have an array of amenities, including minibars, coffee makers, and free local calls. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes and ironing boards are also standard.


Property features

Gran Hotel Ciudad De Mexico offers a gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 13 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Master Suite Zocalo View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Super Saver One King

1 King Bed | Sleeps 2

Master Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Gran Hotel Ciudad De Mexico

Everyone (15) Couples (5) Family (9)
5
Friends

The ambiance and elegance of the hotel. The staff was exceptionally accommodating and helpful. The rooftop terazza was spectacular! The location was ideal and I will definitely stay at the Grand Hotel again.

By on Sep 21, 2021

Review comment responded on Sep 21, 2021

Dear Valerie, What a wonderful comment. We truly appreciate your stay at Gran Hotel Ciudad de México where you enjoyed the location, the service and the Terraza restaurant. We will be glad to welcome you back again to this beautiful city. Best wishes,

5
Family

Excelente Location ,staff was wonderful

By on Aug 30, 2021

Review comment responded on Aug 30, 2021

Dear Deisi, Thank you for sharing with us your experience at Gran Hotel Ciudad de México. We are delighted to read that you had an incredible time with us. We will be glad to welcome you back in the near future. Warm regards,

5
Family

Hotel gave us a free early check in, they did our stay super comfortable, excellent service, superb location!!! Such a beautiful building!!! Great price, but the most is the staff friendliness, willingness to make our stay memorable I highly recommend El Gran Hotel de La Ciudad de Mexico

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Dear guest, We are so delighted to read your comments. It is such a pleasure that you had an unforgettable experience at Gran Hotel Ciudad de México. Our staff is always polite, friendly and dearly to help with everything that you may need during your stay. It would be a pleasure to see you again and continue having unforgettable experiences. Best regards,

5
Family

Beautiful

By on May 31, 2021

Review comment responded on May 31, 2021

Dear guest, Thanks for choosing Gran Hotel Ciudad de México and for having a wonderful stay with us. As a valuable guest, we hope to welcome you back in the near future. Best wishes,

4
Partner Couples

Everything

By on May 3, 2021

Review comment responded on May 3, 2021

Dear guest, We are so glad that you had a fantastic stay with us. It would be a pleasure to see you again. Best wishes,

5
Family Friends

Great hotel right across from the presidential palace and a major metro stop. The staff was great, many spoke English and they immediately resolved any concerns we had. I would definitely stay again.

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Dear guest, Thank you for taking some time out for rating us excellent and for your candid comment. We are glad to know that you had a great experience with us and you enjoyed the location as well as the service. We hope that your next visit is around the corner. Best wishes,

5
Everyone

By on Dec 10, 2020

Review comment responded on Dec 11, 2020

Estimado huésped, Gracias por haber contado con una agradable estancia en el Gran Hotel Ciudad de México. Será un placer volver a recibirlo en su siguiente viaje. Saludos,

5
Everyone

Loved the gorgeous building, huge rom with high ceilings and balcony. Polite, attentive, and knowledgeable staff. Restaurant food was not that great but the view was outstanding.

By , from Green Valley, IL on Oct 12, 2020

Review comment responded on Oct 12, 2020

Dear Charles, hank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! It was wonderful that the you had an unforgettable experience and hope to welcome you back soon. Best wishes,

5
Family

Staff was great due to covid there was not alot people, also the restaurant was awesome!

By on Sep 28, 2020

Review comment responded on Sep 28, 2020

Dear guest, What a wonderful comment, we truly appreciate your words. We are happy to hear that you loved every aspect of the Gran Hotel Ciudad de México and you felt safe during your stay. We hope to welcome you back in the near future. Best wishes

5
Everyone

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear guest, We are so glad that you had an incredible stay with us. We hope to see you in the near future. Best regards,

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