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Recent guest reviews

Great hotel with great location. Rooms were small but very nice.

I really liked the high tech features of the room.

Close to location right on river. Very clean property and efficient staff. Restaurant manager was very unaccommodating. Our group wanted to sit in tables by the restaurant window and he said that was for food only. Even though restaurant had stopped serving and they were just setting up for breakfast. Not a way to treat guests who were buying drinks.

Gym was freezing cold temperature, AC system in the room would not regulate temp that well. Temp would vary about 5 degrees, cleaning staff would not leave a full set of towels and cloths except on check in. Had to ask. Fresh air system on the ac would not work well. Water would smell like sulfur in the evenings. Overall hotel was nice but disappointed in these issues

Location is fantastic. Very convenient to everything.

We got off to a rough start when our room wasn't ready when we arrived. I was immediately met with a warm greeting by Ian and soon was in the capable and loving hands of Shakila who went over and above with one upgrade after another. Her painstaking time and energy spent trying to find rooms with a view that were close together or at least on the same floor was admirable. Her warmth, wit and charm were evident. Later the manager, Salim handled another fluke with skill, professionalism and with caring attention to detail. Edel, Stefan, Krisztian and the entire staff were excellent and made us feel welcomed every day. The beds were comfortable, the room loaded with modern technological additions and the Chino restaurant offered a variety of live music every night along with culinary treats. We were disappointed in the breakfast because the food was lacking in flavor and temperatures were luke warm at best on all the food AND the dining room was always so crowded, the layout severely deficient in flow, that our food was cold by the time we managed to get the juice, coffee and jam. We forfeited our last 3 days of paid breakfasts in lieu of a lovely place within walking distance which served an amazing and affordable breakfast. The location is another great perk within walking distance of the London Eye and so many other wonderful London attractions. I highly recommend the Park Plaza London Riverbank to anyone visiting London and hope you will say hello to those named here!

Very nice rooms. Comfortable beds and pillows. Love the smart room controls!! Staff are very friendly and helpful. The location is close to the underground stop. Restaurants nearby, and within walking distance of Parliament.

The location is good and enjoy the breakfast. The bellboy told us a neighborhood cafe that also serve lunch and the foods and prices are good.

excellent location. Clean and comfortable. room was cozy

Cool and hip vibe. Very clean and modern hotel. Location isn’t too bad either (easy walk to Westminster and Underground Stations)

Nice and clean , convenient and easy to access many places

The breakfast was very good. The gym wassufficient for our needs. The pool was nice. The location is close to many attractions.

18 Albert Embankment London England

Hotel highlights

  • Walking distance to St. Thomas' Hospital and The Oval
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in London City Centre, Park Plaza London Riverbank is a leisurely stroll from popular sights such as St. Thomas' Hospital and The Oval. This 645-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Park Plaza London Riverbank's 645 soundproofed rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

At Park Plaza London Riverbank, guests enjoy an indoor pool, a gym, and a sauna. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 1 Bedroom

1 Double Bed | Sleeps 4

Superior Room, 1 Double Bed (Double)

1 Double Bed | Sleeps 2

Suite, 1 Bedroom, Kitchenette, River View

1 King Bed | Sleeps 4

Studio, 1 King Bed, Kitchenette

1 King Bed | Sleeps 4

Guest reviews for Park Plaza London Riverbank

Everyone (14) Couples (4) Family (5)
5
Partner Couples

Great hotel with great location. Rooms were small but very nice.

By on Mar 6, 2020

Review comment responded on Mar 10, 2020

Thank you for reviewing us! Next time we recommend one of our amazing executive rooms with a view, we know you'll love it! See you soon - Barbara

3
Everyone

I really liked the high tech features of the room.

By on Mar 4, 2020

Review comment responded on Mar 5, 2020

Hello there! Thanks for sharing your review with us and for praising our lovely rooms. We are happy the high-tech system ensured your comfort. See you soon for another great visit. -Ilona

5
Friends

Close to location right on river. Very clean property and efficient staff. Restaurant manager was very unaccommodating. Our group wanted to sit in tables by the restaurant window and he said that was for food only. Even though restaurant had stopped serving and they were just setting up for breakfast. Not a way to treat guests who were buying drinks.

By on Mar 3, 2020

Review comment responded on Mar 4, 2020

Hello there. Thanks for your feedback with us on our services. Sorry that we couldn't bring our A-game to the table this time. Our team always strives to perform on the highest level to their knowledge, so hopefully, we can wow you better next time. -Ilona

5
Everyone

By on Feb 24, 2020

5
Everyone

By on Feb 13, 2020

5
Everyone

By on Feb 12, 2020

2
Everyone

By on Jan 27, 2020

3
Partner Couples Family

Gym was freezing cold temperature, AC system in the room would not regulate temp that well. Temp would vary about 5 degrees, cleaning staff would not leave a full set of towels and cloths except on check in. Had to ask. Fresh air system on the ac would not work well. Water would smell like sulfur in the evenings. Overall hotel was nice but disappointed in these issues

By on Nov 26, 2019

Review comment responded on Nov 27, 2019

Hello Dan, Thanks for sharing your review. We are so bummed that you had a chilli experience in your room. We wish you could have told us while staying so we could have a chance to look at it for you. Next time feel free to come to us with any issue. We are here to help 24/7. All the best,

5
Family

Location is fantastic. Very convenient to everything.

By , from Kansas City on Oct 4, 2019

Review comment responded on Oct 8, 2019

Hello Jen, Thanks for your great review. Hope to see you soon. - Niki

5
Everyone

By on Sep 21, 2019

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