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Recent guest reviews

I booked a three day stay at the hotel for a business trip. I ended up needing to change my trip to only stay one night, but the stay was pre-paid, so I was unable to get any sort of refund. When I arrived, valet was very nice and helpful. The man that checked me in informed me that my room was being held from the two days prior when I was scheduled to arrive. This was room 443… it was by far the WORST room in the hotel. One-two doors down was an associates are that had a very noisy door, all I could hear was the squeaking of the push bar from the constant opening of this door. Additionally, the staff were very loud in the hallway. I called down to ask if the door could be oiled to alleviate some of the noise from the push bar and ask the staff to be a bit quieter. The woman at the front desk apologized and said she would speak with housekeeping. This did not correct the issue… until roughly 11pm-12am, I heard roughly more than 10 opens of this door per hour, making it extremely difficult to sleep. In the morning, I mentioned this to the man at the front desk and he said he would speak with the manager and get back to me. It has been over a day and a half since then and no one has contacted me. Overall, the hotel seems to be nicely decorated and clean, but this made my experience terrible!

The Westin Pasadena is a good hotel that I’ve been staying at for years. It’s not quite

Close walking distance to restaurants and shops in DT Pasadena.

Disappointed that there was no room service. I love the convenience of location. I stay here every time in Cali.

Phenomenal experience and superb customer service. My expectations were pleasantly surpassed.

Didn’t recognize my mother law check in name and it was late and it was annoying AF.

great view

Location, courtyard, just easy...

I love this Westin. The hotel is absolutely stunning and relaxing at the same time.

Loved the location, ambiance and relaxed feel. Although only 2 hours away from home, it felt like a retreat for rejuvenation and relaxation.

The rooms were not very clean , there was dust every where and sheets heavily stained asked for my room to be deep cleaned , and also due to COVID the restaurant and pool were closed but that was not disclosed prior - for what I paid I expected more also the valet is $22 per day which also was not disclosed

didnt feel comfortable that i even checked out early

The room was clean and comfortable. The bed and bedding were very comfortable. The main elevators were not working. Maintenance elevators were fine but created a labyrinth that would be difficult for those with mobility issues. The staff was very friendly and helpful.

Wasn’t very visually pleasing, had to use the service elevator the entire time. Walls thin could hear conversation in the halls outside of room.

The property was located in an easy to get in and out of place

N Los Robles Ave Pasadena CA

Hotel highlights

  • Walking distance to Pasadena Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Pasadena Convention Center is a short stroll from The Westin Pasadena, and other popular attractions like California Institute of Technology are within a couple of miles (3 km). This 4-star hotel has 350 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 350 recently renovated rooms feature refrigerators, coffee makers, and free newspapers. TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Safes, phones, and ironing boards are other standard amenities.


Property features

At The Westin Pasadena, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 17 per night (USD 22 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Classic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Westin Pasadena

Everyone (15) Couples (2) Family (20)
2
Business Business

I booked a three day stay at the hotel for a business trip. I ended up needing to change my trip to only stay one night, but the stay was pre-paid, so I was unable to get any sort of refund. When I arrived, valet was very nice and helpful. The man that checked me in informed me that my room was being held from the two days prior when I was scheduled to arrive. This was room 443… it was by far the WORST room in the hotel. One-two doors down was an associates are that had a very noisy door, all I could hear was the squeaking of the push bar from the constant opening of this door. Additionally, the staff were very loud in the hallway. I called down to ask if the door could be oiled to alleviate some of the noise from the push bar and ask the staff to be a bit quieter. The woman at the front desk apologized and said she would speak with housekeeping. This did not correct the issue… until roughly 11pm-12am, I heard roughly more than 10 opens of this door per hour, making it extremely difficult to sleep. In the morning, I mentioned this to the man at the front desk and he said he would speak with the manager and get back to me. It has been over a day and a half since then and no one has contacted me. Overall, the hotel seems to be nicely decorated and clean, but this made my experience terrible!

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4
Everyone

The Westin Pasadena is a good hotel that I’ve been staying at for years. It’s not quite

By on Jul 28, 2021

Review comment responded on Sep 17, 2021

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

5
Family

Close walking distance to restaurants and shops in DT Pasadena.

By on Jul 10, 2021

5
Family Partner Couples

Disappointed that there was no room service. I love the convenience of location. I stay here every time in Cali.

By on Jun 26, 2021

Review comment responded on Jun 28, 2021

Thank you for staying with us.

5
Family

Phenomenal experience and superb customer service. My expectations were pleasantly surpassed.

By on Jun 23, 2021

Review comment responded on Jun 24, 2021

We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

1
Family

Didn’t recognize my mother law check in name and it was late and it was annoying AF.

By on Jun 20, 2021

Review comment responded on Jun 22, 2021

We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren’t able to experience the service we are known for. We are terribly sorry for the inconveniences you were caused upon arrival. Please rest assured that we have addressed your comments with our Front Desk team. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

5
Family

great view

By on Jun 16, 2021

Review comment responded on Jun 16, 2021

Thank you so much for your 5-star rating. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back soon!

5
Family

Location, courtyard, just easy...

By on May 30, 2021

Review comment responded on May 30, 2021

Thank you for staying with us.

5
Business Business

I love this Westin. The hotel is absolutely stunning and relaxing at the same time.

By on May 27, 2021

Review comment responded on May 30, 2021

Thank you for staying with us and your feedback.

4
Everyone

By on May 16, 2021

Review comment responded on May 30, 2021

Thank you for staying with us.

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