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Recent guest reviews

Quick and easy check in Concierge very efficient Food choices not so much Bartenders serve your Bill before serving your drink is very tacky Lack of swimming pool Lack of coffee place

Everything about this hotel sucked. Strongly disliked everything

Great food at Hard Rock Cafe inside Hotel and the Band playing live was awesome.

Every towel at this hotel was dirty with stains and hair. No one picks up the 0 line if you need anything so don't bother unless you want to walk downstairs in your robe like I did twice! The lobby is happening and clean but the rooms and hallways are filthy. The cleaners need to be more attentive and OH! They also forgot to clean our room! Tall male manager was useless as well! I would not recommend this hotel to anyone unless you plan to stay in the lobby at all times.

The rock n roll theme was enhanced by the music played throughout the property.

Lovely property. Near everything. Staff was great. We showed up early and they checked us in right away. Amenities were terrific. Room is very comfortable. I would recommend this Hotel to anyone.

Great Cumberland Pl, Marylebone London England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Concierge services

Located in London City Centre, Hard Rock Hotel London is next to Oxford Street and Marble Arch. This 4.5-star hotel has 900 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.


Dining

Enjoy a leisurely bite to eat at Hard Rock Cafe, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

All of Hard Rock Hotel London's 900 air-conditioned rooms provide refrigerators, free bottled water, and safes. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Guests of Hard Rock Hotel London enjoy features like a fitness center, free WiFi in public areas, and express check-out. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include laundry facilities, wedding services, and a reception hall.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Classic Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Superior Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Royal Room (Rock Royalty), 2 Twin Beds

2 Twin Beds | Sleeps 2

Guest reviews for Hard Rock Hotel London

Everyone (2) Couples (3) Family (3)
5
Family

Quick and easy check in Concierge very efficient Food choices not so much Bartenders serve your Bill before serving your drink is very tacky Lack of swimming pool Lack of coffee place

By on Feb 22, 2020

Review comment responded on Feb 24, 2020

Dear Guest, Thank you for choosing our hotel and for sharing your honest feedback. While we are glad you were pleased with the service overall, we regret you are disappointed with the lack of swimming and coffee place. We have two bars one where you can have drinks throughout the day and the second one where you can have tea and Coffee. For further info about our facility please check our website. We hope to welcome you back soon should you return. Kind regards, Guest Relations

1
Partner Couples

Everything about this hotel sucked. Strongly disliked everything

By , from Santa Monica on Feb 7, 2020

Review comment responded on Feb 7, 2020

Dear Chris, I truly appreciate your feedback and understand that our attention to detail is one of the key components to creating a positive overall experience for our guests. On behalf of my team, please accept my sincere apology that we fell short while in our care and for any inconveniences you experienced. Your feedback is very important and allows me to review and fine-tune what the hotel has to offer to better attend to you and other guests in the future. I have personally shared your comments with the responsible departments and we are working to create a better experience for you. We would like to regain your trust and hope you will consider our property in the future. Kind regards, Guest Relations

5
Partner Couples

Great food at Hard Rock Cafe inside Hotel and the Band playing live was awesome.

By on Oct 12, 2019

Review comment responded on Oct 16, 2019

Dear Guest, We enjoyed reading your comments and want to thank you for sharing such a pleasant and detailed feedback. We are delighted you enjoyed everything while you were here. Thank you for your positive feedback. We look forward to your next visit whenever your travels bring you to the area. Warm Regards, Guest Relations

4
Everyone

By on Oct 3, 2019

Review comment responded on Oct 4, 2019

Dear Guest, We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for taking the time to rate us. We cannot wait to welcome you back again soon. Kind regards, Guest Relations

5
Everyone

By on Jul 28, 2019

Review comment responded on Aug 1, 2019

Dear Guest, Thank you for the 5 star review! We are positively thrilled to know that you had a fantastic stay at our stylish and modern rockin' hotel. It would be our pleasure to welcome you back for another great visit soon! Kind regards, Guest Relations

2
Family

Every towel at this hotel was dirty with stains and hair. No one picks up the 0 line if you need anything so don't bother unless you want to walk downstairs in your robe like I did twice! The lobby is happening and clean but the rooms and hallways are filthy. The cleaners need to be more attentive and OH! They also forgot to clean our room! Tall male manager was useless as well! I would not recommend this hotel to anyone unless you plan to stay in the lobby at all times.

By on Jul 12, 2019

Review comment responded on Jul 15, 2019

Dear Guest, We were disappointed to read your feedback, and we hope you will accept our apology for your experience. You deserved a relaxing and stress-free stay, and we were not at our best. Your comments are taken seriously, and we will identify why we failed so we can ensure a better experience in the future. Our entire staff would love for you to stay with us again so we can prove ourselves to you! Kind regards, The Team at Hard Rock Hotel London

4
Family

The rock n roll theme was enhanced by the music played throughout the property.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Dear Guest, Thanks for coming to visit us, sounds like you are a true Hard Rock fan!! Don't worry - we cater for all music genres and styles, next time, ask to speak to our VIBE host who will gladly take some song requests from you and pop them on our system! Kind regards, The Team at Hard Rock Hotel London

4
Partner Couples Business Business

Lovely property. Near everything. Staff was great. We showed up early and they checked us in right away. Amenities were terrific. Room is very comfortable. I would recommend this Hotel to anyone.

By on May 28, 2019

Review comment responded on May 29, 2019

Dear Guest, Wow we are all about fun at the Hard Rock Hotel London and so happy you came to play! With our amazing location with so many bars and restaurants at our fingertips, and then comfy cozy rooms to rejuvenate for the next day, we are a perfect fit. Thanks for being such a fan and we hope to have you back the next time you are in London. Kind regards, The Team at Hard Rock Hotel London

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