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Recent guest reviews

The staff was very friendly and was very helpful when we were looking for guidance on walking to various amenities nearby. The hotel was clean, comfortable, and a very nice experience for us.

The property is absolutely gorgeous in a great location. Staff were very friendly and helpful. I only have one complaint and that is that our room faced Grand Street and the noise from the traffic was very loud in the evening. I would definitely stay there again but would ask for a room not facing the street.

Our check in person was excellent. Helped us dins parking.

Left over drinks in the refrigerator and when we asked to clean up, they left cleaning supplies in the room. Also very dusty in places inside the room. Very cool atmosphere, just cleanliness was sub par

I loved the location of this property. It was in a really cool part of the city. Walkable to Union Station, WWI monument, and Jack Stacks BBQ. Parking was actually on the street or valet. Luckily, there was no charge for street parking because it was a weekend. Surprised that the front desk employee wasn’t wearing a mask. Also, best shower in a hotel ever....amazing water pressure!

Building was great, Staff were excellent, and the room was amazing. There were fewer amenities (no bar or food services), but this was because of Covid--NOT because of the hotel.

Big room, very modern and clean, friendly staff, would recommend

Smell in hallways and lobby, but not room. Exceptional room!

My room was beautiful and I would have given it 5 stars except for the complete lack of security. I returned to my room late at night to find the door propped open by the deadbolt. I called the front desk and the best I could get was the person telling me it was likely housekeeping and staying on the phone while I checked the closet and under the bed to make sure no one was in my room. As a female traveling alone, this was literally the worst mistake a hotel could make. No room is nice enough to overcome a complete lack of security. I reported it again the next morning and no one that I spoke to seemed to care or understand why this is unacceptable and frankly no one seemed surprised either.

Nice hotel, convenient downtown location, close to streetcar.

Walking distance to my meeting. Good location to city center. I would stay there again

Comfortable room with all the updates. Food was outstanding!

Grand Boulevard Kansas City MO

Hotel highlights

  • Walking distance to Union Station and T-Mobile Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Crown Center District, Hotel Indigo Kansas City - The Crossroads, an IHG Hotel is within a 10-minute walk of popular sights such as Union Station and LEGOLAND® Discovery Center. This 81-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7 AM to 11:00 AM.


Rooms

All 81 rooms feature refrigerators, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in down comforters and bathrooms offer rainfall showers and hair dryers. Ironing boards and desks are other standard amenities.


Property features

Hotel Indigo Kansas City - The Crossroads, an IHG Hotel features a gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free offsite parking. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include laundry facilities and an ATM.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 4

Standard Room

1 King Bed | 2 Queen Beds | Sleeps 2

Guest reviews for Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

Everyone (10) Couples (4) Family (3)
5
Partner Couples

The staff was very friendly and was very helpful when we were looking for guidance on walking to various amenities nearby. The hotel was clean, comfortable, and a very nice experience for us.

By on Oct 22, 2021

4
Family

The property is absolutely gorgeous in a great location. Staff were very friendly and helpful. I only have one complaint and that is that our room faced Grand Street and the noise from the traffic was very loud in the evening. I would definitely stay there again but would ask for a room not facing the street.

By on Jun 21, 2021

Review comment responded on Jun 30, 2021

Hello Anonymous, Thank you for the wonderful review and candid feedback. We look forward to your return. Safe travels!

5
Everyone

By on Oct 15, 2020

Review comment responded on Oct 21, 2020

Hello Anonymous, Thank you for the great review. Please come back and see us again soon!

5
Everyone

By on Oct 13, 2020

Review comment responded on Oct 21, 2020

Hello Anonymous, Thank you for the awesome review! We are glad to see you enjoyed your stay with us. We look forward to doing it again soon!

5
Family Business Business

Our check in person was excellent. Helped us dins parking.

By , from St. Louis on Sep 4, 2020

Review comment responded on Sep 9, 2020

Bob, Thank you so much for the awesome review! Safe travels and we will see you next time!

3
Partner Couples

Left over drinks in the refrigerator and when we asked to clean up, they left cleaning supplies in the room. Also very dusty in places inside the room. Very cool atmosphere, just cleanliness was sub par

By , from South Dakota on Aug 17, 2020

Review comment responded on Aug 21, 2020

Hello Adrian, Thank you very much for your candid feedback. Please accept my personal apology for missing the mark on a few points of your stay. I can assure you that this is not the norm for our property and we have already made changes to ensure this does not happen again. We hope you will consider staying with us again in the future. I wish you safe travels and thank you!

5
Family

I loved the location of this property. It was in a really cool part of the city. Walkable to Union Station, WWI monument, and Jack Stacks BBQ. Parking was actually on the street or valet. Luckily, there was no charge for street parking because it was a weekend. Surprised that the front desk employee wasn’t wearing a mask. Also, best shower in a hotel ever....amazing water pressure!

By , from Chicago, IL on Jul 8, 2020

Review comment responded on Jul 22, 2020

Hello Kelly, Thank you for the great review! WE love our showers as well! I did note your comment regarding the mask. I am following up with this team member and will address it accordingly. Thank you for passing that along. We look forward to welcoming you back again, soon! Safe travels!

5
Partner Couples

Building was great, Staff were excellent, and the room was amazing. There were fewer amenities (no bar or food services), but this was because of Covid--NOT because of the hotel.

By , from rural Arkansas on Jun 15, 2020

Review comment responded on Jun 16, 2020

Hello Ed, Thank you for your lovely review of our hotel, The Hotel Indigo Kansas City 0 The Crossroads! We do look forward to our restaurant being back in service soon. Thank yo again and safe travels to you!

3
Everyone

By on Jun 2, 2020

Review comment responded on Jun 4, 2020

Hello Anonymous, Thank you for your feedback regarding your stay with us. Safe travels and we hope to welcome you back again, soon!

5
Partner Couples

Big room, very modern and clean, friendly staff, would recommend

By on Jan 11, 2020

Review comment responded on Jan 13, 2020

Dear Elizabeth, Thank you very much for taking the time to drop us a review! It is splendid to see you enjoyed your experience with us, and hope to have you back during future travels!

Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

2020 Grand Boulevard, Kansas City, MO 64108
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