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Recent guest reviews

The room was perfect size. Very clean and comfortable... the staff was very friendly and helpful. I highly recommend staying here ..

The hotel location in the middle of the Gran Via is the greatest feature of this hotel. we were so close to so many interesting places by walking distance. the Royal Palace and the Opera building are under 10-minute walk. The metro station right on the street sidewalk can get you in minutes to any interesting place in the city you may want to visit, including both train stations. The room was very well kept and clean. Maybe too little space around the bed but enough comfort for a good night sleep. There was an issue with the AC, the 1st two nights were too hot, but then we learned that because of the season, they had set it to heating mode and suggested that we just turn it off. We did and by leaving the window open we were able to cool down the room and had a more pleasant sleep. The pluses overprinted the minuses, so me and my wife will definitely be back to the Emperador Hotel.

It is downtown in the middle of activities. You can walk to most of the important places

5 times stayed in this hotel . was a bad experience. the air condition made noise and i told twice the reception but nothing has been done. the internet worked terribly. they didnt let me once into the pool saying im not registered. shame on them arguing with them 30 min in the pool when all my friemds are there. no compensation was offered for anything that happened. not even late check out when i asked. i wont come back again sorry,

We really enjoyed staying at this hotel, beautiful rooftop and swimming pool area, very clean and safe .

I loved its great location. Did not like that it didn't have a Concierge.

We have an excellent staying in this hotel. We recommend it. , I would come back again

Good, clean hotel in the centre of the city. Many attraction are within walking distance.

The hotel had a nice rooftop pool and bar and was very centrally located.

Right in the middle ddle of everything! Loved the staff

Centrally located to main attractions and historical sights. Metro just steps away from entrance. Area is noisy and congested. Nice size room and bathroom. Closet galore. Bathroom floors got flooded each time, needs shower curtain or glass divider enclosure. Toiletries were replenished everyday but not the coffee, tea or creamer. Door key did not work every time, very inconvenient having to go back down the lobby.

Un botellazo, ampliamente recomendable

Gran Via 53 Madrid Madrid

Hotel highlights

  • Free WiFi in rooms and public areas
  • Pool bar
  • Outdoor pool
  • Rooftop terrace

Located in Madrid Centro, Hotel Emperador is next to Gran Via Street and Lope de Vega Theatre. This 232-room, 4-star hotel has a bar/lounge along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All of Hotel Emperador's 232 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include desks and wardrobes or closets.


Property features

Guests staying at Hotel Emperador enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is EUR 31 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include a conference center, a terrace, and a TV in a common area.

Room options

Single Room (Interior)

1 Large Twin Bed | Sleeps 1

Triple Room

2 Twin Beds | 1 Twin Bed | Sleeps 3

Standard Double or Twin Room

1 Double Bed | 2 Twin Beds | Sleeps 3

Standard Double Room Single Use

1 Twin Bed | Sleeps 1

Guest reviews for Hotel Emperador

Everyone (10) Couples (1) Family (5)
5
Partner Couples

The room was perfect size. Very clean and comfortable... the staff was very friendly and helpful. I highly recommend staying here ..

By on Feb 22, 2020

Review comment responded on Feb 29, 2020

Estimado cliente, Nos alegra saber que disfrutó de su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro próximo Muchas gracias por su opinion

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 29, 2020

Estimado Cliente Nos alegra saber que disfrutó de su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro próximo Muchas gracias por su opinion

4
Family Family

The hotel location in the middle of the Gran Via is the greatest feature of this hotel. we were so close to so many interesting places by walking distance. the Royal Palace and the Opera building are under 10-minute walk. The metro station right on the street sidewalk can get you in minutes to any interesting place in the city you may want to visit, including both train stations. The room was very well kept and clean. Maybe too little space around the bed but enough comfort for a good night sleep. There was an issue with the AC, the 1st two nights were too hot, but then we learned that because of the season, they had set it to heating mode and suggested that we just turn it off. We did and by leaving the window open we were able to cool down the room and had a more pleasant sleep. The pluses overprinted the minuses, so me and my wife will definitely be back to the Emperador Hotel.

By on Nov 4, 2019

Review comment responded on Feb 7, 2020

Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro. Muchas gracias por su opinion

5
Family

It is downtown in the middle of activities. You can walk to most of the important places

By on Sep 29, 2019

Review comment responded on Oct 20, 2019

Dear Guest, We are pleased to read that you enjoyed your stay here at Hotel Emperador. Looking forward to welcoming here again in a near future. Thank you so much for your feedback

1
Everyone

5 times stayed in this hotel . was a bad experience. the air condition made noise and i told twice the reception but nothing has been done. the internet worked terribly. they didnt let me once into the pool saying im not registered. shame on them arguing with them 30 min in the pool when all my friemds are there. no compensation was offered for anything that happened. not even late check out when i asked. i wont come back again sorry,

By , from tel aviv on Jul 10, 2019

5
Everyone

We really enjoyed staying at this hotel, beautiful rooftop and swimming pool area, very clean and safe .

By on Jul 6, 2019

5
Everyone

By on Jun 21, 2019

Review comment responded on Jul 15, 2019

Dear guest. We are pleased to read that you enjoyed your stay here at hotel Emperador. Hope to welcome here agiam in a near future

4
Family

I loved its great location. Did not like that it didn't have a Concierge.

By on May 25, 2019

5
Everyone

We have an excellent staying in this hotel. We recommend it. , I would come back again

By on Jan 11, 2019

Review comment responded on Jan 11, 2019

Dear Guest, Thank you so much for your feedback. We are pleased to read that you enjoyed your stay here at Hotel Emperador. Hope to welcome here again in a future.

5
Everyone

Good, clean hotel in the centre of the city. Many attraction are within walking distance.

By , from Florida on Nov 12, 2018

Review comment responded on Jan 11, 2019

Dear Tony, Thank you so much for your feedback. We are pleased to read that you enjoyed your stay here at Hotel Emperador. Hope to welcome here again in a future.

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