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Recent guest reviews

Excellent location

I had a room without hot water that the handle did a complete 360 when you touched it. I called downstairs to the front desk and was told it was booked to capacity and the hot water had to disburse throughout the building. After two cold showers and all day long we finally received another room with hot water. When we were checking out I proceed to tell the front desk attendant and the only response I got from her was well if it was before 7am maintenance isn’t in yet without once anyone apologizing for having a room without a working shower or answering why I didn’t receive a new room when I called before the first cold shower. The staff everywhere else were wondering and amazing!

Very outdated

Location

spent over $200 on a room for 1 day. front desk was unprofessional, didn’t get the room i requested and they had no interest in my concerns. breakfast was expensive. room have no fridge and microwave, parking cost money and housekeeping went in my room while i was downstairs have breakfast and my apple airpods went missing

Definitely not worth the price

cell phone charging hub on the nite stand did NOT work; bug the tub; broken towel hook in the bathroom

Very disappointing spent $180 for the night and tried to take a shower. It was walk-in shower poorly designed. Flooded the bathroom and the drain was blocked up. Mold growing in grout. When asked at the service desk for a new room they gave me extra towels. Took a video and emailed to the General Manager and even followed up with an email still no response. Overall disappointing definitely wouldn’t stay there again even if it was free.

I love that your close to the Riverwalk. The bad was the hot water in the room

It was clean a little noisy on my floor Saturday night they could have done better to control that I had to ask desk twice for security but otherwise River walk is beautiful and Ruth Chris is located in hotel ...yummy

Very strong and weird smell coming in from the parking garage and no micro fridge are my only complaints.

Great hotel. Very clean however not much to do around the property. No restaurants around beside restaurant across the street that I would not recommend. Staff was great

It was okay. Because of covid the dining area was closed so we didnt get to experience that which is understandable. The lobby area was nuce and well kept, however the suite we had was a little rundown and do for an updrage

Riverplace Boulevard Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown Jacksonville within a 5-minute walk of Museum of Science and History, DoubleTree by Hilton Hotel Jacksonville Riverfront is within a mile (2 km) of other popular attractions like Jacksonville Museum of Modern Art. This 293-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: St. Johns Provision Co. specializes in American cuisine, and serves breakfast; dinner, or Ruth's Chris offers relaxing pool views. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

DoubleTree by Hilton Hotel Jacksonville Riverfront's 293 rooms provide balconies, MP3 docks, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available. Housekeeping is available once per stay.


Property features

Built in 2015, the brand new DoubleTree by Hilton Hotel Jacksonville Riverfront offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 6

Studio, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, River View

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Riverfront

Everyone (22) Couples (10) Family (13)
5
Family with small children

Excellent location

By on Oct 19, 2021

2
Partner Couples

I had a room without hot water that the handle did a complete 360 when you touched it. I called downstairs to the front desk and was told it was booked to capacity and the hot water had to disburse throughout the building. After two cold showers and all day long we finally received another room with hot water. When we were checking out I proceed to tell the front desk attendant and the only response I got from her was well if it was before 7am maintenance isn’t in yet without once anyone apologizing for having a room without a working shower or answering why I didn’t receive a new room when I called before the first cold shower. The staff everywhere else were wondering and amazing!

By on Sep 21, 2021

Review comment responded on Sep 22, 2021

We appreciate your feedback!

3
Family

Very outdated

By on Jul 8, 2021

Review comment responded on Aug 24, 2021

We appreciate your feedback!

4
Partner Couples Business Business

Location

By on Jun 30, 2021

Review comment responded on Aug 24, 2021

We truly appreciate your feedback.

5
Everyone

By on Jun 29, 2021

5
Everyone

By on May 10, 2021

5
Everyone

By on May 1, 2021

2
Family Partner Couples Friends

spent over $200 on a room for 1 day. front desk was unprofessional, didn’t get the room i requested and they had no interest in my concerns. breakfast was expensive. room have no fridge and microwave, parking cost money and housekeeping went in my room while i was downstairs have breakfast and my apple airpods went missing

By on Apr 23, 2021

3
Family

Definitely not worth the price

By on Apr 7, 2021

Review comment responded on Jun 3, 2021

We appreciate you taking the time to provide us feedback.

2
Family

cell phone charging hub on the nite stand did NOT work; bug the tub; broken towel hook in the bathroom

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Thank you very much for staying with us. We apologize for the issues you experienced with your room, especially the bathroom. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope you will revisit on your next trip to Jacksonville. Shawn D. Frisbee, General Manager

DoubleTree by Hilton Hotel Jacksonville Riverfront

1201 Riverplace Boulevard, Jacksonville, FL 32207
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