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Recent guest reviews

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No services whatsoever-even the vending machines were poorly stocked-a 6 day stay, no room services or cleaning, ran out of towels, shampoo, nearly toilet paper, nobody even emptied the garbage, etc., etc.

These people don’t vacuum or clean public spaces. My brother has been there two weeks and they have never vacuumed the hall ways, swept the elevator out or wiped down the touchable surfaces in the elevator. Absolutely filthy.

I loved the excellent service provided by Johnny and the other front-desk people. I appreciated the proximity to the airport- yet it was very private and quiet the night I stayed. I feel everybody went out of their way to be helpful, which I especially appreciated since I had missed my flight and hadn’t planned on a stay in Juneau. The room was very clean and comfortable.

It is convenient to the airport. Parking is reasonable and close to the entrance.

No heat in two rooms. Missing drinking cups in bathrooms. Not enough lighting. TV didn’t work. Door knob was broken.

Even for a decent price I had a whole kitchen set up. The room was clean and I had no issues at all

Next to the airport for fast exit was great! Front desk was never present. Smells like weed and an old building compared to the outside. The room has a kitchen with no utensils , cups, etc. We saw a guest walking from front desk with plates etc. I said WAIT, you mean the front desk couldn’t bring it?!! Was not impressed and will not be returning.

The front desk lady who checked us in was very rude and had an attitude in the sense that they are doing us a favor. To top it off, the already outdated spring beds gave a terrible back pain !

This facility was horrible. Dirty, in disrepair, un courteous staff, and looks nothing like the pictures. The breakfast is coffee and mini muffins. I had to wait a week for them to clean our room and when they did, they did not service the bathroom. They provided no utensils or cooking ware for guests. Save your money and go to the Best Western instead!

Only positive is it's walking distance to the airport and lower price than other nearby hotels. But lower price eaten up by need to use taxi service to go anywhere (no shuttle service). No ice machine and ice cube trays in freezer were empty. Had to ask for plastic cups. Only breakfast item was packets of oatmeal. Will find somewhere else next time I go to Juneau.

Excellent location, can’t stay any closer to Juneau airport, was in the room 10 minutes after deplaning. Only disappointment - no coffee services in room, and no signage telling guests it’s in the lobby. I didn’t know there was coffee in the lobby till I checked out and would’ve liked to have coffee when I wake up.

Found bra hanging on back of bath door, lots of trash under bed and recliner

Very close to airport, room clean and organized, hallway dark

Liked nothing at all. It was hot in Juneau and my AC until was like a generator noise wise. Put in a requisition for service but absolutely nothing.

Very close to the airport and could be very nice however it is very dirty and staff don't seem to care about cleanliness in any way

Shell Simmons Dr Juneau AK

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in Mendenhall Valley, Extended Stay America Suites Juneau Shell Simmons Drive is within a few miles (5 km) of sights such as Mendenhall Golf Course and University of Alaska-Southeast. This hotel has 95 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 95 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Suites Juneau Shell Simmons Drive enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Juneau Shell Simmons Drive

Everyone (34) Business (9) Couples (6) Family (16) Other (2) Friends (1)
3
Business Business

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By on Jul 11, 2021

2
Everyone

No services whatsoever-even the vending machines were poorly stocked-a 6 day stay, no room services or cleaning, ran out of towels, shampoo, nearly toilet paper, nobody even emptied the garbage, etc., etc.

By on Mar 9, 2021

Review comment responded on Mar 10, 2021

Thank you for sharing about your stay with us. We strive to offer quality service to our guests; therefore, we are disappointed we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management

5
Everyone

By on Dec 15, 2020

Review comment responded on Dec 17, 2020

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management

1
Everyone

These people don’t vacuum or clean public spaces. My brother has been there two weeks and they have never vacuumed the hall ways, swept the elevator out or wiped down the touchable surfaces in the elevator. Absolutely filthy.

By , from Hoonah on Nov 20, 2020

Review comment responded on Nov 21, 2020

Tom, thank you for taking the time to give us your feedback on your brother's recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you both back soon too. Sincerely, Hotel Management

5
Everyone

By on Aug 30, 2020

Review comment responded on Aug 31, 2020

We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management

5
Business Business

I loved the excellent service provided by Johnny and the other front-desk people. I appreciated the proximity to the airport- yet it was very private and quiet the night I stayed. I feel everybody went out of their way to be helpful, which I especially appreciated since I had missed my flight and hadn’t planned on a stay in Juneau. The room was very clean and comfortable.

By on Aug 1, 2020

Review comment responded on Aug 2, 2020

Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked your well-appointed suite as well as our proximity to the airport. We are glad you were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our team, especially with Johnny for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

2
Everyone

By on Jun 23, 2020

Review comment responded on Jun 23, 2020

Thank you for taking the time to post your rating. It is disheartening to learn that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management

2
Everyone

By on Feb 23, 2020

2
Family Business Business

It is convenient to the airport. Parking is reasonable and close to the entrance.

By , from Sitka, AK on Feb 7, 2020

Review comment responded on Feb 8, 2020

Julie, we apologize for the disappointing stay you had with us. We are also sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. On a positive note, we are happy you liked our convenient parking and ideal location. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

1
Family

No heat in two rooms. Missing drinking cups in bathrooms. Not enough lighting. TV didn’t work. Door knob was broken.

By on Jan 14, 2020

Review comment responded on Jan 14, 2020

Thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, kitchenware for your suite is available and kept at the front desk upon request. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Extended Stay America Suites Juneau Shell Simmons Drive

1800 Shell Simmons Dr, Juneau, AK 99801
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