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Recent guest reviews

It was dirty and i found cockroaches in the room. Most of the amenities were not available (hot tub, spa, elevator, ice machine, etc.) The room was falling apart (missing drywall, scuffs all over the room mold, cobwebs, etc.) The door handle to get into the room was also broken and hanging on by a limb. (I have pictures of everything)

The pool isn't cleaned as often as it should

N/A

Very poor breakfast and poor cleanliness. The room itself was nice and spacious with a good view.

Everything was GREAT. The view was amazing overlooking the ocean.

Room was nice and clean ocean front view and quiet

This hotel was declared unsafe for occupants, needless to say we arrived to find out the hotel had been condemned

The hotel is severely neglected. The staff is less than accommodating and will eat your food if given opportunity. The place should be a jewel with it’s convenient location but instead is a nightmare.

I liked the view and how the customer service rep helped me with my issues with the first room I had when we checked in. I did not like the lack of upkeep of the rooms---mold, holes, items not working, dirty--this hotel could take more time to clean it and I bet they would make more money rent these rooms out.

The place offered great views from the balcony. The pool was really nice and clean. Easy access to beach. Wished more ice machines were working. Some things in the room could be fixed which I mentioned. Overall, a good experience

Location was great! More toilet paper and towels should be issued for family suites.

Not your usual BW. Staff was fantastic, super nice and helpful. Property was under construction? Lots of soot - room was super large ocean view was spectacular. Trying to decide if I would go again. Good price point

The view was phenomenal. Easy access to the beach. Store convenient, just across the street.

When you walked out of the room it was like a steam filled little corridor, there was a hole in the ottoman, the exterior of the building looked really tough, they had dirty laundry just laying in piles in the corridors and they were in the rode at all times of the day, housekeeping said they would bring towels but never did since we didnt need them to clean the room, and both tv’s would not work “no signal” very disappointed in this best western!

run down property way overpriced for the condition.

Great rooms. Comfy beds. Excellent breakfast!! Super location!!!

S Virginia Dare Trl Kill Devil Hills NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Business center
  • Laundry facilities

Located within a mile (2 km) of Destination Fun, Best Western Ocean Reef Suites is within 2 miles (3 km) of Wright Brothers National Memorial. The 71 rooms at this hotel include sitting areas, refrigerators, and microwaves.


Rooms

All 71 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

Best Western Ocean Reef Suites features free WiFi in public areas, a business center, and a seasonal outdoor pool. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this beach hotel include coffee/tea in a common area, express check-out, and laundry facilities.

Room options

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Suite, 2 Double Beds, Non Smoking, Partial Ocean View (2nd Floor)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking, Partial Ocean View (2nd Floor)

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking, Pool View

2 Double Beds | Sleeps 6

Guest reviews for Best Western Ocean Reef Suites

Everyone (20) Couples (5) Family (19)
1
Family

It was dirty and i found cockroaches in the room. Most of the amenities were not available (hot tub, spa, elevator, ice machine, etc.) The room was falling apart (missing drywall, scuffs all over the room mold, cobwebs, etc.) The door handle to get into the room was also broken and hanging on by a limb. (I have pictures of everything)

By on Sep 1, 2021

4
Family Family with small children

The pool isn't cleaned as often as it should

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Our pool is cleaned at 8 am each and every morning. We can not clean it later in the day because it is full of guest. I am sorry if you felt it should be cleaned multiple times a day but we can only do so prior to the pool opening daily. The chemicals in the pool are maintained so that you have no reason for concerns what so ever during the rest of the day.

2
Partner Couples

N/A

By on May 24, 2021

Review comment responded on May 24, 2021

Good afternoon. Thank you for staying with us. Since your review is anonymous we have no way of responding to your stay. If you have any questions or concerns feel free to call me directly at the property. I would like to know what we could have done better.

3
Family Family with small children

Very poor breakfast and poor cleanliness. The room itself was nice and spacious with a good view.

By on Apr 20, 2021

Review comment responded on Apr 22, 2021

Since your review is anonymous I can not look to see what room you were in as our guest. We always want to know if there is an issue with a room while you are here so we can make sure it is taken care of right away. In the future please let us know so we can make what ever the issue is right. We hope you will give us another opportunity to serve you. We truly appreciate your business.

3
Everyone

By on Apr 19, 2021

Review comment responded on Apr 30, 2021

Thank you!

4
Everyone

Everything was GREAT. The view was amazing overlooking the ocean.

By on Mar 2, 2021

Review comment responded on Apr 4, 2021

We are so happy you enjoyed your stay. We hope you will return again soon and we would love to have you stay with us.

4
Family with small children

Room was nice and clean ocean front view and quiet

By on Jan 22, 2021

1
Family with small children

This hotel was declared unsafe for occupants, needless to say we arrived to find out the hotel had been condemned

By , from Richmond on Oct 26, 2020

1
Partner Couples

The hotel is severely neglected. The staff is less than accommodating and will eat your food if given opportunity. The place should be a jewel with it’s convenient location but instead is a nightmare.

By on Oct 21, 2020

4
Family

I liked the view and how the customer service rep helped me with my issues with the first room I had when we checked in. I did not like the lack of upkeep of the rooms---mold, holes, items not working, dirty--this hotel could take more time to clean it and I bet they would make more money rent these rooms out.

By , from Ruckersville, VA on Oct 6, 2020

Review comment responded on Oct 7, 2020

Thank you for your feedback! Come back again soon!

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