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Recent guest reviews

It took the property 4 different attempts to get checked into the room. First time key did not work, one of the employees cleaning the room was kind enough to help us resolve. We he returned, he got us a key to a new room.....when he went to unlock it for us, there was someone in the room....surprise. So we went down stairs again to find out what happened. They then gave us a different room on another floor. When we went to that room, bed was a mess and food and beer cans laying around....hence room had not been cleaned. So we went down to the lobby once again, they then gave us the key to The original room.........finally it worked. Of all the times I have stayed at Sheraton properties throughout the world I never experienced anything like this. I would not recommend this venue.

Walking distance to shopping and numerous restaurants.

Excellent location and good restaurants.

We liked the beautiful view of the city from two angles. The hotel was very clean and had no odor. Bed were very comfortable. Location great!! The parking was terrible!! Was charged $54 for self parking and it was suppose to have been $44.

The property was beautiful, well maintained, clean and in a perfect location.

Not worth it. Too expensive for a place that even the elevators don’t work at time.

Awesome Experience, exceptional staff, super clean. Really good restaurants.

The hotel is nice very good location everything was good but for the pandemic all the places are worry but I think out of the is the perfect place to go

Close to shopping center. Parking was a bit confusing but ok

The parking was horrible. You pay to stay to find out onsite that you also have to pay for parking 54 or 44 dollars a night. This is something that should be mentioned in website or ahead of time!!

Great vibe and atmosphere. Staff is very friendly

I loved the heights and the view from our room. The room is clean. I also loved the bar style tables in the room. The room is styled uniquely.

Our one night stay was easy and nice. The rooms were a good size and the rooms had complimentary water. The lighting in the rooms and bathroom were low, only complaint.

Good , could have been better. Early check was communicated very late, just a couple of minutes before the real checkin time

The rooms were cozy and all staff was very friendly and helpful.

The rooms were very clean and staff was friendly and attentive. When I saw the property online it looked great but when I saw it in person it was beyond my expectation. I was very impressed on how beautiful it was and how very clean it was. I will be definitely staying there again.

S Hope St Los Angeles CA

Hotel highlights

  • Walking distance to Staples Center
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Los Angeles within a short walk of Staples Center, Sheraton Grand Los Angeles is within a mile (2 km) of other popular sights such as Los Angeles Convention Center. This 4-star hotel has 496 rooms and welcomes guests with a restaurant, a 24-hour gym, and a rooftop terrace. It's connected to a shopping center in central Los Angeles and also close to Dodger Stadium and University of Southern California.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 496 rooms feature coffee makers, free local calls, and laptop-compatible safes. Guests can expect to find WiFi and 47-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard. Change of towels is available on request.


Property features

Guests staying at Sheraton Grand Los Angeles enjoy a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 54.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with access to locker space, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, Non Smoking (Murphy bed)

1 Twin Murphy Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand Los Angeles

Everyone (8) Couples (9) Family (8)
1
Everyone

It took the property 4 different attempts to get checked into the room. First time key did not work, one of the employees cleaning the room was kind enough to help us resolve. We he returned, he got us a key to a new room.....when he went to unlock it for us, there was someone in the room....surprise. So we went down stairs again to find out what happened. They then gave us a different room on another floor. When we went to that room, bed was a mess and food and beer cans laying around....hence room had not been cleaned. So we went down to the lobby once again, they then gave us the key to The original room.........finally it worked. Of all the times I have stayed at Sheraton properties throughout the world I never experienced anything like this. I would not recommend this venue.

By on Oct 12, 2021

Review comment responded on Oct 17, 2021

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback with us. We understand that your stay was not up to par and for that we sincerely apologize. Please rest assured we will do everything possible to address this concern and will take corrective measures to prevent it from occurring again.

4
Friends

Walking distance to shopping and numerous restaurants.

By on Aug 31, 2021

Review comment responded on Sep 12, 2021

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear you enjoyed your stay and can't wait to welcome you back!

4
Partner Couples

Excellent location and good restaurants.

By on Aug 31, 2021

Review comment responded on Sep 12, 2021

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear you enjoyed your stay and can't wait to welcome you back!

5
Family

We liked the beautiful view of the city from two angles. The hotel was very clean and had no odor. Bed were very comfortable. Location great!! The parking was terrible!! Was charged $54 for self parking and it was suppose to have been $44.

By on May 27, 2021

5
Family

The property was beautiful, well maintained, clean and in a perfect location.

By on May 17, 2021

1
Friends

Not worth it. Too expensive for a place that even the elevators don’t work at time.

By on Apr 26, 2021

5
Family

Awesome Experience, exceptional staff, super clean. Really good restaurants.

By on Apr 4, 2021

5
Everyone

By on Mar 29, 2021

4
Everyone

The hotel is nice very good location everything was good but for the pandemic all the places are worry but I think out of the is the perfect place to go

By on Mar 23, 2021

4
Partner Couples Business Business

Close to shopping center. Parking was a bit confusing but ok

By on Feb 14, 2021

Sheraton Grand Los Angeles

711 S Hope St, Los Angeles, CA 90017
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