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Recent guest reviews

The hotel was in a convenient location for me and my husband. Our room was large and the beds and linens were comfortable. There was a new shower curtain and new towels that were soft and absorbent. I also liked having double sinks. We arrived at night after dark and the first thing I noticed was the carpet, it is a dark brown and it felt stained and dirty so I didn’t want to walk barefoot. In the morning I took a closer look and it may have just been the pattern in the carpet, but still I wore shoes or socks around the room. I would not rate this hotel 4 star -it’s more like a 3 star. It’s kind of old and dingy. The hotel shuttle driver was very friendly and personable but the front desk guy was “meh”.

Close to the expo center and nice pool. The room was outldated, had no hot water and the shower did not work. A dirty washcloth was left over the shower bar. A dog scratched at the door of the adjoining room and whined until 1am.

Great staff. My room was next to elevator and a bit noisy. comfortable bed. red nail polish on carpet. Quick stay but overall happy with it.

Pool was limited to 48 people at once, and every 2 hrs it shut down for 30 minutes to be cleaned, so we got kicked out and had to stand in line again and hope to be one of the first 48 people to get in. End result = long lines to wait, crying kids, and rude staff. Also, sofa bed had no linens, and when we asked the staff for some we were told no because of covid. So we had to borrow sheets and pillows from a friend in another room. Not a great experience.

Would stay here again. Willing to check us in early and moved us to allow us to be by friends.

Very close to the airport and hotel has a shuttle

Staff was friendly & check in was fast, all covid mitigation seemed to be followed. We were put in the very first room on the main floor, basically the lobby. Both beds had yellow stains on the top blanket, and one had short black hairs, they quickly moved us to a 2nd floor room. One bed had yellow stains on the blanket & the rest was clean to the naked eye, it was late & we were tired so we just slept on top of the covers and left promptly in the morning. Nothing in the room except beds & a tv, amenities were definitely lacking. Would not stay again.

Pet friendly near the airport free shuttle nice restaurant

The original room I checked into had a king bed, great! No, the bathroom did not have a bath tub so it was water everywhere in the bathroom when I went to shower. The staffing was hit and miss as well, the young lady that checked me in was sort of rude. Otherwise the stay was alright.

It was definitely a hotel I’ll return to. I wish I was able to stay longer.

Friendly staff, clean. Quick check in. Nice COVID-19 precautions.

clean room with very comfortable bed. Great location next to the airport

The room, halls, and lobby were clean and had a fresh look.

Phillips Lane Louisville KY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Louisville Airport Expo Center, an IHG Hotel is a short stroll from Kentucky Kingdom and Freedom Hall. This 588-room, 3.5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 588 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

At Crowne Plaza Louisville Airport Expo Center, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking (Exhibit Hall)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

Everyone (35) Business (1) Couples (5) Family (8)
4
Family

The hotel was in a convenient location for me and my husband. Our room was large and the beds and linens were comfortable. There was a new shower curtain and new towels that were soft and absorbent. I also liked having double sinks. We arrived at night after dark and the first thing I noticed was the carpet, it is a dark brown and it felt stained and dirty so I didn’t want to walk barefoot. In the morning I took a closer look and it may have just been the pattern in the carpet, but still I wore shoes or socks around the room. I would not rate this hotel 4 star -it’s more like a 3 star. It’s kind of old and dingy. The hotel shuttle driver was very friendly and personable but the front desk guy was “meh”.

By on Sep 9, 2021

Review comment responded on Sep 14, 2021

Mary, Thank you for your comments, we do hope to see you again.

3
Family

Close to the expo center and nice pool. The room was outldated, had no hot water and the shower did not work. A dirty washcloth was left over the shower bar. A dog scratched at the door of the adjoining room and whined until 1am.

By on Aug 29, 2021

Review comment responded on Aug 30, 2021

Dear Christine, I hope this notes finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.

4
Everyone

Great staff. My room was next to elevator and a bit noisy. comfortable bed. red nail polish on carpet. Quick stay but overall happy with it.

By on Aug 3, 2021

Review comment responded on Aug 13, 2021

Thank you

1
Everyone

By on Jul 9, 2021

Review comment responded on Jul 23, 2021

Thank you

3
Family with small children

Pool was limited to 48 people at once, and every 2 hrs it shut down for 30 minutes to be cleaned, so we got kicked out and had to stand in line again and hope to be one of the first 48 people to get in. End result = long lines to wait, crying kids, and rude staff. Also, sofa bed had no linens, and when we asked the staff for some we were told no because of covid. So we had to borrow sheets and pillows from a friend in another room. Not a great experience.

By on Apr 20, 2021

Review comment responded on May 7, 2021

Thank you for your comments, we do apologize that this was not a great experience and will share with our team. We do hope to be able to welcome you back.

4
Family

Would stay here again. Willing to check us in early and moved us to allow us to be by friends.

By on Mar 19, 2021

Review comment responded on Mar 25, 2021

Thank YOU

4
Partner Couples Family

Very close to the airport and hotel has a shuttle

By on Jan 4, 2021

Review comment responded on Jan 5, 2021

Thank you!

4
Family Family with small children

Staff was friendly & check in was fast, all covid mitigation seemed to be followed. We were put in the very first room on the main floor, basically the lobby. Both beds had yellow stains on the top blanket, and one had short black hairs, they quickly moved us to a 2nd floor room. One bed had yellow stains on the blanket & the rest was clean to the naked eye, it was late & we were tired so we just slept on top of the covers and left promptly in the morning. Nothing in the room except beds & a tv, amenities were definitely lacking. Would not stay again.

By , from St. Louis, Mo on Dec 11, 2020

Review comment responded on Jan 5, 2021

Dear Lori, Thank you for the feedback. I hope you will accept my sincere apologies that your overall experience was not excellent. I appreciate the kind comments as well as the constructive feedback, and will share the details with my team.

3
Everyone

By on Nov 23, 2020

Review comment responded on Dec 1, 2020

Thank you for your survey, we hope to see you again.

5
Partner Couples

Pet friendly near the airport free shuttle nice restaurant

By on Oct 23, 2020

Review comment responded on Oct 26, 2020

Thank YOU!

Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

830 Phillips Lane, Louisville, KY 40209
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