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Recent guest reviews

It is clean and niice , customers service it is horrible

Property was fine, the only complaint was that the walls seemed thin as we could hear the neighbor's tv all night long.

We are from about 2 hours away from Indy. Our daughter had several appointments between 2 days at Riley Children’s. We chose to stay here. Our stay was very good. The staff were very friendly and caring. It was clean. They were taking extra precautions because of the COVID 19 stuff going on. The breakfast bar and eating area were constantly being wiped down. The kids loved being able to go swimming. My daughter had her service dog and they were great about him being there. We would definitely recommend staying here to our friends and family.

There was a bedbug in my bed room 303. When I went downstairs to the front desk I was told there was no manager available on weekends and no apology given. I was given another room at 1am. Very poor customer service

Very clean and friendly staff. Close to IU Health.

The staff at check in and the cleaning crew were very warm and friendly. The eating area was also very clean.

Tara was very kind when we checked in and I purchased a snack Monday night. Everything was clean. The food selection at breakfast was great. It was close to Riley's where we were working. The only negative was the weight machine was awkward to figure out.

We had a lot of issues with the door lock not working properly.

Nice and friendly staff. Good breakfast choices and often replenished. Better design of the food area would avoid crowding and causing a bottleneck situation. We would stay again if we were back in Indianapolis.

Hotel staff was very freindly. Breakfast was good.

Very good value. Close to downtown hospitals. The room and property in general, exceeded my expectations.

Nice hotel and friendly staff. They have a free breakfast and a pool. The room was clean and comfortable.

This was our third time at Sleep Inn. We love it! The staff is welcoming and nice. The breakfast always offers a decent assortment of good food. We will definitely keep staying here when we come to Indy!

Not the greatest. Shower smelled like urine, and the second and third day the whole first floor smelled like raw sewage. Pool was tiny. Beds and pillows were comfortable. AC unit had to run constantly and never got the room below 72 even though I had it set on 63. Hotel staff were eating the free breakfast and if asked a question on where to get a cup or utinsels, answered “I don’t know”

Hotel was conveniently located where you can drive to the downtown area. Breakfast was as expected, fair and the rooms were nice and clean Definitely a hotel to stay in for the price.

Nice hotel with great staff, The hotel was clean and the rooms were modern. Check in was easy, manager was great, "Carrie". The only improvement would be the morning breakfast.

Everything was perfect until my second night stay and was confronted by a cockroach on the bathroom counter. Fortunately I was able to kill it and show the staff. I stayed five nights and that was my only encounter. The staff was very accommodating as far as offering me a different room or refunding my money. If it was not for the cockroach I would have gave the facility 5 stars.

Check-in was very fast and easy. Clerk gave us a choice of what floor we wanted to be on. Room was clean and comfortable. Breakfast was excellent with plenty of choices of coffee and juices; plenty of choices of hot/cold food. Attendant was constantly checking and re-supplying. Hotel was near a main street with less than 2 miles to attractions to downtown. Free parking. With the price of room and all the extras, a very good deal. If ever back in Indy, would definitely stay here again.

W 16th St Indianapolis IN

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Business center

Sleep Inn & Suites and Conference Center Downtown is located within a mile (2 km) of IU Health University Hospital and Riley Hospital for Children. This 91-room hotel welcomes guests with in-room amenities like refrigerators, microwaves, and coffee makers.


Dining

Free full breakfast is included with your stay and awaits you each morning.


Rooms

Sleep Inn & Suites and Conference Center Downtown's 91 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 40-inch plasma TVs come with cable channels, and guests can stay connected with WiFi and free wired Internet. Free local calls, hair dryers, and safes are other standard amenities.


Property features

Guests of Sleep Inn & Suites and Conference Center Downtown enjoy access to free WiFi in public areas, conference space, and a business center. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Sleep Inn & Suites and Conference Center Downtown

Everyone (15) Couples (4) Family (6)
1
Partner Couples

It is clean and niice , customers service it is horrible

By on Aug 31, 2021

Review comment responded on Aug 31, 2021

Thank you for your review. Kind Regards, Jeff Lewis, General Manager

3
Business Business

Property was fine, the only complaint was that the walls seemed thin as we could hear the neighbor's tv all night long.

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

Thank you for your review. Kind Regards, Jeff Lewis, General Manager

4
Everyone

By on Jun 11, 2020

Review comment responded on Jun 11, 2020

Thank you for your review. We hope to see you again soon. Kind Regards, Jeff Lewis, General Manager

5
Family

We are from about 2 hours away from Indy. Our daughter had several appointments between 2 days at Riley Children’s. We chose to stay here. Our stay was very good. The staff were very friendly and caring. It was clean. They were taking extra precautions because of the COVID 19 stuff going on. The breakfast bar and eating area were constantly being wiped down. The kids loved being able to go swimming. My daughter had her service dog and they were great about him being there. We would definitely recommend staying here to our friends and family.

By , from Madison, IN on Mar 18, 2020

Review comment responded on Mar 18, 2020

Dear Danelle, Thank you so much for the 5 rating and awesome review. We hope to see you again on your next trip to our area, hopefully under better circumstances. Best Regards, Jeff Lewis, General Manager

1
Family Family

There was a bedbug in my bed room 303. When I went downstairs to the front desk I was told there was no manager available on weekends and no apology given. I was given another room at 1am. Very poor customer service

By , from Peoria IL on Mar 9, 2020

Review comment responded on Mar 10, 2020

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We had our pest control company out to check the room for bed bugs and they did not find any. There may have been a bug in you room, but it was not a bed bug. Your satisfaction is important to us and we appreciate the feedback you provided. Sincerely, Jeff Lewis, General Manager

5
Family

Very clean and friendly staff. Close to IU Health.

By on Feb 11, 2020

Review comment responded on Feb 11, 2020

Thank you for the great feedback and 5 rating! We hope to see you again on your next trip to our area. Kind Regards, Jeff Lewis, General Manager

5
Partner Couples

The staff at check in and the cleaning crew were very warm and friendly. The eating area was also very clean.

By on Feb 11, 2020

Review comment responded on Feb 11, 2020

Thank you for the 5 rating. We hope to see you again soon. Best Regards, Jeff Lewis, General Manager

5
Business Business

Tara was very kind when we checked in and I purchased a snack Monday night. Everything was clean. The food selection at breakfast was great. It was close to Riley's where we were working. The only negative was the weight machine was awkward to figure out.

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Thank you so much for the 5 rating and great review! We hope to see you again on your next trip to our area. Best Regards, Jeff Lewis, General Manager

4
Everyone

By on Aug 21, 2019

Review comment responded on Aug 21, 2019

Thank you for taking the time to write a review. We hope to see you again soon. Kind Regards, Jeff Lewis, General Manager

3
Partner Couples

We had a lot of issues with the door lock not working properly.

By on Aug 4, 2019

Review comment responded on Aug 5, 2019

Dear Shawn, Thank you for your review. We hope to see you again soon. Kind Regards, Jeff Lewis, General Manager

Sleep Inn & Suites and Conference Center Downtown

1244 W 16th St, Indianapolis, IN 46202
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