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Recent guest reviews

Nothing unique. Good value. Breakfast was very basic morning staff coykd have been friendlier

Clean. nEW Breakfast was not what we are used to— no milk for our cereal or oatmeal No half and half for my coffee

I had many stays at several hotels and this was all the same very comfortable and clean.

Location was easy from highway. Close to downtown Memphis but far away not to be too congested.

The staff was polite and helpful. The rooms were clean and breakfast was great.

It took 45 minutes to check in because the computer was not functioning or able to find Orbitz reservations. That being said the front desk staff was unapologetic not friendly. Was told I’d just have to sit in the lobby and wait.

When we checked in and went to our room we used the bathroom and the toilet was stopped up. We called housekeeping and they came and plunged it and it flushed ok. About 2 hours we used the toilet again and it was still stopped up. It must have had something down in the pipe. Again we called housekeeping and repeated the situation. The next morning the toilet was still stopped up. The problem was never resolved. Good not to be in that room anymore!

Room too cold trouble getting it down . Some kid running through hallway at 1230am not hotel fault really but gheez room is very nice though front desk girl very nice .

I booked this hotel because it was only 4 months old. It was raining when I arrived and the entrance was slippery. I fell onto the concrete as I exited my car. I was fine, brushed off and went inside. I asked for a later check in, since I arrived late that evening. I was told they could "approve 12p", I agreed to that. At 11:15, even though there was an I'm Busy sign on the door. Housekeeping started pounding on my door, then tried to enter the room, but could not because of the safety lock. Then, 10 minutes later, the desk called and asked if I needed more time. I informed them that I had arranged a check-out at noon the previous evening. No one seemed to know anything about that. There were a few others in the hotel, but no one waiting for my room. I guess I should have confirmed my late check out with the morning crew, since the evening crew failed to make note of it. I won't be staying here again.

E. Service West Memphis AR

Hotel highlights

  • Free full breakfast
  • Free in-room WiFi
  • Free parking
  • 24-hour fitness center

Holiday Inn Express and Suites West Memphis, an IHG Hotel places you next to Mississippi River and within a 15-minute walk of Baptist Memorial Hospital Crittenden. This 84-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

All of Holiday Inn Express and Suites West Memphis, an IHG Hotel's 84 rooms are heated and have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free newspapers, and safes.


Property features

Holiday Inn Express and Suites West Memphis, an IHG Hotel offers a 24-hour gym, a 24-hour business center, and a seasonal outdoor pool. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out, a terrace, and laundry facilities.

Room options

Standard Room, 1 King Bed (Leisure)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express and Suites West Memphis, an IHG Hotel

Everyone (6) Family (8)
5
Everyone

Nothing unique. Good value. Breakfast was very basic morning staff coykd have been friendlier

By on May 7, 2021

4
Everyone

By on Jan 30, 2021

5
Family Family

Clean. nEW Breakfast was not what we are used to— no milk for our cereal or oatmeal No half and half for my coffee

By on Oct 2, 2020

Review comment responded on Oct 15, 2020

Thank you for providing feedback regarding your stay. We apologize that you did not get milk for your cereal, we do have milk on our menu so I wonder if it was an oversight. We do not have half and half however, we have several options for cream for coffee.

5
Family

I had many stays at several hotels and this was all the same very comfortable and clean.

By on Mar 18, 2020

Review comment responded on Mar 19, 2020

Thank you valued guest. We appreciate your feedback and thank you once again for taking the time to share your comments with us.

3
Family Business Business

Location was easy from highway. Close to downtown Memphis but far away not to be too congested.

By on Mar 3, 2020

Review comment responded on Mar 7, 2020

Thank you for providing feedback regarding your recent stay. We hope to see you back soon, I would love to hear from you regarding any part of your stay you were not satisfied with. Warm Regards

4
Family Family with small children Family

The staff was polite and helpful. The rooms were clean and breakfast was great.

By on Dec 30, 2019

Review comment responded on Jan 6, 2020

Thank you for providing feedback regarding your stay. We are pleased you enjoyed your stay and we hope to see you back soon!

2
Business Business

It took 45 minutes to check in because the computer was not functioning or able to find Orbitz reservations. That being said the front desk staff was unapologetic not friendly. Was told I’d just have to sit in the lobby and wait.

By on Dec 2, 2019

5
Everyone

By on Nov 3, 2019

2
Family

When we checked in and went to our room we used the bathroom and the toilet was stopped up. We called housekeeping and they came and plunged it and it flushed ok. About 2 hours we used the toilet again and it was still stopped up. It must have had something down in the pipe. Again we called housekeeping and repeated the situation. The next morning the toilet was still stopped up. The problem was never resolved. Good not to be in that room anymore!

By on Oct 15, 2019

3
Family

Room too cold trouble getting it down . Some kid running through hallway at 1230am not hotel fault really but gheez room is very nice though front desk girl very nice .

By on Jun 21, 2019

Review comment responded on Jun 27, 2019

Thank you for staying with us and we appreciate your feedback. We apologize for any inconveniences that you might have experienced and hope to see you again in future travels.

Holiday Inn Express and Suites West Memphis, an IHG Hotel

1007 E. Service, West Memphis, AR 72301
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