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Recent guest reviews

Property did not resemble the photos. Room and pool area are very outdated. Pool and hot tub are tiny and the patio furniture has seen better days. Also, very disappointed that the hotel started setting up for an event just outside our room at 8 am on Sunday morning, which they first warned us about when we were checking in Sat afternoon. We also learned at that time that the entire pool are would be closed on Sunday for the same reason. When we expressed disappointment, they said, well, we had a last minute booking and we can’t possibly contact every guest. Later that night, I asked the front desk for extra pillows (because I’m 8 months pregnant) and they said they didn’t have any. It’s the first time a hotel has ever told me they didn’t have any extra pillows. Would not recommend this hotel.

Rooms clean and really nice. Nice staff. Our air conditioner on top floor was not cooling room so they put us on 2 nd floor, very accommodating .

Location was good, staff was congenial. They had recently cleaned the hotel with industrial cleaner , we were told. Our allergies went crazy. Also do not have continental breakfast. Coffee was $3.00

It is so good for the price the place safe and beautiful location

Friendly brunch crew. Food variety great. Would stay again.

Nice and clean. Comfortable stay and friendly staff.

The bathrooms have no hooks to hang towels and garments after or before shower. There are no complimentary bottled water to use for coffee or drink. The Mother’s Day buffet was good but some hot entree were not freshly cooked like the eggs Benedict and Chicken. Salmon was good.

This hotel thinks that it is a lot nicer than it actually is. It's not terrible, but it's not great.

Great location, really convenient to the area attractions. Staff friendly and helpful, rooms large and comfortable. Free parking and wifi a definite plus.

Good location for easy access, personnel very attentive.

The check-in was quick and painless. The room service was quite good, though the menu selection was small. The room was spacious and had great furniture throughout. The only problem came in the shower, I am a tall man and the shower head barely was at my chest.

Stay was fine, but I do not want to take the time to evaluate every time I stay in a hotel or use your services. If I was displeased I would contact you. You take too much of the customers time with these endless surveys.

La Paz Rd Laguna Hills CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Outdoor pool

The Hills Hotel, Ascend Hotel Collection places you within a 10-minute drive of popular sights such as Irvine Spectrum Center and Mission San Juan Capistrano. This 3-star hotel has 147 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

The Hills Hotel, Ascend Hotel Collection's 147 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and bathrobes. Other amenities include free local calls, safes, and ironing boards.


Property features

At The Hills Hotel, Ascend Hotel Collection, guests have access to an outdoor pool, free WiFi in public areas, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and wedding services.

Room options

Standard Room, 1 King Bed, Accessible with Roll In Shower, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking (Upgrade)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Hills Hotel, Ascend Hotel Collection

Everyone (18) Couples (6) Business (1) Family (6) Friends (1)
3
Partner Couples

Property did not resemble the photos. Room and pool area are very outdated. Pool and hot tub are tiny and the patio furniture has seen better days. Also, very disappointed that the hotel started setting up for an event just outside our room at 8 am on Sunday morning, which they first warned us about when we were checking in Sat afternoon. We also learned at that time that the entire pool are would be closed on Sunday for the same reason. When we expressed disappointment, they said, well, we had a last minute booking and we can’t possibly contact every guest. Later that night, I asked the front desk for extra pillows (because I’m 8 months pregnant) and they said they didn’t have any. It’s the first time a hotel has ever told me they didn’t have any extra pillows. Would not recommend this hotel.

By on Sep 26, 2021

5
Everyone

By on Jul 28, 2020

4
Family Family

Rooms clean and really nice. Nice staff. Our air conditioner on top floor was not cooling room so they put us on 2 nd floor, very accommodating .

By , from Laguna hills on Jul 13, 2020

3
Everyone

By on Feb 19, 2020

Review comment responded on Feb 26, 2020

Dear Traveler, Thank you for your feedback

3
Family

Location was good, staff was congenial. They had recently cleaned the hotel with industrial cleaner , we were told. Our allergies went crazy. Also do not have continental breakfast. Coffee was $3.00

By , from Tyler on Feb 13, 2020

Review comment responded on Mar 8, 2020

Dear Traveler, Thank you for your feedback. I am pleased to hear that you find our location to our liking. I am sorry to hear that the cleaner upset your stay. Unfortunately with us having a full service restaurant we do not offer a continental breakfast. Please note your concern has been passed on to our Restaurant Management. We look forward on seeing you again in the near future. Front Desk Supervisor Angie Barnes

5
Everyone

It is so good for the price the place safe and beautiful location

By on Jan 20, 2020

Review comment responded on Jan 21, 2020

Dear Traveler, Thank you for your feedback on your stay. We are happy to hear that you enjoyed your stay, We look forward to seeing you again in the near future. Front Desk Supervisor Angie Barnes

4
Everyone

By on Jan 18, 2020

Review comment responded on Jan 21, 2020

Dear Traveler, Thank you for your feedback on your stay

4
Everyone

By on Nov 29, 2019

Review comment responded on Nov 29, 2019

Dear Traveler, Thank you for your feedback

4
Partner Couples Family

Friendly brunch crew. Food variety great. Would stay again.

By on Jul 15, 2019

Review comment responded on Jul 19, 2019

Dear Traveler, Thank you for choosing The Hills Hotel, I am glad to hear that you enjoyed your stay. We look forward to see you again in the near future. Front Desk Supervisor Angie Barnes

5
Everyone

By on Apr 28, 2019

Review comment responded on May 1, 2019

Dear Traveler, Thank you for your feedback.

The Hills Hotel, Ascend Hotel Collection

25205 La Paz Rd, Laguna Hills, CA 92653
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