Skip to main content
Beginning of main content

Recent guest reviews

Be prepared for the staff's choice of news channels in the main lobby.

Awesome prices, nice place, everything was able to find and enjoy.

Location and room were great, and to add the cleainess and house keeping service were excellent.

All was cool ,breakfast can offer a little more options & time frame ,but everything else was good

all very well, only the room had an unpleasant smell and that did not allow me to feel completely well

Excellent experience. Will always book there, No Issues what so ever.

The Rooms Were Very Nice I Really Really Really Like It

Great location with several restaurants/shops within walking distance. It is a smaller hotel and the parking lot is a little on the cramped side. We were put in a room with an optional connecting door to another room and the family placed on the other side was LOUD! I know there is nothing the hotel can do about the volume of their guests but there were a least 2 young children in the room so they should probably have not been placed in a connecting room as the noise travels very well under the doors. The room was on the small side but very clean and appropriately priced for its size. Breakfast was the standard continental fare, nothing special but certainly adequate. Good overall experience and value.

Pool table was great. However, there isn’t a pool or a hot tub

No carpets. Light and bright. Very good bedding.

very clean and neat, great location. things are a bit cramped over but good quality for the price

5 out of 5 possible. Fun for the kids, fun for the adults. The cleanliness of this hotel is top notch. If you haven’t visited a Tru yet. You’re missing out.

Tropea Way Jacksonville FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center
  • 24-hour business center

Located in Southside within a short walk of St. Johns Town Center, Tru By Hilton Jacksonville St Johns Town Center is within 2 miles (3 km) of Morocco Shrine Center. This 98-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.


Rooms

The 98 rooms are air-conditioned and have an array of amenities, including refrigerators, free weekday newspapers, and free local calls. Guests can expect 55-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes and desks.


Property features

Tru By Hilton Jacksonville St Johns Town Center features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area and a gift shop.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Guest reviews for Tru By Hilton Jacksonville St Johns Town Center

Everyone (5) Couples (4) Family (7)
2
Everyone

By on May 13, 2021

3
Family

Be prepared for the staff's choice of news channels in the main lobby.

By on Mar 29, 2021

5
Partner Couples

Awesome prices, nice place, everything was able to find and enjoy.

By on Feb 16, 2021

5
Family Family

Location and room were great, and to add the cleainess and house keeping service were excellent.

By on Jan 5, 2021

Review comment responded on Jan 25, 2021

Dear guest, We truly appreciate you staying with us and providing your honest feedback. We are thrilled to hear that your stay was pleasant and enjoyable. We work hard each day to deliver the highest level of customer service and cleanliness. We hope you stay with us again.

4
Family

All was cool ,breakfast can offer a little more options & time frame ,but everything else was good

By on Dec 19, 2020

Review comment responded on Dec 24, 2020

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!

4
Everyone

all very well, only the room had an unpleasant smell and that did not allow me to feel completely well

By , from Georgia on Oct 7, 2020

Review comment responded on Oct 11, 2020

Dear Mr./Ms. Ronald Westall: Thank you for your recent stay at Tru by Hilton Jacksonville St. Johns Town Center and for being one of the first to stay at our new hotel brand. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. Please know that your feedback is important to us, to help guide decisions that are made to improve our hotel. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know. I look forward to seeing you again soon. With Tru Spirit,

5
Family

Excellent experience. Will always book there, No Issues what so ever.

By on Oct 5, 2020

Review comment responded on Oct 6, 2020

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit,

5
Everyone

By on Sep 30, 2020

Review comment responded on Oct 3, 2020

Sep 24, 2020 by AGM Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

5
Everyone

By on Jul 21, 2020

Review comment responded on Jul 23, 2020

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

5
Partner Couples Business Business

The Rooms Were Very Nice I Really Really Really Like It

By , from AtlantA on Jun 22, 2020

Tru By Hilton Jacksonville St Johns Town Center

4640 Tropea Way, Jacksonville, FL 32246
url importing http://sso-opn.orbitz.com/Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews
There was an error importing /Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews

Frequently asked questions