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Recent guest reviews

Good place to stay. Clean. Friendly staff. Rooms could use some remodeling. Ceiling had leak stains. Wallpaper was peeling etc.

The check-in was so wonderful!! The facility is clean and quiet. I love it!

It is very clean and the staff are nice. They only offer housekeeping to rooms with stays for 3 days or more (so wasn't too fond of that as I stayed two days) but they were nice and gave fresh towels still when asked.

Property needs better maintenance. Lights and phones in rooms are not operable. Broken TV remotes. Breakfast is below average.

Everything was great

The staff was friendly and manager

Excellent service and room

Great stay no complaints

The Staff was Awesome, The only problem is the pool was closed the whole week

Its ok

Overall, our stay was nice. The staff was great, they are following suggested COVID procedures with signs, breakfast, and plexiglass at the front desk. Our room was huge, but it was on the first floor near a door, so I heard everything. Also I realize that I much prefer to have my sink in the bathroom or at least not near the sleeping quarters.

One of the front desk lady was not that helpful than the others.

My room was like a ,room away from home if you catch my drift everything was great thanks...🤗

Beautiful property. Site was clean, and the room was very comfortable.

The property was very clean. There was coffee and tea in the room and the layout of the room was nice.

Excellent stay, wonderful pillows and bed. Carpet looked worn but all and all I would stay there again. They did very well improvising the morning breakfast. Ask for hot breakfast and they will prepare it accordingly to CDC Safety requirements. Front staff were very friendly and helpful.

Winchester Rd Germantown TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • 24-hour business center

Located in Southwind within 2 miles (3 km) of Tennessee Shakespeare Company, Hyatt Place Memphis/Germantown is within a few miles (5 km) of TPC Southwind. This 127-room, 3-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center.


Dining

Start your day off right with a free buffet breakfast. You can get a quick energy boost at the coffee shop/café.


Rooms

All 127 soundproofed accommodations feature sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with down comforters ensure a restful night. Sofa beds, refrigerators, and coffee makers are also standard.


Property features

Hyatt Place Memphis/Germantown features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Transportation is made easy with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, free newspapers, and laundry facilities.

Room options

Room, 2 Queen Beds (High Floor)

2 Queen Beds | Sleeps 5

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Memphis/Germantown

Everyone (25) Couples (2) Family (20)
4
Family

Good place to stay. Clean. Friendly staff. Rooms could use some remodeling. Ceiling had leak stains. Wallpaper was peeling etc.

By on Sep 8, 2021

Review comment responded on Sep 10, 2021

As we have been very short staffed in many departments we are working to rectify bigger maintenance issues first. We are handling peeling wallpaper when we can. Thankyou for the comments about our staff and we hope you will visit again in the future.

5
Everyone

The check-in was so wonderful!! The facility is clean and quiet. I love it!

By on Aug 25, 2021

Review comment responded on Aug 26, 2021

Thnak you for the great comments. We hope to see you on your next visit to the area.

5
Everyone

It is very clean and the staff are nice. They only offer housekeeping to rooms with stays for 3 days or more (so wasn't too fond of that as I stayed two days) but they were nice and gave fresh towels still when asked.

By on Aug 22, 2021

Review comment responded on Aug 24, 2021

We had been servicing all room again, but with the resurgance of the covid cases in the area we have reverted back to cleaning stayover rooms every foruth day. We hope this latest surge will reciede and we can get back to daily refresh of all rooms.

3
Everyone

Property needs better maintenance. Lights and phones in rooms are not operable. Broken TV remotes. Breakfast is below average.

By on Aug 20, 2021

Review comment responded on Aug 20, 2021

Thank you

4
Partner Couples

Everything was great

By on Aug 2, 2021

Review comment responded on Aug 5, 2021

Thankyou for your great coments. We hope to see you on your next visit to the area.

5
Family Friends

The staff was friendly and manager

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Thank you for staying with us

5
Family

Excellent service and room

By on Jul 8, 2021

Review comment responded on Jul 9, 2021

Thank you

5
Family

Great stay no complaints

By on Jun 26, 2021

Review comment responded on Jul 2, 2021

Great thank you

5
Business Business

The Staff was Awesome, The only problem is the pool was closed the whole week

By on Jun 18, 2021

Review comment responded on Jul 2, 2021

We apologize for that it had some repairs that needed to happened. Thank you for your feedback

3
Family with small children

Its ok

By on May 6, 2021

Review comment responded on May 7, 2021

I am grateful your stay was okay. Our goal is for our guest to have a great stay. However many of our normal processes have been changed or modified due to the pandemic, which is still with us. We have begun prepaerations to get back to normal but that will be regulated by local ordinances for our operation.

Hyatt Place Memphis/Germantown

9161 Winchester Rd, Germantown, TN 38138
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