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Recent guest reviews

The location is great! Smack in the centre of town and a stone throw away from El Retiro. The AC works a charm and the thermostat and control are excellent. Unfortunately, the bed, pillows and bedding are super uncomfortable. The mattress is too soft and gets too hot; the pillows are hard and bouncy at the same time; and the duvet is filled with suffocating microfibres. The breakfast is also underwhelming. The scrambled eggs are soupy.

Great location, nice terrace, very clean, well recommended. Parking is a rip off at 31 Euros/day

Wonderful stay at Alcala. Staff was amazing, and hotel was outstanding.

Great customer service ! Location is great close to el retiro, golden mile and other places in Madrid. I will come back in the future.

The rooftop pool/terrace was great. The staff was a little untrained and took a long time to do little things

Fantastic rooftop terrace, spacious rooms, great location (two min from SE bus line-free to downtown Madrid)

Alcala, 66 Madrid Madrid

Hotel highlights

  • Walking distance to El Retiro Park and Puerta de Alcala
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Salamanca, H10 Puerta de Alcalá is within a 5-minute walk of El Retiro Park and within 15 minutes of other popular attractions like Puerta de Alcala. This 138-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

The 138 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

H10 Puerta de Alcalá features free WiFi in public areas, a conference center, and a 24-hour business center. You'll find limited parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.

Room options

Deluxe Room (2 adults + 1 child)

2 Double Beds and 1 Twin Sofa Bed | 2 Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Superior Room (2 adults + 2 children)

2 Twin Beds and 1 Double Bed | Sleeps 4

Superior Room (2 adults + 1 child)

2 Twin Beds | Sleeps 3

Superior Double Room Single Use

1 King Bed | Sleeps 1

Guest reviews for H10 Puerta de Alcalá

Everyone (4) Couples (4) Family (3)
3
Everyone

The location is great! Smack in the centre of town and a stone throw away from El Retiro. The AC works a charm and the thermostat and control are excellent. Unfortunately, the bed, pillows and bedding are super uncomfortable. The mattress is too soft and gets too hot; the pillows are hard and bouncy at the same time; and the duvet is filled with suffocating microfibres. The breakfast is also underwhelming. The scrambled eggs are soupy.

By on Oct 14, 2021

4
Partner Couples Family

Great location, nice terrace, very clean, well recommended. Parking is a rip off at 31 Euros/day

By , from El Guijar on Aug 9, 2020

5
Family Partner Couples

Wonderful stay at Alcala. Staff was amazing, and hotel was outstanding.

By on Dec 31, 2019

Review comment responded on Jan 8, 2020

Dear guest, Thank you so much for sending us your wonderful and positive comments. It is a real pleasure for us to know that your stay with us has been pleasant. We are looking forward to welcoming you in a future occasion. Kind regards

5
Partner Couples Family

Great customer service ! Location is great close to el retiro, golden mile and other places in Madrid. I will come back in the future.

By , from Houston on Dec 12, 2019

Review comment responded on Dec 20, 2019

Dear Juan, Thanks a lot for sending us your wonderful comments. We hope you had a pleasant experience with us. We are looking forward to welcoming you soon. Best regards

5
Everyone

By on Sep 8, 2019

Review comment responded on Sep 10, 2019

Dear Anonymous, Thank so much for your great assestment. We hope you had a great experience with us and you enjoyed a lot. We are looking forward to welcoming you in a near future. Best regards

4
Everyone

By on Jul 12, 2019

Review comment responded on Jul 30, 2019

Dear Anonymous, Thanks a lot for sharing your assestment with us. We will continue to work in order to improve those aspects that they have not been satisfactory to our guests. We would be grateful to welcoming you next time in Madrid. Regards

4
Partner Couples

The rooftop pool/terrace was great. The staff was a little untrained and took a long time to do little things

By on May 28, 2019

Review comment responded on Jun 4, 2019

Thank you very much, dear Anonymous, for sending us your constructive comments. We are so pleased to know that you enjoyed the awesome rooftop. We will continue working every day to continue improving our service and thus offer efficiency and professionalism. We hope to have the privilege of being able to count on your company on another occasion. a cordial greeting

5
Everyone

Fantastic rooftop terrace, spacious rooms, great location (two min from SE bus line-free to downtown Madrid)

By , from San Diego,Ca on Mar 23, 2019

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