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Recent guest reviews

The holiday inn is in a good location. The room has minimum service such as no refrigerator

Unwilling to give me a microwave or even to warm my food; there were no toiletries. Location sucks, though the night view was good

Stayed at this location for 14 days while visiting LondoN. The location is great. Convenient to the tube, shopping and close enough to London. The staff is excellent. They are personable, friendly and completely professional. The accommodations were great. I'd give them a five if they had the same beds as a Marriot and feather pillows. (My particular preference) The food was good, though the menu in the bar is different than the dining area and was confusing as it was not clear. I've stayed in five star hotels who were not as good as this hotel. My only other recommendation is expanding the gym, though there is a full gym right near them. Perhaps they could workout a discount for hotel guests? Will definitely stay there again.

We loved the location right next to the train station and in the mall with lots of eating options close by. The concierge, Matthew, was awesome! he was knowledgeable, helpful and cheerful and helped make our trip successful!. I liked the security of the hotel where you couldn't get to the sleeping floors without swiping your room key in the elevator. The room was very comfortable. The height of the bath tub was a bit awkward and they were stingy on the amount of towels. Had a combination shampoo/soap and no conditioner. We ate dinner in the restaurant. The Fish and Chips was amazing. All the food was good but the service was very slow and inefficient. There was a water problem so we were delayed in checking into our rooms. They did give us each a free drink but we could only use that for beer and wine of soda. Overall, it was a good stay. The beds were comfortable and that is the most important.

10a Chestnut Plaza, Westfield Stratford London England

Hotel highlights

  • Walking distance to Westfield Stratford City and London Stadium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Stratford, Holiday Inn London - Stratford City, an IHG Hotel is next to popular attractions like Aspers Casino and Westfield Stratford City. This 4-star hotel has 188 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym. Centrally located in London, the hotel is connected to a shopping center and also a short walk from London Stadium and Copper Box Arena.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a English breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 188 rooms are soundproofed and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect free WiFi and 52-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include ironing boards and desks.


Property features

At Holiday Inn London - Stratford City, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a conference center. Self parking is offered for GBP 16 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)

1 Queen Bed | Sleeps 2

Superior Room

1 King Bed | 1 Queen Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn London - Stratford City, an IHG Hotel

Everyone (7) Family (1) Other (1)
5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Dear Orbitz, Thank you so much for reviewing our property. We hope to seeing you again soon. Sincerely,

4
Everyone

By on Feb 11, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thanks a lot for reviewing our property. We hope to see you soon! Sincerely,

4
Everyone

By on Feb 11, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thanks a lot for reviewing our property. We hope to see you soon! Sincerely,

5
Everyone

By on Nov 20, 2018

Review comment responded on Nov 20, 2018

Dear Guest, Thank you for taking the time to leave a review on your recent stay with us at the Holiday Inn London - Stratford City. It is important when our guest provide feedback on their time with us, allowing us to review our service and standards where required to better serve our guests. Once again, thank you for your score and I look forward to welcoming you back on your next visit to the area. Kind Regards, Kevin Byrnes General Manager

4
Everyone

The holiday inn is in a good location. The room has minimum service such as no refrigerator

By on Sep 23, 2018

Review comment responded on Nov 5, 2018

Dear Guest, Thank you for taking the time to leave a review of your recent stay with us at the Holiday Inn London - Stratford City. I am delighted to read your stay was pleasant and I look forward to welcoming you back on your next visit to the area. Kind Regards, Kevin Byrnes General Manager

5
Everyone

By on Aug 7, 2018

2

unhelpful staff

Everyone

Unwilling to give me a microwave or even to warm my food; there were no toiletries. Location sucks, though the night view was good

By on Jan 31, 2018

5

holiday inn westfield stratfield area

Other

Stayed at this location for 14 days while visiting LondoN. The location is great. Convenient to the tube, shopping and close enough to London. The staff is excellent. They are personable, friendly and completely professional. The accommodations were great. I'd give them a five if they had the same beds as a Marriot and feather pillows. (My particular preference) The food was good, though the menu in the bar is different than the dining area and was confusing as it was not clear. I've stayed in five star hotels who were not as good as this hotel. My only other recommendation is expanding the gym, though there is a full gym right near them. Perhaps they could workout a discount for hotel guests? Will definitely stay there again.

By on Aug 23, 2015

4

after cruise stop in london

Family

We loved the location right next to the train station and in the mall with lots of eating options close by. The concierge, Matthew, was awesome! he was knowledgeable, helpful and cheerful and helped make our trip successful!. I liked the security of the hotel where you couldn't get to the sleeping floors without swiping your room key in the elevator. The room was very comfortable. The height of the bath tub was a bit awkward and they were stingy on the amount of towels. Had a combination shampoo/soap and no conditioner. We ate dinner in the restaurant. The Fish and Chips was amazing. All the food was good but the service was very slow and inefficient. There was a water problem so we were delayed in checking into our rooms. They did give us each a free drink but we could only use that for beer and wine of soda. Overall, it was a good stay. The beds were comfortable and that is the most important.

By on Sep 21, 2013

Holiday Inn London - Stratford City, an IHG Hotel

10a Chestnut Plaza, Westfield Stratford, London, England E20 1GL
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