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Recent guest reviews

The people there. Smells like cigarettes and weed everywhere even though I was in a non-smoker room. Trash was ALWAYS full and it was scattered everywhere. Bathroom door was broken. Asked for toiletpaper many times and still didn’t get them.

Door had no seal and opened on first floor to parking lot and people were coming and going loudly till 3 am on a Tuesday.

The whole place had trash everywhere. No batteries in the remote. No cover over the heater. Curtains trashed. Carpet wet in spots. Would not stay here again and definitely would not recommend!

Nice motel for the money. The fridge and microwave are nice. Large iron and board. Plus a hairdryer.

This is a well managed establishment. The staff has great hospitality skils

Red Roof Inn is one of my go-to places for an affordable place to stay when I won't have a lot of time to kill in the room. Basic necessities.

Red Roof Inn is good for what it is-a basic and affordable place to stay. This location is very close to everything you could possibly need and has quick access to the highway.

Convenient location for our needs. Have stayed there in the past. Property has become very run down. Room was not clean, there was no bathroom tissue in the room, the holder for it was on the floor behind the toilet. The smoke detector was hanging off the wall. Part of the ceiling was loose. The rim around the handle to move the water from tub to shower was not connected to the wall. The phone was so dirty I would not even touch it to set up a wake up call. When I moved it, there was dirt under neath it.

Parking lot was in poor shape with several LARGE potholes. The cover to our air conditioner/heater was broken and rattled when in use.

I was put in a handy-cap room which I had not asked for. The room had a strong smell which go into my clothes and I had to get them cleaned. The rent was way more than this kind of room deserved.

Staff was rude, crude, and not helpful. Rooms were poor quality and dirty. Staff refused to reimburse me for my cancelled dates. Terrible service.

Smells like smoke and bad environment. Do not bring your families.

Stayed three nights for a family reunion, and it was centrally located to my family. Arrived at night, and there were people smoking and drinking in front of the rooms everywhere. It was 11 something at night, and lots of loud people drinking and walking all over the place. I had not know it was a weekly/monthly optioned hotel so want to earn others. Got into the room, and it smelt like smoke, comolete with ashes in the trash can in the bathroom. TV remote way sticky, and missing battery cover. Took everything with me in the morning, as did not feel safe leaving them there. Tried to check out two days early, as I was very disappointed. They told me since I prepaid on this site, that they would could not refund the next two days fares. Then after telling me I would not get my money back, they asked if I was checking out that morning and forfeiting my money for the following days. I told them since they would not refund me, that I would clearly be staying. I was not going to pay them almost $200 for the next two nights for nothing, plus let them make double the fare by renting my room to someone else. I stayed the next two nights, continung to take my stuff with me in the days. The Internet was constantly having issues, the bed was not comfortable, and also was shorted towels. There were a few other hotels around it, and I recommend others to stay at one of those.

We checked in and went to our room. The smell of smoke in our non smoking room was bad. There were cigarette burns in the comforter. When we pulled back the comforter there were pubes in the bed. I tried to call the front desk and the handset did not work but the speaker phone did. I took pictures and will post. They did have us change rooms. The second room at least smelled better and looked clean. My wife got up and took a shower in the morning and when she pulled the curtain there was a dry dirty wash rag hanging on the curtain rod. I have stayed at Red Roof Inns before and I know it’s not the ritz, but I do at least expect it to be clean. This was the worst hotel experience I have ever had. The front desk clerk told me that he would have the GM call me three days later I still have not heard from them.

There were soda stains on much of the furniture and bed spread and general room cleanliness was not ideal. The check-in staff was quite friendly and general attitude of the staff was positive.

very nice room with fridge and microwave. Clean and comfortable. I would stay again. Decent price.

Body itching after shower. Toilet nasty phone not working ice bucket dirty bugs near door and inside. Worst stay at red roof won't recommend hotel to no one

The room was not clean. Old soap in the shower and on the sink. Hair balls on the floor.

W Michigan Ave Kalamazoo MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located within a mile (2 km) of Crystal Woods, Red Roof Inn Kalamazoo West - Western Michigan U is within 3 miles (5 km) of Western Michigan University. The 108 rooms at this hotel include refrigerators, microwaves, and premium bedding.


Rooms

All 108 rooms feature microwaves, refrigerators, and free long-distance calls. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls, video-game consoles, and ironing boards are also standard.


Property features

Red Roof Inn Kalamazoo West - Western Michigan U offers free WiFi in public areas and coffee in a common area. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Deluxe Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Accessible (Smoke Free)

1 King Bed | Sleeps 2

Superior Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Guest reviews for Red Roof Inn Kalamazoo West - Western Michigan U

Everyone (14) Couples (13) Business (2) Family (17) Other (3)
1
Everyone

The people there. Smells like cigarettes and weed everywhere even though I was in a non-smoker room. Trash was ALWAYS full and it was scattered everywhere. Bathroom door was broken. Asked for toiletpaper many times and still didn’t get them.

By on May 8, 2021

Review comment responded on May 10, 2021

We would like to thank you for your feedback. We are very saddened to hear that we did not meet all of your expectations. I can assure you that I have adderessed these issues. We do hope this does not deter you from staying with us again in the near future.

2
Partner Couples Family

Door had no seal and opened on first floor to parking lot and people were coming and going loudly till 3 am on a Tuesday.

By on Jan 11, 2021

Review comment responded on Jan 18, 2021

We would like to thank you for staying with us. We are very saddened to hear that you had encountered some issues during your stay with us. I can assure you that I have adderessed my staff in regards to your stay with us. We do hope this does not deter you from staying with us again in the near future.

1
Partner Couples

The whole place had trash everywhere. No batteries in the remote. No cover over the heater. Curtains trashed. Carpet wet in spots. Would not stay here again and definitely would not recommend!

By on Oct 8, 2020

Review comment responded on Oct 12, 2020

We would like to thank you for your feedback. We are very saddened to haer that we did not meet your expectations during your stay with us. I can assure you that I have adderessed my staff in regards to your stay. We do hope this does not deter you from staying with us in the near future.

4
Partner Couples

Nice motel for the money. The fridge and microwave are nice. Large iron and board. Plus a hairdryer.

By on May 11, 2020

Review comment responded on Jun 1, 2020

Thank you for taking the time to tell us about your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies, I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,

5
Partner Couples Family

This is a well managed establishment. The staff has great hospitality skils

By on Sep 26, 2019

Review comment responded on Nov 19, 2019

Dear guest, We appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

4
Family

Red Roof Inn is one of my go-to places for an affordable place to stay when I won't have a lot of time to kill in the room. Basic necessities.

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

Dear guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

4
Partner Couples Family

Red Roof Inn is good for what it is-a basic and affordable place to stay. This location is very close to everything you could possibly need and has quick access to the highway.

By on Aug 4, 2019

Review comment responded on Aug 6, 2019

Dear guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

5
Everyone

By on Jul 20, 2019

Review comment responded on Jul 24, 2019

Thank you for taking the time to complete our guest survey.

2
Family Family

Convenient location for our needs. Have stayed there in the past. Property has become very run down. Room was not clean, there was no bathroom tissue in the room, the holder for it was on the floor behind the toilet. The smoke detector was hanging off the wall. Part of the ceiling was loose. The rim around the handle to move the water from tub to shower was not connected to the wall. The phone was so dirty I would not even touch it to set up a wake up call. When I moved it, there was dirt under neath it.

By on May 30, 2019

Review comment responded on Jun 3, 2019

Thank you for taking the time to leave us a review. We hope to better serve you in the future.

2
Everyone

By on May 13, 2019

Review comment responded on May 13, 2019

Thank you for taking the time to leave us a review. We hope to better serve you in the future.

Red Roof Inn Kalamazoo West - Western Michigan U

5425 W Michigan Ave, Kalamazoo, MI 49009
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