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Recent guest reviews

Muy bien atendido

Perfect for vacation

The room we got was so stinky, and the lamps where dirty with bed bug residue.

Great customer service and plenty of activities provided.

The hotel had vulture timeshare sales people that were extremely pushy and wouldn’t allow one to walk from room to pool. Additionally, infinity pool was under construction our entire stay

Have been in this hotel several times. It is the best hotel I have stayed in over my live cycle of 74 years all over the planet. Workers (hotel personal) stays there for a long time which is a sign of good management and ownership. Easy accessible from Los Angeles LAX and holiday packages using Alaska Airlines are a very good deal.

Beautiful hotel service personal excellent Location not good no beach not good. Good food.

Great time would go back. Staff was great and the food was good.

Great hotel, the staff is very attentive and extremely nice. Julio the server in the buffet was amazing and made this a great experience. Hotel was always clean, would highly recommend staying here.

We love the Grand Azul. This was our fourth visit and it was fantastic!

The hotel is very nice. All of the rooms face the ocean and are spacious and clean. The four restaurants do a good job and are a very nice way to get away from the buffet dining and steam tables. The food at the buffet is of very good quality and selection. The pools are very nice and the service from the staff is excellent in every way. We do have some suggestion though. It would be nice if we didn't have to get up at 4:30 to 5:00 am to put towels on chairs near the pool so we can have chairs. We suggest putting post it notes on the empty chairs and if no one has returned in 30 minutes, remove the belongings to a common area. The is what some hotels and cruise lines do and it works well. Also, it would be nice if more rooms had king beds. Our recent stay was the second in two years. Last year, we had to wait for a few hours after check in time to get a room with a king bed. This year we had to wait two days to get a king bed. Lastly, why are there very few clocks in the hotel? There are none in the rooms, none in the lobby, and none in the restaurants or buffet area. We did appreciate the clocks at the pool bars. Not everyone enjoys wearing a watch while being in the sun or frequently digging in a bag to find a phone or watch to look at. The Azul is a great place. In spite of the lack of clocks and king beds, and getting up early to get a pool chair, we did go back. What they have is great, what they could be is wonderful.

It was a wonderful vacation . Food was great . Mexican restaurant was fantastic. Staff was great.

The Hotel has one of the nicest views from the room I have ever had, all the rooms have wonderful views..... the staff were amazing and the sunsets breath taking. Three great pools to choose from (I would have preferred the the infinite pool be for Adults only) and would be nice to have lobby bar adults only after a specific hour.... but beyond that the Spa was great "you really need to try it at least once...... next time two weeks instead of one.....

Paseo Punta Ixtapa, Lote 2 Ixtapa GRO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a 5-minute walk of Playa Azul Grand, Azul Ixtapa Grand All Inclusive Suites & Spa is within a 15-minute stroll of Cocodrilario. This 323-room, 4-star property has 3 outdoor pools along with indoor private spa tubs and 4 restaurants. Centrally located in Ixtapa, the property is connected to the convention center, and a short walk from Cuachalalate Beach and Linda Beach.


Dining

Relish the Mexican cuisine at Flor de Agave, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 323 air-conditioned rooms provide indoor private spa tubs, balconies or patios, and minibars. Guests can expect WiFi and 37-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Azul Ixtapa Grand All Inclusive Suites & Spa have access to a full-service spa, 3 outdoor pools, and a gym. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include outdoor tennis courts, free WiFi in public areas, and a conference center.

Room options

Luxury Suite

2 Double Beds | 1 King Bed | Sleeps 4

Master Suite One Bedroom 1 pax

1 King Bed | Sleeps 1

Luxury Suite 1 pax

1 King Bed | Sleeps 1

Master Suite One Bedroom

2 Double Beds | 1 King Bed | Sleeps 2

Guest reviews for Azul Ixtapa Grand All Inclusive Suites & Spa

Everyone (25) Business (1) Couples (16) Family (11) Other (5)
5
Family

Muy bien atendido

By on Sep 11, 2021

Review comment responded on Sep 13, 2021

Buenas tardes; Muchas gracias por su visita y tiempo que dedicó en compartirnos su comentario y valoración, será un placer poder atenderles nuevamente en esta su casa, reciban un cordial saludo.

5
Family with small children

Perfect for vacation

By on Jun 20, 2021

Review comment responded on Jun 25, 2021

Good afternoon, Dear Customer; Thank you very much for your visit and for taking your time to give us your comment, we are happy to know that you enjoyed your stay, we hope you will visit us soon in this home, it will be a pleasure to serve you, receive a cordial greeting.

5
Everyone

By on Feb 10, 2021

Review comment responded on Feb 20, 2021

Buenas tardes; muchas gracias por su visita y valoración, esperamos poder contar con su preferencia nuevamente en esta su casa, será un placer atenderle, reciba un cordial saludo.

2
Family

The room we got was so stinky, and the lamps where dirty with bed bug residue.

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Good morning Dear Customer, thank you very much for taking your time to provide us with your comments through this medium, we will share it with the responsible area for your review and monitoring, in advance thank you very much, we are at your service, best regards. Atte: - The General Directorate.

5
Everyone

By on Dec 2, 2019

Review comment responded on Dec 6, 2019

Buenos días Estimad@ Cliente; muchas gracias por su valoración, los esperamos nuevamente en esta su casa, reciban un cordial saludo. Atte:- La Dirección General.

5
Everyone

By on Aug 10, 2019

Review comment responded on Aug 14, 2019

Buenos días estimado cliente,muchas gracias por su valoración, reciba un cordial saludo no sin antes invitarle nuevamente a esta su casa.

5
Everyone

By on Jun 16, 2019

Review comment responded on Jun 19, 2019

Apreciable cliente: Muchas gracias por su valoración, regrese pronto a esta su casa. Quedamos a sus órdenes. Atte.- La Direcceción General

5
Family Family

Great customer service and plenty of activities provided.

By on Jun 15, 2019

Review comment responded on Jun 17, 2019

Dear guest: Thank you for your comments Best regards

5
Everyone

By on Jun 10, 2019

Review comment responded on Jun 12, 2019

Apreciable cliente: Gracias por su valoración, reciba cordiales saludos

3
Family

The hotel had vulture timeshare sales people that were extremely pushy and wouldn’t allow one to walk from room to pool. Additionally, infinity pool was under construction our entire stay

By on Jun 8, 2019

Review comment responded on Jun 10, 2019

Dear client: Thank you for having taken your to provide us with your comments about the service during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate

Azul Ixtapa Grand All Inclusive Suites & Spa

Paseo Punta Ixtapa, Lote 2, Ixtapa, GRO 40880
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