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Recent guest reviews

A lovely view, room was very comfortable and the staff were wonderful. Enjoyed the breakfast too.

Clean. Friendly staff. Nice locstion. Pond appeared dirty. Indian Restaurant only at hotel.

The building and room itself was great. Staff was friendly. The issue was noise. On our first night, there was a group of people in the halls making noise until 1am, which kept me and my baby awake most of the night. Also, for some reason there was no maid service even though I left the room for the day before 10am...

Beautiful location on lake

The walls were very thin and we were able to hear our neighbors. The hotel and the room were dusty and not clean. Overall, the hotel did not appear professionally managed and run.

I like the view of the rooms. They clean and smell good. The staff is friendly and the restaurant food on point. The only think I would add is an outdoor pool

A real find! Old Berkshires with modernized facilities. Great service. Right on the lake. We'll be back for sure.

Very reasonable rates for decent accommodations, staff very pleasant

Mint Restaurant is top notch! Excellent Indian cuisine.

Hotel staff was very accomodataing, and povided excellent information about the area, The hotel seatting is very nice.

Comfortable nice place with great lake views but the included breakfast is exaggerated when described as a “full breakfast”. Basically, juice, toast and coffee.

So ok, the place is probably nicer in the warmer months, but in January it appeared that amenities were few. The breakfast was awful, consisting of mostly hi-carb packaged foods and some fruit. Our room refrigerator made loud noises, keeping me awake until I finally got up and turned it off. The bedding wasn't wonderful, either, with a sheet that was put on so that it only reached up to my waist, and an over-stuffed duvet that made me feel like I was being suffocated.

Sits on pretty lake where you can get a room w a balcony. Staff were incredibly friendly and helpful. The Mint Indian Restaurant on site was some of the best Indian food I've had!!!

Very, very clean. We stayed at a national chain establishment the night before in another state and we arrived at the Black Swan after 7pm and what a relief. Everything was so neat and clean compared to the previous night. Loved the set of 3 steps leading to the main stairway, a touch of New England B&B charm in this dynamite location in the Berkshire's. Hope to get out there to enjoy one of the other seasons.

On our way back from Pennsylvania and decided to avoid the coastal snow storm and go to the Berkshires for the night. We have stayed at the Black Swan several times before anf love the in hise Indian restaurant called Mint.

Nice hotel. Lovely view. Rooms a bit dated and toilet seat was wobbly and broken. Lots of noise in the hallway . Had to turn fan on to drown out noisy hallway. Good breakfast

The room was so noisy I was unable to sleep though the night. The window is so thin you hear the road, and if anyone talks in the parking lot (or arrives to check into the hotel late) you can hear them as though they’re in your room. Was woken up several times.

Laurel St Lee MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Animagic Museum of Animation, The Black Swan Lee - Lenox, Ascend Hotel Collection is within 2 miles (3 km) of Lee Library. This 3-star hotel welcomes guests with 52 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge.


Rooms

The 52 accommodations feature sitting areas. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and free long-distance calls.


Property features

Guests of The Black Swan Lee - Lenox, Ascend Hotel Collection enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a meeting room.

Room options

Non Lakeside Superior Room, 2 Queen beds

2 Queen Beds | Sleeps 4

Non Lakeside Standard Room, 2 Double beds

2 Double Beds | Sleeps 4

Non Lakeside Superior Room, 1 King bed

1 King Bed | Sleeps 2

Lakeside Deluxe Room, 1 King bed

1 King Bed | Sleeps 2

Guest reviews for The Black Swan Lee - Lenox, Ascend Hotel Collection

Everyone (13) Couples (23) Business (1) Family (14) Friends (3)
5
Partner Couples

A lovely view, room was very comfortable and the staff were wonderful. Enjoyed the breakfast too.

By on Oct 24, 2021

Review comment responded on Oct 26, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4
Partner Couples

Clean. Friendly staff. Nice locstion. Pond appeared dirty. Indian Restaurant only at hotel.

By on Oct 5, 2021

Review comment responded on Oct 8, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3
Family with small children

The building and room itself was great. Staff was friendly. The issue was noise. On our first night, there was a group of people in the halls making noise until 1am, which kept me and my baby awake most of the night. Also, for some reason there was no maid service even though I left the room for the day before 10am...

By on Aug 17, 2021

Review comment responded on Aug 20, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5
Partner Couples

Beautiful location on lake

By on Jul 30, 2021

Review comment responded on Aug 1, 2021

Thank you for rating us on Orbitz!

1
Family

The walls were very thin and we were able to hear our neighbors. The hotel and the room were dusty and not clean. Overall, the hotel did not appear professionally managed and run.

By on Jul 5, 2021

Review comment responded on Jul 7, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on Sep 30, 2020

Review comment responded on Oct 1, 2020

Thank you for rating us on Orbitz!

5
Everyone

By on Aug 8, 2020

Review comment responded on Aug 9, 2020

Thank you for rating us on Orbitz!

5
Family

I like the view of the rooms. They clean and smell good. The staff is friendly and the restaurant food on point. The only think I would add is an outdoor pool

By on Apr 28, 2020

Review comment responded on Apr 30, 2020

Thank you for this great review! We are happy to hear that you enjoyed your stay. A number of years ago, there was an outdoor pool, but it was not as popular because of the public beach within walking distance, so it was taken out. We hope to see you again in the near future!

5
Family Family

A real find! Old Berkshires with modernized facilities. Great service. Right on the lake. We'll be back for sure.

By , from Punta Chivato Mexico on Mar 11, 2020

Review comment responded on Mar 12, 2020

What a fantastic review! We are so glad to hear you enjoyed your stay with us. We are truly a hidden gem in the Berkshires. We hope to see you again in the near future!

5
Partner Couples

Very reasonable rates for decent accommodations, staff very pleasant

By on Dec 7, 2019

Review comment responded on Dec 7, 2019

Thank you for this great review! We hope to see you again in the near future!

The Black Swan Lee - Lenox, Ascend Hotel Collection

435 Laurel St, Lee, MA 01238
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