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Recent guest reviews

Our family has stayed at this property many times (along with other Staybridge Suites). The facility is great and we have always been exceptionally impressed by the staff at check-in with their warm welcome and goodie bags (part of being the rewards program). There was a gentleman at the front when I came down from our room and waited in line to ask about the welcome bag (our children always get excited about a treat once we settle in the room for the night). I had forgotten to give my rewards info at check in and told him our experience in the past and how wonderful the goodie bags were and that our children had asked me to come back down for them! (There was a display with snacks on the counter as well promoting the rewards program). For some reason our rewards number wasn’t coming up for him (so I waited a while, then was told it would take a while & to come back as he had to find that number before he could help me). I came back 30 min. later and he had written my rewards number down for me. I thanked him and reminded him about the goodie bag (main reason I came back), he snappily said, “Oh we never do that anymore”….and looked at me like I was an inconvenience for asking….

The pool was out of order and we weren’t told. Then it opened and also were not told. When I complained and wrote the GM, no answer! The air in the room was horrible would not regulate. If the shower was on too long the smoke alarm would set off!

Just okay. Asked for a different type of room when checking in and was told there were no king bed rooms available. If the parking lot was any indication, I'm guessing she didn't actually check. No coffee provided for the pot in the room but there is a less-than-enticing free breakfast.

The spartan fitness room was disappointing. Otherwise, the property met all expectations, and the staff was friendly and helpful.

Bedbug protocol is not followed. No pillow protectors on pillows. Non smoking rules not enforced. Bed, clock, lamp all broken. Bed skirt damaged and stained.Not worth saving the money.

Front desk staff was excellent, but the breakfast lady was a real piece of work. We went down for breakfast and we were 15 minutes early. She pretty much told us to leave and get out of her way. She told us we needed to read the signs posted all over the hotel that there were signs posted all over the hotel about the start time. She mentioned that she dropped a whole pan of sausage and eggs on the floor. She seemed to be really disorganized and panicky. She actually jerked tongs out of my hand because I was using them for eggs instead of sausage. We didn't cross her or talk back to her, but she just wouldn't let up on us. It was weird. Never ever have we been so mistreated at a hotel.

The room was big , staff friendly. It is close to campus

Nice hotel at a convenient location. Very friendly staff.

The breakfast cook was amazing! very personable and spent personal time developing time to work with child guests to teach them baking. She really made our stay feel extra special.

Hotel staff were beyond wonderful! We were in town for a tennis tournament, and they were so accommodating with late checkouts and additional nights. We so appreciated their flexibility and willingness to work with us to make our stay easy. Great location too!

Very friendly, great breakfast and area to eat breakfast. Really clean . Will stay again

Our kids ages 9 - 14 boys & girls stayed there for the spring break. We stayed in the 2bed & 2 bath suit. Not bad, had a kitchenette ( silverware, dishes, 2 stovetop, dishwasher, microwave and refrigerator). The kids especially liked the indoor pool. The daily hot breakfast was convenient, scrambled eggs, sausage, oatmeal, cold cereal, yogurt, tea/ coffee etc. They had complimentary dinner the 1st 2 nights we stayed there although we were told the dinner was not routine but just something they had going for March 2018. The staff were nice. The only minor thing was we expected the room to have USB outlets for cellphone and devices charging. This we’ve seen in other hotels. Granted there were outlets but we didn’t have charger heads. We were used to using charging cables plugged into USB outlets on walls or alarm clock etc.

Enjoyable and restful ! I’d recommend this if you’re in the area. Convenient to MSU

Sleep the best I have in years. Quiet and comfortable.

The facility clean great comfort eccellent room clean grwat lication.

Meridian Crossings Drive Okemos MI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Staybridge Suites Lansing - Okemos, an IHG Hotel is located within a few miles (5 km) of Ferguson Park and Wonch Park. This 95-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 95 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

Guests staying at Staybridge Suites Lansing - Okemos, an IHG Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 2 Bedrooms, Accessible, Non Smoking (Wheelchair)

3 Queen Beds | Sleeps 6

Suite, 2 Bedrooms, Non Smoking

1 King Bed and 2 Queen Beds | Sleeps 8

Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Staybridge Suites Lansing - Okemos, an IHG Hotel

Everyone (13) Couples (9) Business (2) Family (14) Other (4) Friends (1)
3
Family

Our family has stayed at this property many times (along with other Staybridge Suites). The facility is great and we have always been exceptionally impressed by the staff at check-in with their warm welcome and goodie bags (part of being the rewards program). There was a gentleman at the front when I came down from our room and waited in line to ask about the welcome bag (our children always get excited about a treat once we settle in the room for the night). I had forgotten to give my rewards info at check in and told him our experience in the past and how wonderful the goodie bags were and that our children had asked me to come back down for them! (There was a display with snacks on the counter as well promoting the rewards program). For some reason our rewards number wasn’t coming up for him (so I waited a while, then was told it would take a while & to come back as he had to find that number before he could help me). I came back 30 min. later and he had written my rewards number down for me. I thanked him and reminded him about the goodie bag (main reason I came back), he snappily said, “Oh we never do that anymore”….and looked at me like I was an inconvenience for asking….

By on Aug 11, 2021

2
Everyone

The pool was out of order and we weren’t told. Then it opened and also were not told. When I complained and wrote the GM, no answer! The air in the room was horrible would not regulate. If the shower was on too long the smoke alarm would set off!

By on Jul 25, 2021

3
Everyone

By on Nov 28, 2020

1
Everyone

By on Apr 20, 2020

Review comment responded on May 2, 2020

We do deeply apologize about the issues you may have faced during your stay-(rating 1/5). We would love to hear from you on what the issue was so we can look into it Thanks again , Have a Great Weekend

3
Family

Just okay. Asked for a different type of room when checking in and was told there were no king bed rooms available. If the parking lot was any indication, I'm guessing she didn't actually check. No coffee provided for the pot in the room but there is a less-than-enticing free breakfast.

By , from Mount Clemens, MI on Feb 12, 2020

Review comment responded on Feb 12, 2020

Good evening Jules, We hope you are doing well. We would to apologize for any inconvenience. We will put your review into consideration. Thank you for your time and we look forward to seeing you again. Thank you Kind regards, Management

4
Family Family

The spartan fitness room was disappointing. Otherwise, the property met all expectations, and the staff was friendly and helpful.

By on Dec 31, 2019

Review comment responded on Feb 6, 2020

We will put your feedback into consideration. Thank you for staying with us, we look forward to seeing you again.

1
Family

Bedbug protocol is not followed. No pillow protectors on pillows. Non smoking rules not enforced. Bed, clock, lamp all broken. Bed skirt damaged and stained.Not worth saving the money.

By on Oct 29, 2019

5
Everyone

By on Jul 21, 2019

3
Everyone

By on Mar 14, 2019

5
Family with small children

Front desk staff was excellent, but the breakfast lady was a real piece of work. We went down for breakfast and we were 15 minutes early. She pretty much told us to leave and get out of her way. She told us we needed to read the signs posted all over the hotel that there were signs posted all over the hotel about the start time. She mentioned that she dropped a whole pan of sausage and eggs on the floor. She seemed to be really disorganized and panicky. She actually jerked tongs out of my hand because I was using them for eggs instead of sausage. We didn't cross her or talk back to her, but she just wouldn't let up on us. It was weird. Never ever have we been so mistreated at a hotel.

By on Mar 13, 2019

Staybridge Suites Lansing - Okemos, an IHG Hotel

3553 Meridian Crossings Drive, Okemos, MI 48864
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