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Recent guest reviews

Because of all the great reviews, I thought this was going to be a great stay but unfortunately it was not. The outside of the property was very pretty, and although it appeared to be an older building, it was still pleasant. This was unfortunately not the case inside. When we got to our suite, it was nice and spacious, but the entire room smelled like smoke and still had remnants of someone’s party decorations on the walls. The carpet was stained and the floor in the entryway was sticky. Only one of the beds was made, and there were no towels in the room either. I understand that the pandemic has made things difficult, but a clean room is a basic necessity that should be top priority in a time like this. In addition to the atrocious smell and appearance, some of the furniture and a closet door were broken as well. It was in terrible condition and we did not want to spend the entire weekend there. Thankfully, the desk agent gave us a refund and we were able to get a room at another hotel. Property management really should upgrade the rooms and ensure that ALL of them are clean and in excellent condition, even if guests check in late in the evening, as we did.

No hand soap in the bathroom to wash hands with, notified front desk. Never received any hand soap. Also when I went to take a shower the water was freezing- waited several minutes (even turned it off then back on turning knob slowly). Contacted front desk- instructed me to try turning knob slowly told them I did nothing helped. Only thing they offered was to switch rooms to a diff floor. I said no not @ 10:30pm. So the next morning I just washed my hair in the bathroom sink. No partial refund or anything for lack of hot water- since booked through Orbitz. Not interested in staying here again- for the price I can stay somewhere else with hot water.

very nice facility with a friendly staff and in a location central to all points east, west, north and south.

I have really no bad complaints about this place, except, the fact that the couch that was in our room was stained, on the removable plush seats, and I flipped it over on the other side, which had worse stains, I was traveling with my parents, and I slept on the sofa bed, and my back was killing me the entire next day. Breakfast buffet was decent, and accommodations were fair, but this hotel is right next to a Harley Davidson Store, and apparently a big branch. They happened to have some convention this last week, and it got loud!

This hotel is amazing! I have never been more relaxed and at home at any other hotel. The staff was friendly, the room was very clean and the bed was extremely comfortable. I loved my stay here.

Hotel was in a great location for us and is close to many chain eating places. The sofa sleeper is more like a jail cot however and there was only one sheet to make the bed with and one thin blanket. Certainly would not sleep a family of four. The overwhelming smell of cigarettes throughout the building (even in a non smoking room) will keep me from going back to this place - which is a shame because I liked the location. The breakfasts were good if you are looking for a small step above a continental meal.

Fantastic location in the county.....easy access to the city. Very clean suites with all the features such as stove, microwave, dishwasher, silverware & dishes. Great HVAC. Will stay there again, and look for other Staybridge properties when we travel!

Very nice hotel! Staff very friendly. Room very comfortable, clean and quiet. Loved the kitchenette, refrigerator and freezer. Breakfast was good. We will be back next time we are in KY.

Our stay at the Staybridge was very pleasant. The hotel is very hospitable. Staff was very accomodating and professional. Breakfast bar was wonderful. Variety was excellent. Our waitress that worked that weekend was superb. She was very attentative to the breakfast bar and dining areas. Suggest to give her a pay increase. She definitely deserves it! Amenities are nice. Suites were nice and clean. The hotel provided everything. Price was better than the hotels that served less around town. Huge car show that weekend and we felt like we LUCKED OUT on this hotel. EXCELLENT JOB STAYBRIDGE, Louiville KY.

Gateworth Way Louisville KY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Southeast Christian Church, Staybridge Suites - Louisville - East, an IHG Hotel is within a few miles (5 km) of Skyview Park. This 94-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

The 94 air-conditioned rooms feature kitchens with refrigerators, microwaves, and dishwashers. Guests can expect free WiFi and TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

Guests of Staybridge Suites - Louisville - East, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can assist with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 Queen Bed | Sleeps 2

Suite, 2 Bedrooms

1 Queen Bed and 2 Double Beds | Sleeps 8

Standard Suite

2 Double Beds | Sleeps 2

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

1 Queen Bed | Sleeps 4

Guest reviews for Staybridge Suites - Louisville - East, an IHG Hotel

Everyone (5) Couples (4) Family (3)
2
Family with small children Family

Because of all the great reviews, I thought this was going to be a great stay but unfortunately it was not. The outside of the property was very pretty, and although it appeared to be an older building, it was still pleasant. This was unfortunately not the case inside. When we got to our suite, it was nice and spacious, but the entire room smelled like smoke and still had remnants of someone’s party decorations on the walls. The carpet was stained and the floor in the entryway was sticky. Only one of the beds was made, and there were no towels in the room either. I understand that the pandemic has made things difficult, but a clean room is a basic necessity that should be top priority in a time like this. In addition to the atrocious smell and appearance, some of the furniture and a closet door were broken as well. It was in terrible condition and we did not want to spend the entire weekend there. Thankfully, the desk agent gave us a refund and we were able to get a room at another hotel. Property management really should upgrade the rooms and ensure that ALL of them are clean and in excellent condition, even if guests check in late in the evening, as we did.

By , from Laurel, MD on Dec 27, 2020

5
Everyone

By on Nov 13, 2019

3
Everyone

By on Oct 10, 2019

2
Business Business

No hand soap in the bathroom to wash hands with, notified front desk. Never received any hand soap. Also when I went to take a shower the water was freezing- waited several minutes (even turned it off then back on turning knob slowly). Contacted front desk- instructed me to try turning knob slowly told them I did nothing helped. Only thing they offered was to switch rooms to a diff floor. I said no not @ 10:30pm. So the next morning I just washed my hair in the bathroom sink. No partial refund or anything for lack of hot water- since booked through Orbitz. Not interested in staying here again- for the price I can stay somewhere else with hot water.

By on May 3, 2019

4
Everyone

By on Apr 28, 2019

5
Everyone

very nice facility with a friendly staff and in a location central to all points east, west, north and south.

By on Jan 22, 2019

5
Everyone

By on Jan 22, 2019

4

good place in louisville

Family

I have really no bad complaints about this place, except, the fact that the couch that was in our room was stained, on the removable plush seats, and I flipped it over on the other side, which had worse stains, I was traveling with my parents, and I slept on the sofa bed, and my back was killing me the entire next day. Breakfast buffet was decent, and accommodations were fair, but this hotel is right next to a Harley Davidson Store, and apparently a big branch. They happened to have some convention this last week, and it got loud!

By on May 26, 2015

5

amazing stay

Couples

This hotel is amazing! I have never been more relaxed and at home at any other hotel. The staff was friendly, the room was very clean and the bed was extremely comfortable. I loved my stay here.

By on Nov 21, 2011

3

doubt i would go back

Family

Hotel was in a great location for us and is close to many chain eating places. The sofa sleeper is more like a jail cot however and there was only one sheet to make the bed with and one thin blanket. Certainly would not sleep a family of four. The overwhelming smell of cigarettes throughout the building (even in a non smoking room) will keep me from going back to this place - which is a shame because I liked the location. The breakfasts were good if you are looking for a small step above a continental meal.

By on Nov 14, 2011

Staybridge Suites - Louisville - East, an IHG Hotel

11711 Gateworth Way, Louisville, KY 40299
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