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Recent guest reviews

Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.

Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.

black mold. cockroach. mold smell

Very clean

Friendly safe and clean

I picked this place because of the indoor pool since I was passing through with my kids. The pool was definitely the highlight of our stay. It’s heated and you can swim back and forth between the indoor and outdoor pools. So much fun. The rooms could use a bit of maintenance but weren’t bad. Overall it was an enjoyable stay.

Very nice hotel, nice staff and has a ton of things to do around it!

Very nice and clean . Had no issues. Nice staff.

Love the cookies. Staff was very nice. The property was very clean.

I appreciate the exercise room that came with a couple of treadmills, ellipticals, a bicycle, dumbbells and incline benches.

It was a nice stay staying here will be visiting again

My husband and I went here for a weekend away, Staff was rude and don't try to call them. Their phones sound terrible and they answer with an attitude. We didn't get told anything about the hotel, Not even Our Room Number! We weren't told where anything was in the hotel, The breakfast area ( We were directed to the onsite restaurant which was amazing, the only good part of our stay), where the pool was, the fitness area, anything. We didn't get any information about times breakfast was being served or the hours for the restaurant. The staff all had attitudes and for the price of the room AND The $100 dollar incidentals fee they charge, which wasn't listed anywhere, We won't be going back. This hotel is overrated and would rather had stayed at a Super 8, where the staff at least tells you where things are.

The staff was amazing! They were so polite and worked out any kinks immediately! We were given cookies upon arrival! They were seriously just the nicest!

Awesome stay. Traveled to Memphis on a business trip.

The location was really nice and the cleanliness was great. The phone charging station in the room did not work and since I was traveling I only brought my cord when I plugged it in it failed to work. Which leafy me without a charged phone for a period of time.

The staff are very friendly and welcoming and the location is great!

Sanderlin Ave Memphis TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in East Memphis within 2 miles (3 km) of Theatre Memphis, DoubleTree by Hilton Hotel Memphis is within a few miles (5 km) of Memphis Botanic Gardens- Hardin Hall. This 4-star hotel welcomes guests with 264 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

The 264 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free weekday newspapers, safes, and phones.


Property features

DoubleTree by Hilton Hotel Memphis features an indoor pool, an outdoor pool, and a 24-hour fitness center. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Deluxe 2 Double Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe room with king bed

1 King Bed | Sleeps 3

Guest reviews for DoubleTree by Hilton Hotel Memphis

Everyone (19) Couples (4) Family (9)
2
Business Business

Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Thank you for taking the time to share your comments on your most recent stay. As we are always happy to stand behind our Brand Satisfaction Guarantee, we would have been delighted to take care of your issues on property. Please feel free to reach out to me and I will be happy to assist---Anthony Frost, Director of Rooms

1
Family with small children

Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.

By on Jun 27, 2021

Review comment responded on Jun 28, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs!

1
Everyone

black mold. cockroach. mold smell

By on Jun 14, 2021

Review comment responded on Jun 14, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs! We apologize for the problems you encountered. As discussed no charges were applied for your stay. Please allow 7-10 business days for the authorization to settle off your account.

5
Partner Couples

Very clean

By on Jun 5, 2021

Review comment responded on Jun 10, 2021

Thanks for choosing the Doubletree Memphis for your lodging needs! We look forward to serving you in the near future!

5
Business Business

Friendly safe and clean

By on May 6, 2021

Review comment responded on May 9, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!

5
Everyone

By on Apr 25, 2021

Review comment responded on May 9, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!

4
Family

I picked this place because of the indoor pool since I was passing through with my kids. The pool was definitely the highlight of our stay. It’s heated and you can swim back and forth between the indoor and outdoor pools. So much fun. The rooms could use a bit of maintenance but weren’t bad. Overall it was an enjoyable stay.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!

5
Business Business

Very nice hotel, nice staff and has a ton of things to do around it!

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!

5
Business Business

Very nice and clean . Had no issues. Nice staff.

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Thank You for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!

5
Family

Love the cookies. Staff was very nice. The property was very clean.

By on Mar 24, 2021

Review comment responded on Mar 29, 2021

Thank you for choosing the Doubletree Memphis for your lodging needs.

DoubleTree by Hilton Hotel Memphis

5069 Sanderlin Ave, Memphis, TN 38117
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