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Recent guest reviews

Love everything but the price

This hotel is not in the greatest area and right next to the train tracks. The AC units are old and the fan blows on and off all night. Plumbing, flushing and sinks from other rooms can be heard in your room making sleeping very difficult. Will not stay here again.

Very clean

I have stayed here before. Always clean, quiet and nice staff. Very near MD Anderson and restaurants.

Nice propoerty, friendly staff, great location. Rooms were clean and comfortable. You’ll pay an additional $10/day to park, but overall a nice place to stay in Jax, which is hard to come by!

Enjoyed a quiet stay. Room blocked out a lot of noise. Walking down hall we could hear a very loud neighbor, but once we got into out room - peaceful and quiet!

Really great checkin and checkout. The room smelled and looked clean. I felt safe and secure, plus very convenient to MD Anderson Downtown Jax.

Every employee was exceptionally friendly and helpful.

The front desk staff was exceptionally friendly, welcoming, and helpful.

Friendly, Quick response to replace a malfunctioning tv

The hotel was clean and updated but there was a lot of suspicious activity going on around the hotel. There were some people sleeping outside of some of the nearby businesses.Going into it we we didn't know the area well and would have chosen elsewhere if we had known better. There was an incident as we were checking in which a woman said that a strange man was in her room. As we were walking to our room he was being escorting out of the building. The whole situation left us feeling uneasy.

Great hotel definitely be staying again. Me and my family of 6 love it

Friendly staff, near to everything, nice breakfast

Kings Avenue Jacksonville FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in San Marco, Hilton Garden Inn Jacksonville Downtown Southbank is a leisurely stroll from sights such as Jacksonville Historical Center and Theatre Jacksonville. This 123-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 123 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.


Property features

Guests staying at Hilton Garden Inn Jacksonville Downtown Southbank enjoy an outdoor pool, a gym, and a spa tub. If you drive, self parking is USD 15.00 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room

2 Queen Beds | Sleeps 6

Suite, 1 King Bed

1 King Bed | Sleeps 4

Room, Accessible

1 King Bed | Sleeps 2

Room

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Jacksonville Downtown Southbank

Everyone (14) Couples (10) Business (4) Family (7) Friends (3)
5
Family

Love everything but the price

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Thank you for staying with us and makes us thrilled that you loved your stay! Please come back to see us, there are seasons that the market may be lower.

3
Family

This hotel is not in the greatest area and right next to the train tracks. The AC units are old and the fan blows on and off all night. Plumbing, flushing and sinks from other rooms can be heard in your room making sleeping very difficult. Will not stay here again.

By on Jul 14, 2021

Review comment responded on Jul 19, 2021

I am sorry to see that you were not able to get a restful night, we normally don't have this complaint, but we can try to accommodate you to a more quiet room in the future if you give us another opportunity.

5
Everyone

Very clean

By on Jun 3, 2021

Review comment responded on Jun 8, 2021

Love to hear that you found our hotel clean! thank you.

5
Family Business Business

I have stayed here before. Always clean, quiet and nice staff. Very near MD Anderson and restaurants.

By , from Georgia on Jan 11, 2021

5
Everyone

By on Nov 28, 2020

4
Family

Nice propoerty, friendly staff, great location. Rooms were clean and comfortable. You’ll pay an additional $10/day to park, but overall a nice place to stay in Jax, which is hard to come by!

By on Oct 19, 2020

5
Family Business Business

Enjoyed a quiet stay. Room blocked out a lot of noise. Walking down hall we could hear a very loud neighbor, but once we got into out room - peaceful and quiet!

By , from Georgia on Sep 1, 2020

5
Family Business Business

Really great checkin and checkout. The room smelled and looked clean. I felt safe and secure, plus very convenient to MD Anderson Downtown Jax.

By , from Georgia on Aug 28, 2020

1
Everyone

By on Jun 23, 2020

5
Business Business

Every employee was exceptionally friendly and helpful.

By on Feb 2, 2020

Hilton Garden Inn Jacksonville Downtown Southbank

1201 Kings Avenue, Jacksonville, FL 32207
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