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Recent guest reviews

This property looks good in pictures. But it is the dirtiest place I have ever stayed. And the room service is only available upon request not on regular schedule, they don’t leave any towels, coffee cup, etc in the room when they do the room service. They don’t have any refrigerator inside the room. And last but not the least it’s hard to find the parking on weekends since they operate some kind of Asian casino tables. And if you are planning to play slot machine, you will be disappointed they don’t have slot machine.

Hotel room was not clean

It was located in a great place accessible to other places we needed to go; it was safe.

Cool

It was nice. Although the pictures of the rooms online when booking looked a lot nicer that than what they did in person.

Overall I had a great stay. The rooms can use some serious renovating. It’s pretty outdated and plumbing is pretty bad. I could hear the pipes when other guests where taking a shower or washing their hands. The room was very clean though and staff friendly and helpful

Close to freeway and outlet's. Staff was very kind.

Walking distance to Citadel Mall. Inside commerce casino.

Good location great hotel but parking is far and hard to find empty space!!

Really clean rooms and comfortable beds. Staff was friendly

I feel so nice while I’m staying last visit, room was elegant and the staff was helpful and great.

The bed was ridiculously stiff in our room, it was completely uncomfortable, enough to where I could not sleep on it. And it gave me back aches. Also, the staff at the bistro for breakfast was rude and very inattentive, not very professional. It took the staff extremely long to replenish things when they were out. I paid for the extras with the executive suite which included a bath robe and slippers and only robe was provided. Amenities provided were either near empty or used, like their mouthwash. Gross. Had to ask for a fridge to be put into our room, which is a bit odd, also the room didn't have microwave. Did I mention the bed really sucked...Also, parking is silly, it's way too far from the check in counter, and who wants to pay for valet, should've been included for guests staying at the hotel. The hotel cuts corners, there's a difference between going green and just going completely cheap. Also be aware the executive suite did not come with a tub, how is someone suppose to unwind for the day? Spend some more money and book a different hotel.

No refrigerator and microwave in the room Reception staff not very friendly

Telegraph Rd Los Angeles CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel places you next to Commerce Casino and within a 15-minute walk of Citadel Outlets. This 194-room, 4.5-star hotel has a full-service spa, a casino, and 3 restaurants.


Dining

There are ample dining options with 3 onsite restaurants, including Arena Sports Restaurant, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel's 194 individually furnished rooms provide coffee makers, safes, and phones. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Ironing boards, desks, and wardrobes or closets are other standard amenities.


Property features

Guests of Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel have access to a full-service spa, a casino, and a 24-hour gym. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Executive Suite, 1 King Bed, Non Smoking (2 Room)

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Accessible)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel

Everyone (24) Couples (5) Family (15)
1
Family

This property looks good in pictures. But it is the dirtiest place I have ever stayed. And the room service is only available upon request not on regular schedule, they don’t leave any towels, coffee cup, etc in the room when they do the room service. They don’t have any refrigerator inside the room. And last but not the least it’s hard to find the parking on weekends since they operate some kind of Asian casino tables. And if you are planning to play slot machine, you will be disappointed they don’t have slot machine.

By on Aug 10, 2021

Review comment responded on Sep 18, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3
Partner Couples

Hotel room was not clean

By on Jul 20, 2021

Review comment responded on Sep 18, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Family

It was located in a great place accessible to other places we needed to go; it was safe.

By on Jul 15, 2021

4
Family

Cool

By on Jul 7, 2021

4
Family with small children

It was nice. Although the pictures of the rooms online when booking looked a lot nicer that than what they did in person.

By on Jun 13, 2021

Review comment responded on Jun 13, 2021

Thank you for staying with us and giving us your feedback

4
Family Family with small children

Overall I had a great stay. The rooms can use some serious renovating. It’s pretty outdated and plumbing is pretty bad. I could hear the pipes when other guests where taking a shower or washing their hands. The room was very clean though and staff friendly and helpful

By on May 17, 2021

Review comment responded on May 18, 2021

Thank you for staying with us and giving us your feedback

4
Everyone

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Dear Guest, Thank you for your time on this review. We are happy to know you enjoyed your stay with us, and look forward to welcoming you back for an even greater experience!

4
Partner Couples

Close to freeway and outlet's. Staff was very kind.

By on Feb 10, 2020

Review comment responded on Feb 13, 2020

Thanks for staying with us. We appreciate your feedback!

4
Family

Walking distance to Citadel Mall. Inside commerce casino.

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Dear Guest, Thank you for your time and feedback. We are happy to know you enjoyed your stay,.and look forward to welcoming you back for an even greater experience!

4
Family Family

Good location great hotel but parking is far and hard to find empty space!!

By on Dec 30, 2019

Review comment responded on Dec 31, 2019

thank you very much for your review

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel

6121 Telegraph Rd, Los Angeles, CA 90040
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