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Recent guest reviews

how will kept for a older hotel and affordable and clean rooms free parking lots of restaurant in the area .toyota arena is walk distance too.

This place is dirty, old, run down. The elevators are disgusting and smelly. The rooms have no chairs to sit on, no pictures on walls, lamps are old, garbage cans are tiny , can’t fit garbage in them so we put our garbage on the side of garbage can. The front receptionist was a sassy jerk. It took 30 min to check in. Hotel internet was down and receptionist must have swiped my card 10 times or more. He said it wasn’t going through because internet was down . I told asked him why does he keep attempting to get card to go through without internet? That’s why it took the 30 min to check in. Even after I told him I wasn’t feeling well and that we just drove 6 hours and that our food we had just purchased was getting cold. He still kept trying. He would not give us room key until we got upset. I would not stay at this old nasty place.. it’s like a motel 6. there are plenty of new hotels in the area, I would take your money somewhere else. I give this place 1 star

I stayed at this place like 4 times and had a great experience each time! Staff always friendly and accommodating. Only problem was with having enough clean wash rags at the time of check in. But they always made it right. I would recommend!

Clean and friendly staff.

The hotel had no rooms available. They apologized and blamed computer glitch for overbooking rooms. No compensation offered.

The hotel was definitely just 'ok'. It's definitely an older hotel, not much modernization. The girl checking us in was professionl & friendly. There wasn't much interaction with staff other than the friendly 'hello' and 'goodbye' as we came & went from the hotel. Our room was very spacious, but pretty bare. There was no fridge/microwave or couch/table that you would find in any standard hotel room. The mountain view was nice, but the windows were tiny so you had to be standing at the window to see anything. During our entire stay (Fri-Mon), there was no housekeeping services or refresh of towels/toiletries. We did have to go downstairs to request additional towels and were able to grab the final two in the hotel (apparently). All in all, if you just need a bed, bathroom and a tv, this is the place for you. Don't expect much else.

Room is dirty and smell

So when you first walk-in the lobby is great and you expect the same for the room, sorry to disappoint but that’s not the case. The room was very outdated, carpets were stained, bed sheets were old looking but the pillows were comfortable. The room also smelled like mildew as soon as we walked in the smell was strong so luckily the window opened. The bathroom had not even half a roll of toilet paper with no spare. There was a mini fridge, no microwave but they do have one downstairs. The staff was very friendly and helping. Oh the elevator and hall way also stunk of pot. I would recommend you pay a little more and stay elsewhere. The location is close to the highway.

Everything was old and wore out. Need renovation. Noises was everywhere. Not enough furniture in the rooms. Nice location.

Great location, conveniently located next to many restaurants and services.

very convenient to airport for early flights. the van driver is a gem. right amount of chatty. overall the hotel could use some TLC but 1 night is is perfect

Proximity to airport. Front desk help was friendly and helpful.

The buffet safe was very rude. I expected better quality of food especially if the staff is going to make a big deal about my son eating some potatoes off of a buffet ticket. Threatening to charge $14.99 just because he had a plate. $4 just to have a glass of juice. UNACCEPTABLE. The hallways and room smelled like urine.

Breakfast do not include - inconvenience. Very bad public transport - it is common in California. Very inconvenient for tourists.

I didn’t like that there was no complimentary breakfast

It was nice, my husband and I were in the pool quite a bit and loved that it was secluded so we could have some peace and quiet. Only complaint was the hot tub was out of order for the duration of our stay. He stays there weekly so hopefully it will be fixed on his return trip.

N Haven Ave Ontario CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Toyota Arena is within a mile (2 km) of Ontario Airport Hotel & Conference Center, and other popular attractions like Ontario Mills Shopping Mall are within a few miles (5 km). This 309-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 309 rooms have an array of amenities, including MP3 docks, coffee makers, and laptop-compatible safes. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

Guests staying at Ontario Airport Hotel & Conference Center enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Executive, One King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Executive, Two Double Beds

2 Double Beds | Sleeps 4

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Ontario Airport Hotel & Conference Center

Everyone (17) Couples (6) Family (14)
5
Everyone

how will kept for a older hotel and affordable and clean rooms free parking lots of restaurant in the area .toyota arena is walk distance too.

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Thank you very much for the great feedback. We are glad you enjoyed your stay. We will share with our team.

1
Everyone

By on Jul 6, 2021

Review comment responded on Jul 16, 2021

Thank you for your feedback. We are sorry you were disappointed with your stay. We are working very hard to improve all areas of the hotel. Thank you for sharing that the staff was pleasant.

1
Partner Couples

This place is dirty, old, run down. The elevators are disgusting and smelly. The rooms have no chairs to sit on, no pictures on walls, lamps are old, garbage cans are tiny , can’t fit garbage in them so we put our garbage on the side of garbage can. The front receptionist was a sassy jerk. It took 30 min to check in. Hotel internet was down and receptionist must have swiped my card 10 times or more. He said it wasn’t going through because internet was down . I told asked him why does he keep attempting to get card to go through without internet? That’s why it took the 30 min to check in. Even after I told him I wasn’t feeling well and that we just drove 6 hours and that our food we had just purchased was getting cold. He still kept trying. He would not give us room key until we got upset. I would not stay at this old nasty place.. it’s like a motel 6. there are plenty of new hotels in the area, I would take your money somewhere else. I give this place 1 star

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Thank you for your feedback. We apologize the desk agent delayed you and took so long. We were having intermittent outages so the internet over which card authorizations go kept going in and out. We were able to get the problem resolved by our carrier a little later .

5
Everyone

I stayed at this place like 4 times and had a great experience each time! Staff always friendly and accommodating. Only problem was with having enough clean wash rags at the time of check in. But they always made it right. I would recommend!

By on Jul 3, 2021

Review comment responded on Jul 3, 2021

Thank you for the positive feedback. We look forward to your next visit.

5
Family

Clean and friendly staff.

By on Jun 23, 2021

Review comment responded on Jun 24, 2021

THank you! We Appreciate the positive feedback. We are very glad that you enjoyed your stay.

5
Everyone

By on Jun 22, 2021

Review comment responded on Jul 2, 2021

Thank you for the excellent score and feedback. We are happy you enjoyed your stay!

1
Friends

The hotel had no rooms available. They apologized and blamed computer glitch for overbooking rooms. No compensation offered.

By on Jun 21, 2021

Review comment responded on Jun 22, 2021

We apologize we were overbooked. There was indeed a system malfunction. Ant prepaid reservations were refunded.

3
Partner Couples

The hotel was definitely just 'ok'. It's definitely an older hotel, not much modernization. The girl checking us in was professionl & friendly. There wasn't much interaction with staff other than the friendly 'hello' and 'goodbye' as we came & went from the hotel. Our room was very spacious, but pretty bare. There was no fridge/microwave or couch/table that you would find in any standard hotel room. The mountain view was nice, but the windows were tiny so you had to be standing at the window to see anything. During our entire stay (Fri-Mon), there was no housekeeping services or refresh of towels/toiletries. We did have to go downstairs to request additional towels and were able to grab the final two in the hotel (apparently). All in all, if you just need a bed, bathroom and a tv, this is the place for you. Don't expect much else.

By on Jun 2, 2021

Review comment responded on Jun 4, 2021

I'm sorry you were disappointed with your stay and we did not meet your expectations. We are about halfway through our upgrading of our guestrooms. Hope you can come back and visit again.

1
Family

Room is dirty and smell

By on Jun 1, 2021

Review comment responded on Jun 4, 2021

I am sorry we did not meet your expectations. I personally visited the room you stayed in with our Housekeeping team to make sure we fix the the cleanliness issues.

5
Everyone

By on Apr 25, 2021

Review comment responded on May 6, 2021

Thanks for staying with us. We appreciate your feedback!

Ontario Airport Hotel & Conference Center

700 N Haven Ave, Ontario, CA 91764
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