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Recent guest reviews

Closet in room broken. Spiderwebs

I recommend having housekeeping check on top of the closet cabinet as there was a box of condoms up there. Our toilet ran all night/day and we had to get a new room key for all three days of our stay due to hotel staff not properly checking our length of stay which was inconvenient after returning each day from visiting our mother who was in her final days. Each time I returned to ask for a new key they asked which room and gave me new keys without even comparing my ID to the booking OR the proper length of stay/room which was not very safe feeling. AC unit is extremely loud. We actually went and bought a fan because it made it incredibly difficult to sleep.

Great location but the place itself is disappointing. There were ants in the room and shower was broken. The room had no supplies -- no towels, no hair conditioner, no hair dryer. To make it worse, the staff didn't bring out the items right away and we had to request some of them several times.

Good location but needs a lot of maintenance updates.

A dump. Sink cracked, towel rack fell off the wall. outside area walls cracked and broken. Toilet was running intermittently. TV worked intermittently.

Very nice hotel! The building looked old, but the two queen room was remodeled, spacious, and clean! Liked my stay at this hotel.

Very clean and quiet. Parking was tight for larger vehicles.

Easy to find. Bed was alittle too hard for my taste.

It was close in proximity to the best restaurants and places of interest in Pasadena.

Comfortable motel with central location in Pasadena. Plenty of parking. Nice breakfast room.

Nice hotel, price resonable love will stay for another time.

S Arroyo Pkwy Pasadena CA

Hotel highlights

  • Walking distance to Pasadena Convention Center
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Pasadena Convention Center is a short stroll from GreenTree Pasadena Inn, and other popular attractions like California Institute of Technology are within a couple of miles (3 km). This 69-room motel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

The 69 rooms are soundproofed and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers, safes, and phones are also available. Housekeeping is available on request.


Property features

Renovated in 2017, GreenTree Pasadena Inn offers an outdoor pool, free WiFi in public areas, and a 24-hour business center. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for GreenTree Pasadena Inn

Everyone (20) Business (1) Couples (1) Family (4)
3
Family

Closet in room broken. Spiderwebs

By on Nov 24, 2021

3
Partner Couples

I recommend having housekeeping check on top of the closet cabinet as there was a box of condoms up there. Our toilet ran all night/day and we had to get a new room key for all three days of our stay due to hotel staff not properly checking our length of stay which was inconvenient after returning each day from visiting our mother who was in her final days. Each time I returned to ask for a new key they asked which room and gave me new keys without even comparing my ID to the booking OR the proper length of stay/room which was not very safe feeling. AC unit is extremely loud. We actually went and bought a fan because it made it incredibly difficult to sleep.

By on Sep 15, 2021

Review comment responded on Sep 18, 2021

Hello Michelle, I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Please contact me at any time during business hours to further discuss this situation. Thank you for bringing this to our attention and we hope to see you again at our brand when your travel plans require a night's lodging.

1
Everyone

Great location but the place itself is disappointing. There were ants in the room and shower was broken. The room had no supplies -- no towels, no hair conditioner, no hair dryer. To make it worse, the staff didn't bring out the items right away and we had to request some of them several times.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Please accept our sincerest apologies that your experience was less than satisfactory. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Please contact me at any time during business hours to further discuss this situation. Thank you for bringing this to our attention and we hope to see you again at our brand when your travel plans require a night's lodging.

3
Family

Good location but needs a lot of maintenance updates.

By on Jun 3, 2021

Review comment responded on Jun 14, 2021

We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that; we will take corrective measures to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

1
Everyone

A dump. Sink cracked, towel rack fell off the wall. outside area walls cracked and broken. Toilet was running intermittently. TV worked intermittently.

By on May 29, 2021

Review comment responded on Jun 2, 2021

Please accept our sincerest apologies that your experience was less than satisfactory. Please do know that we value you as our guest and appreciate your business. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please contact me at any time during business hours to further discuss this situation. Thank you for bringing this to our attention and we hope to see you again at our brand when your travel plans require a night's lodging.

2
Everyone

By on Dec 22, 2020

Review comment responded on Jan 8, 2021

Thank you for taking the time to share with us about your recent stay at the GreenTree Pasadena Inn. We are thrilled to hear that your stay with us exceeds expectations and that we have gained your loyalty. Our team goes above and beyond to ensure that our guests are happy and comfortable while away from home. We thank you for staying with us, and look forward to welcoming you back in the near future.

2
Everyone

By on Mar 5, 2020

Review comment responded on Mar 6, 2020

Thank You for the feedback!

4
Everyone

By on Mar 1, 2020

Review comment responded on Mar 6, 2020

Thank you for the Feedback!

4
Everyone

By on Feb 7, 2020

Review comment responded on Feb 13, 2020

4/5 is great! Just shy of a perfect score. We'd love to hear from you about how we can improve our services. Thank you for the awesome score though.

5
Family

Very nice hotel! The building looked old, but the two queen room was remodeled, spacious, and clean! Liked my stay at this hotel.

By , from Houston on Dec 10, 2019

Review comment responded on Jan 29, 2020

Thank You for your feedback!

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