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Recent guest reviews

Good Hotel

Valet was good but cost $25 a day extra. staffs was professional and friendly. I enjoyed this hotel with my family, room was clean. You have to request for trash removal and clean towels

One of the staff came in my room warmed up their food ate in my room left their food all over the table and by the TV left a mess while I was gone to work came back to a mess in my bed turned down

Everything was very good but the poor and espensive breakfast..

Better experience and quality than I anticipated, only issue they were extremely understaffed and overwhelmed by the volume of guest in town for the football game that weekend. But that’s understandable in today’s climate with Covid19. Would definitely stay again!!

Property was good and will recommend to other people.

Everything was very good

Staff was very friendly. Building is old. Elevators were scary to ride because they have a mind of their own. Push 1 to go down went up a floor door does not open. Hit one again go up a floor. Door does not open. Does this till we reached the top. Hit 1 finally went down to the first floor. Parking is terrible. They say they have a parking area in front and to the side. Yes they do but it says $14 only problem you can't come and go for that. One ticket can't be used to come and go. Then it says monthly only parking on the side parking lot. Pay for valet if you are coming and going. Won't stay down town again.

Staff are very friendly.

The food & service at J-Bar was great!

Decent room, but thin walls.

First time saying with Omni and won’t be doing it again!

Cons: No fan in the bathroom. My key worked twice in 3 days to make the elevator work. Would've taken the stairs but there are none. Pros: Spouse loved how quiet it was. 24hr. snack shop. Onsite dining option. Walking distance to the Jags stadium and so much night life. Free monorail is behind the hotel. Costs more than other rooms in the area but worth the convenience. Can't wait to stay there again.

Front desk wouldn’t keep my cc info on file. Long lines to talk to someone

Water St Jacksonville FL

Hotel highlights

  • Walking distance to Florida Theatre
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Jacksonville, Jacksonville River City Downtown Hotel is adjacent to Times-Union Center for the Performing Arts and within a 10-minute walk of other popular attractions like Florida Theatre. This 3.5-star hotel has 354 guestrooms and offers an outdoor pool, a 24-hour gym, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 354 accommodations feature sitting areas. Guests can expect to find WiFi and 42-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Coffee makers, safes, and ironing boards are other standard amenities.


Property features

Guests of Jacksonville River City Downtown Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 25 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Premier Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Double Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Jacksonville River City Downtown Hotel

Everyone (35) Couples (12) Family (25)
5
Family

Good Hotel

By on Oct 27, 2021

Review comment responded on Oct 28, 2021

Thank you for taking the time to give us your feed back. We are always excited to hear when a guest enjoys their stay. Sincerely, Tyler Ross Assistant Front Office Manager

4
Family with small children

Valet was good but cost $25 a day extra. staffs was professional and friendly. I enjoyed this hotel with my family, room was clean. You have to request for trash removal and clean towels

By , from Baltimore on Oct 19, 2021

Review comment responded on Oct 21, 2021

Dear Kwame, We can't thank you enough for staying at Jacksonville River City Downtown Hotel, as well as for your wonderful review. Our team works very hard to make sure every guest has the best time possible, so it's always nice to hear how much our guests enjoy our efforts. We look forward to hosting you and your family again when you return to the area! Sincerely, Michael Islava General Manager

1
Business Business

One of the staff came in my room warmed up their food ate in my room left their food all over the table and by the TV left a mess while I was gone to work came back to a mess in my bed turned down

By on Sep 29, 2021

Review comment responded on Sep 30, 2021

Dear Cheryl, The issues you raise are important to us. Please accept our apologies for any concerns about the behavior of our staff. Our team is trained to respect our guests' belongings, and we'll look into your comments further. If you're in the area again, we'd be grateful for another chance to impress you. Sincerely, Michael Islava General Manager

5
Family

Everything was very good but the poor and espensive breakfast..

By , from Hollywood on Sep 20, 2021

Review comment responded on Sep 21, 2021

Dear Juan, Although we're sorry our breakfast wasn't to your liking, we're delighted you found your overall stay at Jacksonville River City Downtown Hotel nothing short of excellent! We can't wait to welcome you back next time you're in Jacksonville, so until then! Sincerely, Michael Islava General Manager

5
Everyone

Better experience and quality than I anticipated, only issue they were extremely understaffed and overwhelmed by the volume of guest in town for the football game that weekend. But that’s understandable in today’s climate with Covid19. Would definitely stay again!!

By on Sep 14, 2021

Review comment responded on Sep 16, 2021

Dear Darrin, It was a pleasure to welcome you to Jacksonville River City Downtown Hotel! We trust you had a fantastic visit to the area and a cozy stay. However, even in peak times, our goal is to provide exceptional hospitality. We apologize if there was any lapse in service, and we'll discuss this internally. Our team hopes you had a wonderful trip; come back to see us again! Sincerely, Michael Islava, General Manager

5
Family

Property was good and will recommend to other people.

By on Aug 23, 2021

4
Family

Everything was very good

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Thank you for staying at Omni Jacksonville Hotel. We love hearing that you had a great time with us and hope to welcome you back again soon! Sincerely, Vinnie Bucci, General Manager

2
Family

Staff was very friendly. Building is old. Elevators were scary to ride because they have a mind of their own. Push 1 to go down went up a floor door does not open. Hit one again go up a floor. Door does not open. Does this till we reached the top. Hit 1 finally went down to the first floor. Parking is terrible. They say they have a parking area in front and to the side. Yes they do but it says $14 only problem you can't come and go for that. One ticket can't be used to come and go. Then it says monthly only parking on the side parking lot. Pay for valet if you are coming and going. Won't stay down town again.

By on Aug 9, 2021

Review comment responded on Aug 11, 2021

Thank you for your feedback concerning our hotel. It's good to hear that you found our staff friendly and helpful. We are sorry our accommodations did not meet your expectations. Guest comments are important to us, and we will use yours as we continually work to improve our guest services and facility. Given an opportunity, our team would love to provide you with the stay you expected. Sincerely, Vinnie Bucci, General Manager

3
Everyone

Staff are very friendly.

By on Aug 8, 2021

Review comment responded on Aug 10, 2021

Guest satisfaction is important to us, so we're happy to hear our friendly staff made you feel welcome. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon. Sincerely, Vinnie Bucci, General Manager

4
Everyone

The food & service at J-Bar was great!

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

We are so pleased to hear you enjoyed our delicious food and friendly service. Please come back and visit us again soon! Sincerely, Vinnie Bucci, General Manager

Jacksonville River City Downtown Hotel

245 Water St, Jacksonville, FL 32202
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