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Recent guest reviews

Nice

I didn’t like the fact that I found out the pool was closed when I checked in. I would have canceled if I had known bc the pool was the main amenity I searched for.

The hotel amenities were not as posted. There was no breakfast or pool. There were also roaches in our bathroom. The manager was very pleasant and did all she could to help but was not able to compensate me for the first night due to booking through a 3rd party. The rooms were clean for the most part but not up to date. Our mini fridge looked like it had caught fire previously and there was no phone or alarm clock in the room.

it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more

The view was nice and it wasn’t a lot of people really quiet

Very nice room but no free breakfast as advertised.

Rooms were horrible. Lobby was nice. Rooms were. Dingy and had a weird smell

The location was close to everything we needed. We arrived for leisure purposes. The outside space was clean and the lobby had been situated to handle covid19. The hallway (4th floor) smelled like weed the entire weekend. We booked with the option to ha e free breakfast for an extra fee but there was no breakfast due to covid. There was no notice upon checkin that this nor the swimming pool was open so we were upset that we were charged extra and not notified until we went to ask. We also weren’t notified that there would be no room service to bring towels or make beds. And they required us to bring our towels down in order to get clean towels. The towels were scratchy and small (they fit my toddler perfectly, but not my medium build, nor my husband), so extra towels without the hassle would’ve been great. The coffee machine was broken, the room needed some serious TLC, chipped paint everywhere, crumbs along the wall, carpet ripped up by the bathroom, hair in the shower, only 1 trash can for the entire suite, and a visit from a roach in the wall twice. For this to be COVID cleaned, there was no evidence that there were any measures taken other than wearing masks in the lobby. I am very disappointed that this hotel was below that of a motel6.

U would think front the outside the inside look nice. Wrong the traffic that was coming threw u think it was a hotel from night club or other stuff

very good service from manager and staff, would recommend

This place was disgusting. Room 118, the first room they tried to put me in had the couch pulled away from the wall and there was black mold all over the wall. Their second attempt to olace me in another room the carpet and couch were all stained. Needless to say my socks never came off and went into a plastic bag the next morning.

Staffing was poor. Couldn’t check people in on Saturday. Staff wasn’t visible at the desk on several occasions

First let me say the staff was very accommodating and on point with customer service. Now onto the list of things that were wrong. 1). Handicapped room was smelly like water had set in the carpet. 2). Didn’t have extra wash cloths and towels when I asked for them. 3) Breakfast was never fully stocked..pancake machine was broken and there was trash all over the tables and floors. The elevators made noises like they were gonna come apart. It is obvious that it’s a “black” establishment but it doesn’t have to reflect one. The owners of this hotel should be embarrassed to have patrons come to a hotel like this. Take the time to visit a “Caucasian” run hotel and see the difference. I will never stay at another hotel in that area.

The location was great. Breakfast was mediocre. Needed to be cleaned.

Mall Ring Road Lithonia GA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • Fitness center

Within a short walk of Stonecrest Mall, Comfort Suites Lithonia- Stonecrest -Near Mall is within 2 miles (3 km) of Strayer University. This hotel has 83 rooms and welcomes guests with conveniences like free breakfast, free self parking, and a fitness center.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

The 83 accommodations feature sitting areas. 42-inch flat-screen TVs offer entertainment. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. MP3 docks, refrigerators, and coffee makers are also standard.


Property features

Guests of Comfort Suites Lithonia- Stonecrest -Near Mall enjoy a fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Comfort Suites Lithonia- Stonecrest -Near Mall

Everyone (20) Business (3) Couples (3) Family (13) Friends (2) Other (1)
4
Family

Nice

By on Aug 9, 2021

Review comment responded on Aug 10, 2021

Thank you for staying with us. We appreciate your business.

2
Partner Couples

I didn’t like the fact that I found out the pool was closed when I checked in. I would have canceled if I had known bc the pool was the main amenity I searched for.

By on Jul 13, 2021

Review comment responded on Jul 15, 2021

We do apologize for the issues you observed, and endured during your stay. We appreciate your feedback, and will correct these issues for future you, and future guests.

2
Friends

The hotel amenities were not as posted. There was no breakfast or pool. There were also roaches in our bathroom. The manager was very pleasant and did all she could to help but was not able to compensate me for the first night due to booking through a 3rd party. The rooms were clean for the most part but not up to date. Our mini fridge looked like it had caught fire previously and there was no phone or alarm clock in the room.

By on Jun 28, 2021

Review comment responded on Jul 12, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Everyone

By on Apr 9, 2021

Review comment responded on May 6, 2021

Thank you for staying with us. We appreciate your business.

2
Family

it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more

By on Mar 15, 2021

Review comment responded on Apr 11, 2021

Thank you for the feedback and your stay with us, we appreciate your business.

1
Everyone

By on Jan 2, 2021

5
Family with small children

The view was nice and it wasn’t a lot of people really quiet

By on Dec 23, 2020

4
Family Family

Very nice room but no free breakfast as advertised.

By on Oct 22, 2020

1
Family

Rooms were horrible. Lobby was nice. Rooms were. Dingy and had a weird smell

By on Sep 26, 2020

1
Family with small children Family

The location was close to everything we needed. We arrived for leisure purposes. The outside space was clean and the lobby had been situated to handle covid19. The hallway (4th floor) smelled like weed the entire weekend. We booked with the option to ha e free breakfast for an extra fee but there was no breakfast due to covid. There was no notice upon checkin that this nor the swimming pool was open so we were upset that we were charged extra and not notified until we went to ask. We also weren’t notified that there would be no room service to bring towels or make beds. And they required us to bring our towels down in order to get clean towels. The towels were scratchy and small (they fit my toddler perfectly, but not my medium build, nor my husband), so extra towels without the hassle would’ve been great. The coffee machine was broken, the room needed some serious TLC, chipped paint everywhere, crumbs along the wall, carpet ripped up by the bathroom, hair in the shower, only 1 trash can for the entire suite, and a visit from a roach in the wall twice. For this to be COVID cleaned, there was no evidence that there were any measures taken other than wearing masks in the lobby. I am very disappointed that this hotel was below that of a motel6.

By , from Savannah on Aug 25, 2020

Comfort Suites Lithonia- Stonecrest -Near Mall

7900 Mall Ring Road, Lithonia, GA 30038
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