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Recent guest reviews

Chuck at the front counter was very helpful.

The services was excellent but they should have continental breakfast overall is a pleasant place to stay.

Our overall experience @ the hotel wasn't to bad. The shuttle service to Old Town was very convenient. Our room was decent. The only complaint would be that the shower door would not close completely & we did not have any hand soap. Other than that our room was pretty nice.

The outdoor area was nice, pool was great. The first night we got in was super late so being on vacation we thought we would be able to sleep past 8am - not the case. Two housekeepers were arguing outside of our door to the point I finally had to get up and tell them to take it somewhere else. The rooms are just eh.. definitely outdated. The elevator closest to our room never worked. The only trash can in the room is in the bathroom as well as there was no soaps- no hand soap & only 2 towels for 3 people. Housekeeping came ONE day and changed my sons bed but not ours. The icing on the cake , the very last day of our VACATION, we were woken up ( 8am ) by an extremely loud blower by the pool area. It was so loud it could be heard in the shower. Also a man with a very loud cart went up and down the halls . Not cool! We have been coming to Key West for years and always enjoyed our stay. I will never stay at this “resort” again. The only plus side I could say was that the bed was comfortable the short amount of time I got to sleep in it.

We booked this trip for our honeymoon months ago and were really looking forward to it. I told them it was our honeymoon and they said they would take care of us. We arrived early about 45 minutes before check in and they told us our room was ready. Then they said the room was not ready and it would be in the next 30 minutes and I would receive a text. Almost an hour and a half later we asked if the room was ready and they said that it was and I should be getting a text soon. I just want to check in to our room. We booked a premium king room with an ocean view and sofa and did this based on their room description they provide online in picture and in text. We enjoy sitting on a sofa to watch TV and prefer to not be using a bed the entire stay and a sofa was said it was provided in the room. We arrived and there is a single chair next to the bed in the room, not what we booked. We waited an extra hour and a half for the room to be ready and we had one bath towel, no hand towels, two wash cloths. The room was not impressive. We tried to book a hotel shuttle downtown for the next morning and they were booked in the morning, which happened several times during the stay. There is not enough transportation provided to be paying resort fees for this. I brought our situation up to the front desk and the staff member was unprofessional but we ended up getting the resort fees waived after a pointless conversation. This was not worth the money and would rather stayed somewhere else.

The staff was very friendly. There is a Starbucks and two food trucks onsite and areas to relax, eat and play games. The pool area was nice and the outdoor bar had great food and drinks. The appearance of the hotel is not what is pictured on the website. The rooms are old and not well-kept. The hotel is situated on an extremely busy road and very difficult to get out of to head into the town.

It didn’t look like internet picture , smaller but than it really is. The staff didn’t clean to room first 2 days

i liked everything the stuff room pool and bar by the pool. excellent food and drinks

Very disappointing hotel. The rooms were very average at best, we paid $450.00 a night for a room that should have cost $150.00 at best. They didn't come in to clean the room the whole 3 nights we were there. Then we had to pay an additional $128.00 for a resort fee, which we never did use anything it was suppose to cover.

Hotel is nice, Manager was great

The hotel is well located and clean. The only issue that I had was that I requested extra towels from the front desk but never got it. Also we never got room service during our stay

The hotel had a nice view, however there was no balcony and the overall hotel looked older than the pictures and outdated. I received a text message early in the day asking if there was anything that I needed, so I asked if I could get additional towels and washcloths. I immediately got a text message back stating they would be delivered to my room. After several hours I went to the front desk and picked them up. For the price, I expected way more than what I received. Not worth the money at all.

Staff was great. Shuttle was nice to have. We used it daily. Rooms are small. Property is in need of maintenance. It was clean but closet door didn’t work, walls were beat up, needed painting. In comparison to another hotel down the road the price is too high at 24 North given what is offered and condition of property. Pool and bar are ok but couldn’t get a lounge chair. Hotel allows guests to reserve them even when not out there. It’s very rude of other guests to do that and even worse that hotel allows it. (By 7 am all lounge chairs were reserved by a guy putting their personal belongings on them then he left and no one in their group was out there for a couple of hours after that). Hotel staff was telling other guests if chairs aren’t available by the pool to just go next door and use that pool belonging to their sister property. 24 North could just manage the pool area better.

When we booked 24 North, the only room available was a 1 king bed standard room which was fine. But a night before we arrived, they sent me an email to upgrade to a premium oceanside view for extra $60. According to the picture shown, it looked like our room will be on the ocean with a view of the ocean. Nope, our room and door (looks like a motel) was on the front of the hotel facing a busy noisy street and across the street is the ocean. It was very noisy and you can hear the loud traffic when sleeping. The premium ocean view price charged was definitely not worth the extra money we paid. Better to go with the pool view as you will not be facing the busy street and less money.

OK, good loacation. A little loud for older folks.

North Roosevelt Boulevard Key West FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina
  • Outdoor pool

Located in New Town, 24 North Hotel Key West is 2.4 mi (3.9 km) from Key West Harbour and within a 15-minute drive of other popular attractions like Key West Butterfly and Nature Conservatory. This 145-room, 4-star hotel has 3 restaurants, a marina, and an outdoor pool.


Dining

Relish the American cuisine at Toasted Coconut, one of 3 onsite restaurants. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 9:00 AM to 11 AM.


Rooms

The 145 rooms are individually furnished and have an array of amenities, including microwaves, refrigerators, and phones. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include ironing boards and desks.


Property features

Built in 2015, the brand new 24 North Hotel Key West features a marina, an outdoor pool, and a fitness center. Transportation is made easy with an area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a terrace, and laundry facilities.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Ocean View

2 Queen Beds | Sleeps 4

Premier Ocean View Junior Suite 1 King and Sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for 24 North Hotel Key West

Everyone (45) Couples (13) Family (25)
4
Friends

Chuck at the front counter was very helpful.

By on Jul 22, 2021

5
Family

The services was excellent but they should have continental breakfast overall is a pleasant place to stay.

By on Jul 17, 2021

Review comment responded on Jul 22, 2021

Thank you so much for your feedback we greatly appreciate it!

4
Partner Couples

Our overall experience @ the hotel wasn't to bad. The shuttle service to Old Town was very convenient. Our room was decent. The only complaint would be that the shower door would not close completely & we did not have any hand soap. Other than that our room was pretty nice.

By on Jul 9, 2021

1
Family

The outdoor area was nice, pool was great. The first night we got in was super late so being on vacation we thought we would be able to sleep past 8am - not the case. Two housekeepers were arguing outside of our door to the point I finally had to get up and tell them to take it somewhere else. The rooms are just eh.. definitely outdated. The elevator closest to our room never worked. The only trash can in the room is in the bathroom as well as there was no soaps- no hand soap & only 2 towels for 3 people. Housekeeping came ONE day and changed my sons bed but not ours. The icing on the cake , the very last day of our VACATION, we were woken up ( 8am ) by an extremely loud blower by the pool area. It was so loud it could be heard in the shower. Also a man with a very loud cart went up and down the halls . Not cool! We have been coming to Key West for years and always enjoyed our stay. I will never stay at this “resort” again. The only plus side I could say was that the bed was comfortable the short amount of time I got to sleep in it.

By on Jul 6, 2021

Review comment responded on Jul 15, 2021

Good afternoon, I do apologize for any inconveniences you faced while checking in and with the facility my name is Fernando and I would love to make this right with you, Please contact the property and give them your information to speak to me Thank you,

2
Partner Couples

We booked this trip for our honeymoon months ago and were really looking forward to it. I told them it was our honeymoon and they said they would take care of us. We arrived early about 45 minutes before check in and they told us our room was ready. Then they said the room was not ready and it would be in the next 30 minutes and I would receive a text. Almost an hour and a half later we asked if the room was ready and they said that it was and I should be getting a text soon. I just want to check in to our room. We booked a premium king room with an ocean view and sofa and did this based on their room description they provide online in picture and in text. We enjoy sitting on a sofa to watch TV and prefer to not be using a bed the entire stay and a sofa was said it was provided in the room. We arrived and there is a single chair next to the bed in the room, not what we booked. We waited an extra hour and a half for the room to be ready and we had one bath towel, no hand towels, two wash cloths. The room was not impressive. We tried to book a hotel shuttle downtown for the next morning and they were booked in the morning, which happened several times during the stay. There is not enough transportation provided to be paying resort fees for this. I brought our situation up to the front desk and the staff member was unprofessional but we ended up getting the resort fees waived after a pointless conversation. This was not worth the money and would rather stayed somewhere else.

By on Jul 1, 2021

Review comment responded on Jul 15, 2021

Good afternoon, I do apologize for any inconveniences you faced while checking in and with the facility my name is Fernando and I would love to make this right with you, Please contact the property and give them your information to speak to me Thank you,

5
Everyone

By on Jun 23, 2021

Review comment responded on Jul 15, 2021

Thank you so much for your feed back we really appreciate it!

3
Family

The staff was very friendly. There is a Starbucks and two food trucks onsite and areas to relax, eat and play games. The pool area was nice and the outdoor bar had great food and drinks. The appearance of the hotel is not what is pictured on the website. The rooms are old and not well-kept. The hotel is situated on an extremely busy road and very difficult to get out of to head into the town.

By on Jun 15, 2021

Review comment responded on Jul 15, 2021

Good afternoon, I do apologize for any inconveniences you faced while checking in and with the facility my name is Fernando and I would love to make this right with you, Please contact the property and give them your information to speak to me Thank you,

3
Family with small children

It didn’t look like internet picture , smaller but than it really is. The staff didn’t clean to room first 2 days

By on Jun 14, 2021

Review comment responded on Jul 15, 2021

Good afternoon, I do apologize for any inconveniences you faced while checking in and with the facility my name is Fernando and I would love to make this right with you, Please contact the property and give them your information to speak to me Thank you,

5
Everyone

By on Jun 6, 2021

Review comment responded on Jul 15, 2021

Thank you so much for your feed back we really appreciate it!

5
Family

i liked everything the stuff room pool and bar by the pool. excellent food and drinks

By on Jun 4, 2021

Review comment responded on Jul 15, 2021

Thank you so much for your feedback we greatly appreciate it!

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