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Recent guest reviews

Rather disappointing to be honest. I was travelling by myself, booked a twin bed (as I usually do as I am quite tall, 1.95m), got a confirmation for a twin bed (via Orbitz) but did get a very small room with a single bed instead when I checked in. The room was 2.5 x 1.5m, max. I pointed out the mistake to the staff at the reception, the staff member agreed that there has been mistake but said he could not do much for me as all rooms were booked but said he would take it up with the manager to fix this. Nothing happened, I did not hear from the manager. I only saw him when I checked out. I brought it up again. His response was that he was sorry but thought that it was a mistake of the 'system', that the particular room was wrongly classified in the system. Nothing else, very disappointing reaction in my view. Furthermore my room was nowhere as nice as the one displayed in the picture and you would hear every person walking by in the hall.

107-111 Heath Street London England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Camden within a 5-minute walk of Hampstead Heath, La Gaffe is within 2 miles (3 km) of Primrose Hill. This 18-room, 3-star guesthouse has a restaurant and a bar/lounge, along with free in-room WiFi.


Dining

This guesthouse is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

The 18 rooms feature 18 bathrooms. Guests can expect free WiFi and 22-inch LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.


Property features

La Gaffe features free WiFi in public areas, a meeting room, and coffee in a common area. The front desk has multilingual staff that can help with dry cleaning/laundry, securing valuables, and luggage storage. This guesthouse also has a terrace.

Room options

Single Room

1 Twin Bed | Sleeps 1

Family Room

1 Double Bed and 1 Twin Bed | Sleeps 3

Superior Double Room

1 King Bed | Sleeps 2

Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for La Gaffe

Everyone (1)
2
Everyone

Rather disappointing to be honest. I was travelling by myself, booked a twin bed (as I usually do as I am quite tall, 1.95m), got a confirmation for a twin bed (via Orbitz) but did get a very small room with a single bed instead when I checked in. The room was 2.5 x 1.5m, max. I pointed out the mistake to the staff at the reception, the staff member agreed that there has been mistake but said he could not do much for me as all rooms were booked but said he would take it up with the manager to fix this. Nothing happened, I did not hear from the manager. I only saw him when I checked out. I brought it up again. His response was that he was sorry but thought that it was a mistake of the 'system', that the particular room was wrongly classified in the system. Nothing else, very disappointing reaction in my view. Furthermore my room was nowhere as nice as the one displayed in the picture and you would hear every person walking by in the hall.

By on Oct 18, 2018

Review comment responded on Oct 30, 2018

I am very sorry you were disappointed. We do whatever we can to help, but when all rooms are full we are a little stuck. If we had another room we would have happily moved you over. We do not allocate room types and the room you booked was a single room, which for some reason displays as one twin bed, see below the notification we received. Expedia Collect Booking, 1 Twin Bed, We want everyone to be happy...... And most of the time we achieve this. We have our limitations, being a restaurant with rooms in buildings from the 1850's. Our rooms are small, we do point this out ourselves. I mention many times to please contact us with any particular requests, however small. I will always tell you what we can, and most importantly, what we cannot do. If I knew you were 1.95m I would have recommended a double bedded room instead of a single as this would be far more suitable for your height. I thank you for your comments and sorry we could not make you happy.

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