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Recent guest reviews

The location is great The staff very helpful and friendly! Bathroom is in need of an update and so does the in room carpet

The bedrooms need to be cleaned and restocked better. There is a lot of dust on the base of the desk and the mini fridge/ food was half empty along with no toilet paper upon checking into the room.

Dirty and has a lack of after the check-in support or service.

Every one so helpful and friendly.

Great staff! Broken elevator, worn out hallways. Worn out carpeting. Broken lock on our door. Too many people in elevator (since one was broken.)

The property was very conveniently located to Beale St & FedEx Forum...excellent stay!!

Didn’t get us checked In until 445. Check in was suppose to be at 3. Advertised late night dining but when I called they said they wasn’t doing that tonight. Over charged me for room service. Took almost two hours to bring me four bottles of water to my room. Very disappointed

What was unique about this property is the people that work there like Diane and the valet service. The valet service was second to none..first impression but the second impression was the phenomenal when we checked in with Diane, she was professional but very welcoming and our room was great! Hands down had the best experience!

Wow- The staff made me feel welcome and appreciated. The check-in staff was so welcoming and thoughtful!

Wanted a luxurious place to stay the night to celebrate anniversary. Comfortable night sleep.

The hotel staff was very nice. We started our trip off by having to wait 2 hours for our room to be ready. Check in is 3; our room was ready after 5.

Excellent location to safely walk to Beale Street, yet protected from to noise.

Stayed here for Beale Street music festival. The hotel was within walking distance. Brought my dog. Lovely hotel with great amenities! The bed was amazingly comfortable and the bathroom was awesome! The staff was always smiling & very accommodating. Highly recommend this place!

Staff was friendly and efficient, location is great.

Excellent hotel. Very professional staff. Very quick check-in . Enjoyed service at lobby bar and valet parking.

The restaurant staff and valet personnel were great however, in my opinion the front desk personnel require additional training in their systems and customer service, particularly the desk supervisor.

Lt Geo W Lee Ave Memphis TN

Hotel highlights

  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Located in Downtown Memphis, The Westin Memphis Beale Street is next to Mississippi River and Gibson Guitar Museum. This 203-room, 4-star hotel has a restaurant, a 24-hour fitness center, and a 24-hour business center.


Dining

Start your day off with full breakfast, available for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

The Westin Memphis Beale Street's 203 rooms provide minibars, coffee makers, and free local calls. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and ironing boards are other standard amenities.


Property features

Guests of The Westin Memphis Beale Street enjoy a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is available for USD 32.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin Memphis Beale Street

Everyone (21) Couples (3) Family (6)
4
Family

The location is great The staff very helpful and friendly! Bathroom is in need of an update and so does the in room carpet

By on Aug 18, 2021

Review comment responded on Aug 19, 2021

It was such a pleasure to welcome you to The Westin Memphis Beale Street. We're delighted you loved our fantastic location and friendly staff, and we trust you had a relaxing stay. Thank you for your feedback regarding the room and bathroom; we'll keep your comments in mind. Nonetheless, our team hopes you had a fabulous trip. Please allow us to serve you again the next time you're in town.

4
Partner Couples

The bedrooms need to be cleaned and restocked better. There is a lot of dust on the base of the desk and the mini fridge/ food was half empty along with no toilet paper upon checking into the room.

By on Aug 12, 2021

Review comment responded on Aug 13, 2021

We appreciated the opportunity to serve you during your travels. Our team hopes your overall stay was comfortable. However, we're sorry if your room did not meet your expectations. Our front desk staff is happy to accommodate room requests when available. Please allow us a second chance to impress you whenever you're back in the area.

1
Business Business

Dirty and has a lack of after the check-in support or service.

By on Aug 9, 2021

Review comment responded on Aug 11, 2021

We are sorry that your experience was not what you expected. This is never what we wish for our guests, and we have shared your comments with our team to ensure that they are addressed. Given the opportunity, we'd love to have another chance to deliver an even better stay.

5
Partner Couples

Every one so helpful and friendly.

By on Jul 28, 2021

Review comment responded on Jul 30, 2021

Thanks for choosing The Westin Memphis Beale Street Hotel! We will be sure to relay this message to our staff about the awesome service that they provided to you during your time with us. We hope to see you again soon!

3
Family Family

Great staff! Broken elevator, worn out hallways. Worn out carpeting. Broken lock on our door. Too many people in elevator (since one was broken.)

By on Mar 22, 2021

1
Everyone

By on Feb 17, 2020

Review comment responded on Feb 17, 2020

Thank you for taking time to rate your recent stay. We do apologize if we did not meet your expectations.

5
Family

The property was very conveniently located to Beale St & FedEx Forum...excellent stay!!

By on Jan 22, 2020

Review comment responded on Jan 26, 2020

Greetings LJ, Thank you for your rating and review.

1
Partner Couples

Didn’t get us checked In until 445. Check in was suppose to be at 3. Advertised late night dining but when I called they said they wasn’t doing that tonight. Over charged me for room service. Took almost two hours to bring me four bottles of water to my room. Very disappointed

By on Jan 3, 2020

Review comment responded on Jan 4, 2020

Thank you for your open and honest feedback. Please allow me to extend apologies for your inconveniences

4
Everyone

By on Dec 7, 2019

Review comment responded on Dec 13, 2019

Thank you so much for staying here with us at the Westin Memphis Beale Street. We will share your kind words with the staff. Happy Holidays.

5
Family

What was unique about this property is the people that work there like Diane and the valet service. The valet service was second to none..first impression but the second impression was the phenomenal when we checked in with Diane, she was professional but very welcoming and our room was great! Hands down had the best experience!

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Thank you so much for sharing your experience with us. We appreciate your kind words and will share it with our staff and give Ms. Diane a great big shout out. Have a great day!

The Westin Memphis Beale Street

170 Lt Geo W Lee Ave, Memphis, TN 38103
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