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Recent guest reviews

This hotel is by far , one of the dirtiest places I’ve seen. Upon us walking into our room, the hallway smelled of filth. As we entered the room , I noticed big red spots on the carpet. I opened the door to put some trash in the can. OMG. 3 big COCKROACHES were crawling around. I screamed. I brought it to my husband attention. We went downstairs to the front desk to make them aware of our findings. He claimed to be unaware of the issue. He gave us another room . I was hesitant to go in after seeing that. The only reason we did, is because it was so late and we were exhausted. We walked in the next room. The bathroom door was broken, it wouldn’t close. the bed was broken, it leaned on one side. The toilet paper handle was off the wall. The bathroom was infested with gnats. We never took our clothes out the suitcases for fear of something crawling on them. We were there for 3 days. On our second day, we asked if they were gonna clean the room. The Housekeeper asked us “how many days were we here?” We replied “2”. She responded “I don’t think so, but you can asked at the desk.” We went down to ask and was told that we would have to be there for 8 days before we could get a room cleaned. I couldn’t believe what I was hearing. What about the trash and clean towels? I was told if I bring my dirty towels down, I could get clean towels, and so I did. I took pictures of everything that I complained about. This is not a place to sleep in. The Health department should be notified.

Outdated and not where i would typically stay. Didnt like the feel or vibe here. Low budget hotel. I was forced fo stay here because the orher hotels in Germantown were sold out. Staff was friendly though.

Bad smell, missing tv remote, tv wasn’t working, shower bathtub were not clean

Most disgusting hotel i have ever stayed in. Food and other random stains on linen, walls, lamp shades. Nails sticking through the carpet. Awful lingering odor. Shower had someone elses hair in it, stained, and was clogged to the point you were standing ankle deep water. I wish i could get my money back.

The staff was so sweet and the older lady that cleaned was a gentle soul. Everything went great. Thank you extended stay and Orbitz for recommending this hotel. It was so close to everything we did.

The hotel seemed nice from our first impression, but due to their computers being down they were unable to check us in. The staff member told us cuz we had booked our room thru Orbitz they had no way of confirming our reservation even when I showed him our Orbitz confirmation info on my phone. We waited over 30 minutes while staff attempted to fix the problem with no success. By that time we decided to just drive home even though home was a 3 hour drive away

The room wasn’t ready so I went to another hotel and I still got charged as if I stayed there!

Charged me $25+ for getting there 1 hour early when rooms were available. First time in all my travels. Toilet seat was broken, Key cards had to be redone three times in this one night stay.

Staff very attentive , late check in was done very nicely and by night staff. She was a good assistant

Less than average accommodations. Parking was terrible due to repaving. Air conditioning cleaning scheduled on the Fourth of July.

They had no clean rooms. First they put me ina room with an unmade bed than they gave me a room with people already in it.

Amazed at the completeness and thoughtful arrangement of the room, kitchen and use of space.

The place is showing a little wear and aging, but overall I think it was not a bad place. The price is right for the location and . The staff were awesome and even called me in my room to make sure the room was satisfactory. I would definitely stay there again.

The hole place smelled like weed. There was garbage left under the bed. The refrigerator did not work. They advertise free breakfast but never had it.

Motel has some maintenance issues. Worth staying due to area being away from worst areas in Memphis

Hotel staff were well accommodating . Comfortable beds. Great air conditioning. Could use better breakfast items.

After getting into the airport super late (12:30am), I called orbitz and made a reservation. After I rented a car and got to the hotel at 1:30am, the desk clerk informed me that she didn't have my res, and the hotel had been sold out for hours. The only two rooms they had were being held for other people. Called Orbitz and after about an hour on the phone with someone whose English was difficult to understand (so now it's 2:30am), he told me that the hotel was, indeed, sold out, as was everything else in the area. Duh. Orbitz blamed it on the hotel and the hotel blamed it on Orbitz. All I knew was that I wanted to get some sleep before I had to leave at 7:30am. To the hotel's credit, they agreed when I begged them to give me one of the two rooms...weather had been terrible in that part of the US and it's likely those people weren't going to show up. So I got into the room at about 3:00. Noticed that there were no towels and no soap...chalked it up to my not knowing the custom at ESA. Figured I'd shower with my face cleanser, and dry off with toilet paper. :) After calling for wifi code, I learned that there should indeed be towels, and the woman at the desk brought me some within a half hour. I slept well from 4am-7am. Lesson: if Orbitz says you have a reservation, call the hotel yourself to confirm that that's the case.

Poplar Ave Memphis TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located within 2 miles (3 km) of Opera Memphis, Extended Stay America Suites Memphis Germantown places you within a few miles (5 km) of Lichterman Nature Center. The 134 rooms at this hotel include kitchens, refrigerators, and microwaves.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 134 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Extended Stay America Suites Memphis Germantown features free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a TV in a common area.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites Memphis Germantown

Everyone (14) Business (14) Couples (11) Family (9) Other (10)
1
Partner Couples

This hotel is by far , one of the dirtiest places I’ve seen. Upon us walking into our room, the hallway smelled of filth. As we entered the room , I noticed big red spots on the carpet. I opened the door to put some trash in the can. OMG. 3 big COCKROACHES were crawling around. I screamed. I brought it to my husband attention. We went downstairs to the front desk to make them aware of our findings. He claimed to be unaware of the issue. He gave us another room . I was hesitant to go in after seeing that. The only reason we did, is because it was so late and we were exhausted. We walked in the next room. The bathroom door was broken, it wouldn’t close. the bed was broken, it leaned on one side. The toilet paper handle was off the wall. The bathroom was infested with gnats. We never took our clothes out the suitcases for fear of something crawling on them. We were there for 3 days. On our second day, we asked if they were gonna clean the room. The Housekeeper asked us “how many days were we here?” We replied “2”. She responded “I don’t think so, but you can asked at the desk.” We went down to ask and was told that we would have to be there for 8 days before we could get a room cleaned. I couldn’t believe what I was hearing. What about the trash and clean towels? I was told if I bring my dirty towels down, I could get clean towels, and so I did. I took pictures of everything that I complained about. This is not a place to sleep in. The Health department should be notified.

By on Jul 16, 2021

Review comment responded on Jul 17, 2021

Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We always want our guests to have a comfortable stay and assure you that your comments will be discussed with the housekeeping, pest control, and maintenance teams for their review and action. We also regret the inconvenience you had due to our hotel policy for housekeeping and towels. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hope you will consider a return visit. Sincerely, Hotel Management

2
Family

Outdated and not where i would typically stay. Didnt like the feel or vibe here. Low budget hotel. I was forced fo stay here because the orher hotels in Germantown were sold out. Staff was friendly though.

By on Mar 28, 2021

Review comment responded on Mar 30, 2021

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

1
Partner Couples Business Business

Bad smell, missing tv remote, tv wasn’t working, shower bathtub were not clean

By on Dec 12, 2020

Review comment responded on Dec 13, 2020

Thank you for taking the time to review your stay. We are sorry for the problems you encountered during your stay and regret your visit was not a pleasant one. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to be more diligent going forward ensuring this is not repeated. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

1
Partner Couples

Most disgusting hotel i have ever stayed in. Food and other random stains on linen, walls, lamp shades. Nails sticking through the carpet. Awful lingering odor. Shower had someone elses hair in it, stained, and was clogged to the point you were standing ankle deep water. I wish i could get my money back.

By , from Memphis on Dec 7, 2020

Review comment responded on Dec 8, 2020

Brandon, on behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issues you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management

5
Partner Couples Family

The staff was so sweet and the older lady that cleaned was a gentle soul. Everything went great. Thank you extended stay and Orbitz for recommending this hotel. It was so close to everything we did.

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and liked our ideal location. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

1
Partner Couples

The hotel seemed nice from our first impression, but due to their computers being down they were unable to check us in. The staff member told us cuz we had booked our room thru Orbitz they had no way of confirming our reservation even when I showed him our Orbitz confirmation info on my phone. We waited over 30 minutes while staff attempted to fix the problem with no success. By that time we decided to just drive home even though home was a 3 hour drive away

By on Feb 11, 2020

Review comment responded on Feb 11, 2020

Thank you for being our guest. We are sorry our front desk team was unable to verify your reservation immediately. We are reviewing this incident with our front desk staff to see how we can prevent such issues from occurring going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent stay. Sincerely, Hotel Management

1
Business Business

The room wasn’t ready so I went to another hotel and I still got charged as if I stayed there!

By on Nov 23, 2019

Review comment responded on Nov 25, 2019

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

1
Everyone

By on Nov 12, 2019

5
Everyone

By on Sep 18, 2019

3
Partner Couples Family

Charged me $25+ for getting there 1 hour early when rooms were available. First time in all my travels. Toilet seat was broken, Key cards had to be redone three times in this one night stay.

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

Thank you for being our guest. We are sorry you were unhappy with our hotel policy and regret the maintenance issues you encountered. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service and facilities going ahead. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management

Extended Stay America Suites Memphis Germantown

6500 Poplar Ave, Memphis, TN 38119
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