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Recent guest reviews

Ok but staff are not friendlyb Breakfast is from 7-930 but they are taking it out at 7:15 some guest still want to eat but they close

The room was clean and comfortable. The only downside was that the hotel is right...I mean RIGHT...next to a freeway. So it is very loud!

Check in time really late until 3:00 and the pool was not open somehow disappointed

Great night stay. Rooms were clean and staff was friendly and nice

Nice and quiet area...They really keep the whole Hotel very clean...Very good breakfast (included in stay).Stone throw to major Frwys....Can walk to numerous eating places or grocery store if you feel like eating in.Will be staying here again.Friendly staff and forgot to mention a very nice "HUGE" pool. Thank You! Martin

stay for a long time, it is good for budget traveller

The room was very basic. It wasn't very clean--you could see that housekeeping didn't vacuum the room very thoroughly—when I checked into the room there was hair on the countertop, a bit of food debris on the floor next to the bed, and dust next to the TV. I made sure to leave a tip whenever I wanted the room cleaned, but they never did a thorough job with vacuuming. I had to turn on the heat ( my room was dark and cold)—and it started to smell like cigarette smoke because of the smokers on the corridor-balcony outside the room. The shower didn't get hot enough—I should have spoken to the front desk, but I just didn't have the time. The sink was clogged when I arrived—their initial fix resulted in water leaking under the sink. They then returned and fixed it properly, but it necessitated leaving the room for a third time. The hotel looks like it has seen better days. The common areas - hallways, and laundry room were a bit shabby. The staff was friendly enough. I stayed there for 6 days. I think it's fine if you need a place for a few days and don't want to spend a lot of money, but I don't think I'll return if I need to be in town for more than 3 days.

Staff was ok, room was impeccable. Although the hotel is next to the fwy, it was not noisy at all. Hotel is tucked away at the end of a cul de sac which I liked very much!

It was fine, just for sleeping and the regular free breakfast. But the internet might as well been no internet. It would flick off and had low bars if it had any. And staff were cordial enough, but basically couldn't do anything about it. It's right by the freeway, and sound insulation is not great. Convenient location though. Old fixtures, but clean and plenty of space.

Nice hotel, but the noise in the rooms on the freeway side is too high.

Hotel was neat and clean. Had wonderful service and great breakfast. Would recommend

It was great. Love the atmosphere of the facility, and would highly reccomend staying here. The rooms are very spacious as well.

The hotel staff was polite, the room itself was very clean and spacious. It helped that it had a microwave and fridge. The only downside was that it has no elevators so we had to carry everything up the stairs. Other than that close to perfect I would definitely recommend it to anyone. There is a Vons across the street, gas station and restaurants less than a minute away. It was a good distance from Disneyland, not too far so that was a plus. We will definitely be staying there again soon!

Pool is listed but was not ready for use nor was it clean. The juice machine was unpluged at exactly 9:00 am. dispite 2 people waiting to refill their cups. The coffee was removed at 9:05 so you couldn't get a refill. Over all, this was not user friendly behavior.

Not a bad place to stay if your going to stay on the eastside of LA. Bit of a drive in traffic if going to downtown or the coast. The room was large and clean but a bit dated. Close to food and shopping. Breakfast in the morning has waffles but the rest could use some work.

I've always chosen this hotel everytime I visit So Cal. Its one of the cheaper hotels with big rooms with free continental breakfast. Rooms are spacious and clean. Really nothing to complain about for the price. However, for this stay, the hot tub didn't seem to work which is a bummer as me and my gf really wanted to enjoy the little hottub.

Older hotel, very near the freeway with much noise.

I Love Best Western, cause I've stayed in their many locations and as a family we are very satisfied staying with them. This one didn't seem to pass our simple standards. After a long day, the check out time seemed so endless. The rooms were fine and spacious. My stay was just overnight so its too short to assess and give opinion on other matters. Location was good and too many good restaurants to mention. Had lunch/dinner/lunch were all good.

Very clean, roomy, quiet, and spaceous. The location is close to a number of locations that I frequent.

Gentle Springs Ln Diamond Bar CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 1.4 mi (2.3 km) from Steep Canyon Trailhead, Best Western Diamond Bar Hotel & Suites is within a 10-minute drive of Fairplex. This 97-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:30 AM.


Rooms

The 97 accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and safes.


Property features

Best Western Diamond Bar Hotel & Suites features an outdoor pool, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Guest reviews for Best Western Diamond Bar Hotel & Suites

Everyone (6) Business (4) Couples (3) Family (5) Friends (1)
5
Partner Couples Business Business

Ok but staff are not friendlyb Breakfast is from 7-930 but they are taking it out at 7:15 some guest still want to eat but they close

By on Dec 29, 2019

Review comment responded on Dec 29, 2019

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4
Family Business Business

The room was clean and comfortable. The only downside was that the hotel is right...I mean RIGHT...next to a freeway. So it is very loud!

By on Apr 19, 2019

Review comment responded on Apr 20, 2019

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2
Partner Couples

Check in time really late until 3:00 and the pool was not open somehow disappointed

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Thank you for sharing your experience. We truly appreciate the insight regarding our pool. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

5
Everyone

Great night stay. Rooms were clean and staff was friendly and nice

By on Sep 24, 2018

Review comment responded on Sep 25, 2018

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4

great value,great location!

Everyone

Nice and quiet area...They really keep the whole Hotel very clean...Very good breakfast (included in stay).Stone throw to major Frwys....Can walk to numerous eating places or grocery store if you feel like eating in.Will be staying here again.Friendly staff and forgot to mention a very nice "HUGE" pool. Thank You! Martin

By , from Diamond Bar on Sep 1, 2018

Review comment responded on Sep 4, 2018

Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4

nice hotel

Everyone

stay for a long time, it is good for budget traveller

By on May 8, 2018

Review comment responded on May 9, 2018

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

3

okay place to stay

Family

The room was very basic. It wasn't very clean--you could see that housekeeping didn't vacuum the room very thoroughly—when I checked into the room there was hair on the countertop, a bit of food debris on the floor next to the bed, and dust next to the TV. I made sure to leave a tip whenever I wanted the room cleaned, but they never did a thorough job with vacuuming. I had to turn on the heat ( my room was dark and cold)—and it started to smell like cigarette smoke because of the smokers on the corridor-balcony outside the room. The shower didn't get hot enough—I should have spoken to the front desk, but I just didn't have the time. The sink was clogged when I arrived—their initial fix resulted in water leaking under the sink. They then returned and fixed it properly, but it necessitated leaving the room for a third time. The hotel looks like it has seen better days. The common areas - hallways, and laundry room were a bit shabby. The staff was friendly enough. I stayed there for 6 days. I think it's fine if you need a place for a few days and don't want to spend a lot of money, but I don't think I'll return if I need to be in town for more than 3 days.

By , from Portland, ME on Feb 22, 2018

Review comment responded on Feb 23, 2018

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4

nice hidden hotel

Everyone

Staff was ok, room was impeccable. Although the hotel is next to the fwy, it was not noisy at all. Hotel is tucked away at the end of a cul de sac which I liked very much!

By , from LA on Apr 10, 2017

Review comment responded on Apr 20, 2017

Andrea, We are happy to hear from you and learn you enjoyed your stay with us. Thank you for taking the time to share the areas that impressed you and we are happy our location worked well for your plans. Please come stay with us again when your travels bring you back to the area.

3

alright, but awful internet, loud, and old

Everyone

It was fine, just for sleeping and the regular free breakfast. But the internet might as well been no internet. It would flick off and had low bars if it had any. And staff were cordial enough, but basically couldn't do anything about it. It's right by the freeway, and sound insulation is not great. Convenient location though. Old fixtures, but clean and plenty of space.

By , from Appleton, WI on Nov 7, 2016

Review comment responded on Dec 4, 2016

Dear Margaret , Thank you for staying with us. I apologize for the inconvenience due to the issue with our wifi connection. I will send report in reference to your feedback, we hope to have the opportunity to serve you better in the future.

4

nice hotel, but loud freeway noise.

Everyone

Nice hotel, but the noise in the rooms on the freeway side is too high.

By on Apr 15, 2016

Best Western Diamond Bar Hotel & Suites

259 Gentle Springs Ln, Diamond Bar, CA 91765
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