Skip to main content
Beginning of main content

Recent guest reviews

This is a nice property and has some great features such as a nice outdoor bar but we were disappointed that the outdoor pool was closed.

This was by far the most relaxing, stress free get away I have experience in a long time. I do a lot of traveling these days and you typically don’t find this type of amazing service and professionalism! Even the cleaning staff was working together and having a great time while they accomplished there cleaning. That put a smile on my face!

Everything was perfect! It was easy to check in! Customer service was amazing. So quiet and peaceful, don’t hear anyone else! Bed is so comfortable.

I stay at the Ridge at least once a year and love the restaurant, the lobby and the meeting space. This year my room was really spacious and I love the new Chromecast on the TV's - made it nice and easy to relax at night and catch up on news, etc.

The property overall was lovely and clean. The pool facilities, indoor and out, were delightful. Staff was helpful when necessary.

Poor customer service from the phone call to confirm our arrival all the way up to our walk out the door to head home. Rude, distracted, uninformed, dismissive front desk staff. Apparently this is the culture as it was five or six different people over two days.

Large lobby with seating to visit with the friends we traveled with

It's a really beautiful property with a nice pool and modern decor. Check-in was easy enough, but the person who checked us in didn't mention what time check-out would be, and since we were traveling without our usual elite status, I just wasn't used to or prepared to have to be out by 11 am sharp. At the stroke of 11, housekeeping was tapping on the door. We asked for a late checkout but were told it wasn't possible. This isn't a dealbreaker, but it factors into whether I'd recommend it to people, and I'd certainly have to warn them there will be no time for morning swimming and relaxing. The Chromecast in the room TVs was a nice touch.

Very good overall experience. Our daughter loved the facilities at the hotel.

Will stay again and recommend other peoplelike the view

We enjoyed our stay and check in was good but I felt as though the waitress we had at lunch was rushing us to leave. She presented the check before we were done and seemed annoyed when we ordered more drinks and she had to print another one. Other than that, the stay was good!

Air conditioner was very loud, no refrigerator in room & no safe. Bed was very comfortable as well as all the pillows. Very beautiful setting & pool was very nice.

Stayed Sunday through Tuesday. Got a room with a view of the hotel grounds in the back. I would recommend that if you stay here request a room on the first floor overlooking the back of the hotel. We did and had a room with a sliding glass door and small patio. From there we could walk to the pool or outdoor area where there was an outdoor bar and huge seating area with a fire pit that ran the length of the seating area. When we arrived there was live entertainment (live entertainment is only available during the summer months and on the weekends.) Was a wonderful relaxing stay. Used the outdoor pool. Facilities were clean and you could bring food down to the pool from the bar.

Unfortunately my husband and I did not have a good experience at this hotel. We came here for our two year anniversary for a little getaway weekend. I feel the pictures and the website were misleading after actually arriving. I originally booked the “resort side view” (which is really facing the parking lot and street) but we decided to ask if we could have the “lakeside view” instead and they had a room available and we were told it had a private balcony and it would just be $20 more, so we said yes! But when we got to our room, it was all the way on the end facing a bunch of trees and homes and the lake was nowhere in site, plus it was on the first floor so there was no balcony and matter of fact no rooms facing the lake had a balcony. In general we expected to be on the lake but the lake is actually in the distance and you can barely see it from many spots in the hotel. Our room had spider webs, bugs, we found a used bandaid and the hallway with the sauna/steam room had ceiling tiles falling down with mold everywhere. Overall not cleaned and we left after one night when we paid for two. I would not recommend this hotel.

Good experience on 2 night stay. Very good front desk staff and breakfast. Nice outfoor fire place.

W4240 WI-50 Lake Geneva WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located 1.6 mi (2.7 km) from Williams Bay Beach, The Ridge Hotel is within a 10-minute drive of other popular attractions like Riviera Beach. This 146-room, 3-star resort welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi.


Dining

Relish the pizza at Crafted Pizza & Tap, one of 3 onsite restaurants. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 146 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Desks are also available.


Property features

At The Ridge Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Transportation is made easy with a free area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this golf resort include a conference center, a seasonal outdoor pool, and a microwave in a common area.

Room options

Standard Room, 2 Queen Beds, Multiple View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Multiple View

1 King Bed | Sleeps 4

Deluxe Room, 2 Queen Beds, Lake View, Lakeside

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Lakeside

1 King Bed | Sleeps 4

Guest reviews for The Ridge Hotel

Everyone (19) Couples (2) Family (4)
4
Friends

This is a nice property and has some great features such as a nice outdoor bar but we were disappointed that the outdoor pool was closed.

By on Jul 20, 2021

Review comment responded on Jul 23, 2021

Thank you for choosing to stay at the Ridge Hotel! We are glad you enjoyed your stay and hope to see you again once our outdoor pool reopens.

5
Friends

This was by far the most relaxing, stress free get away I have experience in a long time. I do a lot of traveling these days and you typically don’t find this type of amazing service and professionalism! Even the cleaning staff was working together and having a great time while they accomplished there cleaning. That put a smile on my face!

By on May 17, 2021

Review comment responded on May 18, 2021

Thank you for staying at the Ridge Hotel! We are delighted you enjoyed your stay and hope to see you again soon.

5
Friends

Everything was perfect! It was easy to check in! Customer service was amazing. So quiet and peaceful, don’t hear anyone else! Bed is so comfortable.

By on May 13, 2021

Review comment responded on May 13, 2021

Thank you for staying at the Ridge Hotel! We are delighted you enjoyed your stay and hope to see you again soon.

4
Everyone

By on Apr 23, 2021

Review comment responded on May 5, 2021

We are delighted to hear that you enjoyed your stay! Please visit us again soon!

3
Everyone

By on Mar 24, 2021

Review comment responded on Apr 4, 2021

Thank you for staying at the Ridge Hotel. We are very sorry to hear that your stay was not up to your expectations. If you would like to provide any other feedback, we would greatly appreciate it.

3
Everyone

By on Aug 9, 2020

Review comment responded on Sep 12, 2020

We appreciate you taking the time to give your feedback and thank you for staying with us. Very Kind Regards~

5
Business Business

I stay at the Ridge at least once a year and love the restaurant, the lobby and the meeting space. This year my room was really spacious and I love the new Chromecast on the TV's - made it nice and easy to relax at night and catch up on news, etc.

By , from McHenry, IL on Mar 12, 2020

Review comment responded on Mar 12, 2020

Thank you so much for staying with us and we look forward to seeing you again soon.

3
Family Family with small children Family

The property overall was lovely and clean. The pool facilities, indoor and out, were delightful. Staff was helpful when necessary.

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Thank you so much for staying with us!

3
Partner Couples

Poor customer service from the phone call to confirm our arrival all the way up to our walk out the door to head home. Rude, distracted, uninformed, dismissive front desk staff. Apparently this is the culture as it was five or six different people over two days.

By on May 16, 2019

Review comment responded on Jul 3, 2019

Thank you for your feedback. I apologize about the perception that you encountered as this is not what our company strives for. This is be brought to our executive team and addressed. Thank you again for your feedback.

4
Partner Couples Family

Large lobby with seating to visit with the friends we traveled with

By on Mar 11, 2019

Review comment responded on Mar 12, 2019

Thank you for staying with us. We appreciate your feedback.

url importing http://sso-opn.orbitz.com/Lake-Geneva-Hotels-The-Ridge-Hotel.h893361-p2.Hotel-Reviews
There was an error importing /Lake-Geneva-Hotels-The-Ridge-Hotel.h893361-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Lake-Geneva-Hotels-The-Ridge-Hotel.h893361-p2.Hotel-Reviews

Frequently asked questions