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Recent guest reviews

All good

Excellent , super experience,I will definitely send everyone to the Palace Westin, across the Prado Museum

Gorgeous property, friendly staff, good location, elegant hotel. I have stayed here many times and have truly enjoyed it. Abbie pricey, but you get a good value for it, with a property close To everything!

The wall for this hotel was very thin. I stayed with my 12 year-old son in an "Executive suite" on the 6th floor (which is not a big room by any standard. Around 4 AM to 6AM, you can hear the "action" from the next room. I did not expect this to be happened in a 5-star hotel. Needless to say, I request the room changes for the remaining of the stay

A very desirable location near the museum district, especially the art museums. Far enough away from the old city center that you don't live the experience outside your window or the hotel front door, but close enough for a short stroll to or from it. Beautiful building with its own history. Have not eaten at the restaurants nor used the health club but expect both to be top notch. Listed as 5 stars and I'm sure it is.

Beautiful property with excellent location to walk to all the interesting points like Museo del Prado, Parque del Retiro, Puerta de Alcala, Puerta del Sol, Cibeles Fountain, Neptuno Fountain. The service and cleanliness is excellent. The hotel features a gorgeous stained glass dome where breakfast is served. I truly recommend this hotel.

Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.

We arrived to a beautiful location, we were greeted and welcomed into an opulent lobby. The service at the hotel matched the beauty. The rooms are lovely and nicely appointed Everyone was friendly and highly accommodating. Staff willing to give recommendations and ensure your stay is excellent. Wonderful value and highly recommended.

Bed was a wee bit uncomfortable. Mattress needs replacing. Wish more interesting artisanal foods were introduced at the breakfast brunch.

Loved my stay here. Very well situated hotel with great service and amenities. Wonderful staff always ready to assist. Always 2 concierges ready to assist with reservations and anything else pertaining to your stay. The nightly rate was very reasonable through Orbitz but expect to pay a higher price for food/drink in hotel restaurant and bar. Will definitely stay there again in future.

Great location, friendly staff, comfortable room. Museum bar is excellent, a trip back in time.

Horrible experience with customer service after my flight got cancelled on the way to Spain. I called to change my reservation as soon as I found out. The customer service agent at the hotel told me "its not our problem your flight got cancelled", and she refused to not charge me for our first scheduled night because it was less than 24 hours notice (it was 22 hours). I required 2 hours of many calls to the corporate office in the US before they refunded my money for the night I missed. I would expect better service from a high end hotel especially since I was still planning on keeping my reservation at the hotel for the rest of my time in Madrid.

Zero negative comments. Friendly professional staff, large comfortable clean room.

Beautiful hotel and excellent service, especially from Front Desk attendants (Thank you, Javier!). Good exchange rate for USD to Euros. Location was convenient for enjoying the park and all the museums.

We were assigned an interior view room, which was ugly. We asked to be moved two days in a row, both unsuccessful. Other than that the hotel was good.

The Westin Palace is a very nice hotel in perfect location. Room was a little small for 3 people, but very comfortable.

Very classy hotel in a great location. Room was very clean and comfortable.

Plaza de las Cortes, 7 Madrid Madrid

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Literary Quarter, The Westin Palace, Madrid is next to popular attractions like Congress of Deputies and Fountain of Neptune. This 470-room, 5-star hotel has round-the-clock conveniences like a gym, room service, and a front desk.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

The 470 rooms are soundproofed and have an array of amenities, including minibars, free newspapers, and laptop-compatible safes. For entertainment, guests can enjoy LED TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones, ironing boards, and desks are other standard amenities. Housekeeping is available on request.


Property features

The Westin Palace, Madrid features a 24-hour gym, free WiFi in public areas, and a business center. There's limited parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and express check-out.

Room options

Premium Suite, 1 Bedroom, Non Smoking (Neptuno Fountain View)

1 King Bed | Sleeps 4

Executive Suite, 1 Bedroom, Non Smoking (Street View)

1 King Bed | Sleeps 4

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Premium Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 3

Guest reviews for The Westin Palace, Madrid

Everyone (16) Couples (9) Business (1) Family (3) Other (1) Friends (1)
5
Everyone

All good

By on Sep 21, 2021

Review comment responded on Sep 21, 2021

Thank you Nadiya for your great review! Happy to know you enjoyed your visit and looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Rooms Division Manager

4
Everyone

By on May 18, 2019

Review comment responded on May 22, 2019

Muchas gracias por la puntuación dada a nuestro hotel y servicios. Esperamos tener el placer de volver a recibirle en un futuro cercano, Saludos cordiales, Paloma Hidalgo Directora de Alojamiento

5
Everyone

By on Apr 28, 2019

Review comment responded on May 3, 2019

Muchas gracias por la puntuación que nos ha dado al hotel y sus servicios! Esperamos tener el placer de volver a recibirle en un futuro cercano, Saludos cordiales, Paloma Hidalgo Directora de Alojamiento

3
Everyone

By on Apr 1, 2019

Review comment responded on Apr 30, 2019

Estimado Cliente, Lamentamos no haber estado a la altura de sus expectativas y esperamos nos dé una nueva oportunidad para recibirle y ofrecerle el verdadero nivel de servicio por el que somos reconocidos Saludos cordiales Paloma Hidalgo Directora de Alojamiento

5
Everyone

Excellent , super experience,I will definitely send everyone to the Palace Westin, across the Prado Museum

By on Jan 6, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thank you so much for taking the time to write such a great review and for recommending us! Looking forward to welcoming you back in the very near future, Kind regards, Paloma H

5
Everyone

Gorgeous property, friendly staff, good location, elegant hotel. I have stayed here many times and have truly enjoyed it. Abbie pricey, but you get a good value for it, with a property close To everything!

By on Jan 2, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thank your for your loyalty to the Westin Palace, Madrid in your trips to our city! Glad to know that we were able to exceed your expectations one more time. Looking forward to welcoming you back soon, My best regards, Paloma H

2
Everyone

The wall for this hotel was very thin. I stayed with my 12 year-old son in an "Executive suite" on the 6th floor (which is not a big room by any standard. Around 4 AM to 6AM, you can hear the "action" from the next room. I did not expect this to be happened in a 5-star hotel. Needless to say, I request the room changes for the remaining of the stay

By , from New Jersey on Nov 12, 2018

Review comment responded on Nov 13, 2018

Dear LPH, Thank you for your review. I apologize as we didn't meet your expectations with the issue mentioned. Hope you could enjoy the rest of your stay in the second room and I have shared your feedback with the team to show them your dissatisfaction. We hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H

5

great location near tourist sites

Everyone

A very desirable location near the museum district, especially the art museums. Far enough away from the old city center that you don't live the experience outside your window or the hotel front door, but close enough for a short stroll to or from it. Beautiful building with its own history. Have not eaten at the restaurants nor used the health club but expect both to be top notch. Listed as 5 stars and I'm sure it is.

By on Aug 9, 2018

Review comment responded on Aug 10, 2018

Dear Guest, We really appreciate the time taken to write your wonderful review regarding the hotel and its location. Looking forward to welcoming you back soon to have the opportunity to enjoy our restaurant and our Westin Workout Fitness Studio. Warm regards, Paloma H

5

beautiful hotel in excellent location.

Everyone

Beautiful property with excellent location to walk to all the interesting points like Museo del Prado, Parque del Retiro, Puerta de Alcala, Puerta del Sol, Cibeles Fountain, Neptuno Fountain. The service and cleanliness is excellent. The hotel features a gorgeous stained glass dome where breakfast is served. I truly recommend this hotel.

By , from Massachusetts on Jul 19, 2018

Review comment responded on Jul 23, 2018

Dear Jessica, Thank you so much for such a wonderful review about our hotel and its services and for recommending us! We're glad to know that you enjoyed our city due to the hotel location as well as the services provided by our staff. Looking forward to welcoming you back soon, Warm regards, Paloma H

5

the place to stay in madrid

Everyone

Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.

By , from Montevideo, Uruguay on Aug 1, 2017

Review comment responded on Aug 3, 2017

Dear Marcelo, Thank you for sharing your opinion about what seemed like a great hotel experience. We are proud to hear that you feel at home every time you step through the door. We hope to have the opportunity to see you soon, Best regards, Glenn R

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