Skip to main content
Beginning of main content

Recent guest reviews

dirty towels,dirty tub, durty sink, broken glass of picture

It would have been nice to receive my text message about reviewing my stay later than 5 am, and again the following day at 4 am

they don't have elevator need one. need bettor marking s of how to get up stairs need something on wall by stairway not just small print on door

need a hot tub. and more vending machines. give me those two things and i would be 100% happy. read the reviews before booking and have to say they lived up to what i wanted will be back

If you need a place to crash for 8-12 hours this good enough. It is old and not much to look at but the room was clean and the staff was very nice. It was one of the quietest hotels I've ever stayed in which is a positive. There was a minor issue with the iron - it profusely leaked water and soaked one leg of my pants. Overall I'd stay here again if I needed a place to sleep for one night.

Really super nice place, surprisingly so, especially for the nightly rate. Everything clean. Real actual full breakfast buffet. Stay here!

I would never stay at this hotel again. Paid extra for a whirlpool tub room. It was broken and no one informed me of this or was able to fix it. Vending machines were broken. They told us pool was open til 11pm and then came in at 9:15pm, after we’d just been swimming a few minutes, and told us pool would now be closing at 9:30pm. Offered no explanation for the change either. Rooms smelled musty.

We only stayed one night but everything was great. Clean room and friendly staff.

Front desk staff (1) was the most pleasent part of the stay. The hotel is old and needs some work and really not worth what they charge per night

All roads closed to the hotel after the race, tried calling the front desk and could not get anyone on the phone then was charged 100+ dollars for not making it there. Hotel was supposed to be 25 minutes from the track but was over an hour and a half away with the road closures. Rude phone service as well.

Hotel is great, but pool needs an update. Great breakfast. Check-in staff was short with us, but other staff were friendly and kind.

The staff was very nice and professional. The complimentary breakfast was excellent.

Sounds like the place is under new management with many upgrades happening. That is great. Staff was friendly, beds are comfortable, clean room, all around nice!!! Enjoy!!!

Room was clean and comfortable and hotel recently updated. Breakfast is in restaurant, although it was plenty of food: eggs, bacon, potatoes coffee & juice, potatoes were gluey and bacon overdone, so could use some improvement there, but that is s minor complaint. It was clean, comfortable & a good value.

I will never use again. You charge too much and you chargered my card before I ever used it.

Large pool, good breakfast in morning, friendly staff.

The front desk clerk was a little frazzled but the overall stay was very good. The cleaning staff was very friendly. Beds were comfortable and the room was very nice. The breakfast was excellent.

Good hotel if your staying for the weekend. Good value, clean room, nice staff. I

S Center St Marshalltown IA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Marshalltown Community College is a short stroll from Best Western Regency Inn, and other popular attractions like American Legion Memorial Golf Course are within a few miles (5 km). This 106-room hotel has conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Start your day off right with a free full breakfast, served each morning from 6 AM to 9 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All of Best Western Regency Inn's 106 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

At Best Western Regency Inn, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Regency Inn

Everyone (9) Couples (4) Business (1) Family (5) Friends (1)
1
Family

dirty towels,dirty tub, durty sink, broken glass of picture

By on Sep 7, 2021

Review comment responded on Sep 8, 2021

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

4
Family

It would have been nice to receive my text message about reviewing my stay later than 5 am, and again the following day at 4 am

By on Jun 14, 2021

Review comment responded on Jun 14, 2021

On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4
Everyone

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn

4
Everyone

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn

4
Family with small children

they don't have elevator need one. need bettor marking s of how to get up stairs need something on wall by stairway not just small print on door

By on May 28, 2019

Review comment responded on May 28, 2019

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn.

4
Family

need a hot tub. and more vending machines. give me those two things and i would be 100% happy. read the reviews before booking and have to say they lived up to what i wanted will be back

By on May 12, 2019

Review comment responded on May 15, 2019

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn

3
Business Business

If you need a place to crash for 8-12 hours this good enough. It is old and not much to look at but the room was clean and the staff was very nice. It was one of the quietest hotels I've ever stayed in which is a positive. There was a minor issue with the iron - it profusely leaked water and soaked one leg of my pants. Overall I'd stay here again if I needed a place to sleep for one night.

By on Mar 28, 2019

Review comment responded on Mar 29, 2019

Thank you for your review! We look forward to your next stay with us at the Regency Inn

5
Everyone

Really super nice place, surprisingly so, especially for the nightly rate. Everything clean. Real actual full breakfast buffet. Stay here!

By on Jan 22, 2019

Review comment responded on Jan 22, 2019

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn.

1

horrible, broken down hotel

Everyone

I would never stay at this hotel again. Paid extra for a whirlpool tub room. It was broken and no one informed me of this or was able to fix it. Vending machines were broken. They told us pool was open til 11pm and then came in at 9:15pm, after we’d just been swimming a few minutes, and told us pool would now be closing at 9:30pm. Offered no explanation for the change either. Rooms smelled musty.

By on Jun 12, 2018

Review comment responded on Jun 16, 2018

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

4

one night

Everyone

We only stayed one night but everything was great. Clean room and friendly staff.

By , from Iowa City on May 21, 2018

Review comment responded on Jul 30, 2018

Thank you for your review! We appreciate your feedback.

url importing http://sso-opn.orbitz.com/Marshalltown-Hotels-Best-Western-Regency-Inn.h2471-p2.Hotel-Reviews
There was an error importing /Marshalltown-Hotels-Best-Western-Regency-Inn.h2471-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Marshalltown-Hotels-Best-Western-Regency-Inn.h2471-p2.Hotel-Reviews

Frequently asked questions