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Recent guest reviews

This place is horrible

Great staff...felt safe..quiet... Rooms were clean and comfortable..easy access to stores around it.. I will be staying there in the near future..

First tine here..i really enjoyed my stay.. Staff were awesome..

Nice hotel, nice staff at check in... good clean room and place to say at a good price.

Very clean hotel. The price was affordable but the hotel decor and ambience made it feel a bit more luxury. Good location, close to stores and freeway. I would stay here again!

The place looked much different than the photos but was still comfortable - but not worth the price. You could stay at a holiday inn resort for same price. Also the WiFi didn’t work one day out of our 4 day trip. And the staff didn’t offer anything to fix it. The breakfast was not a full breakfast as well.

The hotel is newly remodeled and the rooms are nice. That said, they're still wrapping up finishing touches so not everything was up and running. The pool was closed for inspection. The breakfast bar only had coffee, cookies, and fruit (website says breakfast was included but it wasn't even a continental breakfast). Some things weren't working properly such as the smoke detector (it was beeping for new batteries so they had to switch our room) and the TV remote control (it was not properly paired with the TV but they replaced it).

Ventura Blvd Woodland Hills CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located 1.7 mi (2.7 km) from Topanga State Park, 818 Hotel + Pool, Ascend Hotel Collection is within a 10-minute drive of other popular attractions like Sherman Oaks Galleria. This 99-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and a spa tub.


Rooms

The 99 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Renovated in 2019, 818 Hotel + Pool, Ascend Hotel Collection offers a spa tub, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. This motel also has free newspapers.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for 818 Hotel + Pool, Ascend Hotel Collection

Everyone (3) Couples (5) Family (2)
1
Partner Couples Business Business

This place is horrible

By on Jun 25, 2021

Review comment responded on Jun 29, 2021

Dear Guest, Thank you for reaching out to us. We regret the inconvenience caused to you and are extremely gutted to learn that you had a bad experience at our property. If you can, please let us know about the improvements which you feel could be introduced to enhance the overall guest experience at our property. We're already working on a few areas with the onset of 2021 and we would really like to know your perspective. On that note, we apologize once more for all our shortcomings and we request you to give us another chance to rectify our errors! Best Regards, Customer Care Team

5
Everyone

Great staff...felt safe..quiet... Rooms were clean and comfortable..easy access to stores around it.. I will be staying there in the near future..

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

Dear Guest, Thank you so much for your exceptional rating and review. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit! Best Regards, Customer Care Team

5
Partner Couples

First tine here..i really enjoyed my stay.. Staff were awesome..

By on Jun 10, 2021

Review comment responded on Jun 11, 2021

Dear Guest, We are thrilled to hear you took a chance at our property and loved it! We will definitely be sharing this positive feedback with our staff. Looking forward to welcoming you back in the future with us for another exciting stay! Best Regards, Customer Care Team

5
Partner Couples

Nice hotel, nice staff at check in... good clean room and place to say at a good price.

By , from Woodland Hills on Jul 4, 2020

Review comment responded on Jul 6, 2020

Hi Josh, Thank you for your marvelous review. We are glad that you loved possibly everything about your stay. We thank you for choosing us and we would love to see you again in the soonest time! Best Regards, Customer Care Team

5
Partner Couples

Very clean hotel. The price was affordable but the hotel decor and ambience made it feel a bit more luxury. Good location, close to stores and freeway. I would stay here again!

By , from San Luis Obispo on May 3, 2020

Review comment responded on May 6, 2020

Hi Jean, Thank you for your stellar rating and response. We are glad that you found us immaculate and appreciated the overall value. Again, it is good to hear that you liked the location. We would love to host you once more! Best Regards, Customer Care Team

2
Everyone

By on Jan 15, 2020

Review comment responded on Jan 15, 2020

Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for failing to exceed expectations and we are currently making the needed changes in order to avoid these issues. Thank you for staying with us, we hope that in the future we are given the opportunity to provide a better stay.

3
Everyone

By on Sep 20, 2019

Review comment responded on Sep 23, 2019

Dear Guest, Thank you for taking the time to give a bit fo feedback on your stay with us. We would like to apologize for no exceeding your expectations and are always looking for ways to improve. With this said, we would love to have some feedback on how we could have made your stay better. Thanks again for staying with us, we hope to hear from you soon.

3
Family Family

The place looked much different than the photos but was still comfortable - but not worth the price. You could stay at a holiday inn resort for same price. Also the WiFi didn’t work one day out of our 4 day trip. And the staff didn’t offer anything to fix it. The breakfast was not a full breakfast as well.

By , from Atlanta on Sep 3, 2019

Review comment responded on Sep 4, 2019

Dear Guest, We would like to apologize for any issues you encountered during your stay with us. Our staff works hard to make sure that our guests' overall experiences are excellent and to learn that you did not have this experience tells us we still have work to do. Thank you for your feedback as well as your stay with us.

4
Partner Couples

The hotel is newly remodeled and the rooms are nice. That said, they're still wrapping up finishing touches so not everything was up and running. The pool was closed for inspection. The breakfast bar only had coffee, cookies, and fruit (website says breakfast was included but it wasn't even a continental breakfast). Some things weren't working properly such as the smoke detector (it was beeping for new batteries so they had to switch our room) and the TV remote control (it was not properly paired with the TV but they replaced it).

By on Jul 8, 2019

Review comment responded on Aug 14, 2019

Dear Guest, Thank you so much for taking the time to share what you thought of your stay with us. We work hard to provide the best possible stay, to learn that we were able to do this for you make all the hard work worthwhile. Thank you for staying with us, we look forward to seeing you again soon.

818 Hotel + Pool, Ascend Hotel Collection

20157 Ventura Blvd, Woodland Hills, CA 91364
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