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Recent guest reviews

I liked the shopping and restaurants within walking distance

I really the convenience. Shopping and places to eat are a short walk away.

The staff was very professional.

The friendlyness of the staff

Huge hotel that serves a good amount of people . Very nice hotel but because it's so big & busy some of the things need to be updated or fixed

Loved the room. The staff checking us in was rude.

Very nice, clean hotel. Walls were very thin- could hear pretty much everything from next door and the room above us. The floor I was on did not have an operational ice machine so that was a bit of an annoyance. The pool was closed- not sure if that was because of COVID, or what, but some notice of that would have been nice beforehand. My kids were pretty disappointed.

It was horrible, there were no amenities at all it was a rip off. When I went to talk to the guy at the front to just get my trash taken out and fresh towels he said well your only here for two days he was very unprofessional. He then proceeded to tell me that it was normally a couple hundred dollar hotel and that I was getting a great deal. I did research other hotels had amenities, they were just restricted on how many people were allowed to use them at a time. People running around no shoes no mask, it looked nice on the website but it's not. Paid 8 dollars for a coffee that was horrible, couldn't even her my bottle of wine opened but yet they sell wine downstairs.

The bathroom showers were my favorites, but I didn’t like the parking very much. It was very inconvenient and required a lot of walking with only a limited use of entrance. Cold wet walks to the car made coming and going annoying.

The pool and hot tub was closed...it didnt say thAt when I booked it. Everything else was great.

Location is convenient to restaurants, shopping and 465

The place was poorly cleaned. Hope you like the color brown, because the place is floor to ceiling shades of brown. Just because the place has a bar and restaurant does not make it 4 star, this place is a 3 star with a bar. Oh, and our room had a smell, like someone smoked in it and they tried to cover up.

Parking was not good. I had to park in the back of the hotel.

Keystone Crossing Indianapolis IN

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located within a 5-minute walk of Fashion Mall at Keystone, Sheraton Indianapolis Hotel at Keystone Crossing is within a few miles (5 km) of Fastimes Indoor Karting. This 395-room, 4-star hotel has a fitness center along with a 24-hour business center and a conference center. Located centrally in Indianapolis, it's connected to a shopping center and also close to Castleton Square and Waterpark at Monon Community Center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Sheraton Indianapolis Hotel at Keystone Crossing's 395 air-conditioned rooms provide refrigerators, coffee makers, and safes. Guests can expect to find WiFi and 37-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include phones, ironing boards, and desks. Housekeeping is available once per stay.


Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests have access to a fitness center, free WiFi in public areas, and a conference center. Valet parking is available for USD 19 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (39) Couples (10) Family (27)
4
Family

I liked the shopping and restaurants within walking distance

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Thank you for taking the time to share this lovely review! We're so glad to know you had such an enjoyable experience with us at Sheraton Indianapolis Hotel at Keystone Crossing. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you! Have a wonderful day!

5
Everyone

I really the convenience. Shopping and places to eat are a short walk away.

By on Jun 5, 2021

Review comment responded on Jun 6, 2021

Thank you for the fantastic review! We're delighted your time at Sheraton Indianapolis Hotel at Keystone Crossing was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!

2
Everyone

The staff was very professional.

By on May 28, 2021

Review comment responded on Jun 3, 2021

Thanks for the splendid review! It's fantastic you had such an excellent experience at Sheraton Indianapolis Hotel at Keystone Crossing and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

4
Everyone

By on May 1, 2021

Review comment responded on Jun 3, 2021

Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sheraton Indianapolis Hotel at Keystone Crossing. We'd like to share an even better experience with you soon. Have a lovely day!

5
Partner Couples

The friendlyness of the staff

By on Apr 8, 2021

3
Everyone

By on Apr 7, 2021

4
Family

Huge hotel that serves a good amount of people . Very nice hotel but because it's so big & busy some of the things need to be updated or fixed

By on Apr 5, 2021

Review comment responded on Jun 2, 2021

We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you back again at Sheraton Indianapolis Hotel at Keystone Crossing soon. We want to share an even more fantastic experience with you next time. Have a great day!

3
Family

Loved the room. The staff checking us in was rude.

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

4
Family with small children

Very nice, clean hotel. Walls were very thin- could hear pretty much everything from next door and the room above us. The floor I was on did not have an operational ice machine so that was a bit of an annoyance. The pool was closed- not sure if that was because of COVID, or what, but some notice of that would have been nice beforehand. My kids were pretty disappointed.

By on Mar 10, 2021

1
Partner Couples Family

It was horrible, there were no amenities at all it was a rip off. When I went to talk to the guy at the front to just get my trash taken out and fresh towels he said well your only here for two days he was very unprofessional. He then proceeded to tell me that it was normally a couple hundred dollar hotel and that I was getting a great deal. I did research other hotels had amenities, they were just restricted on how many people were allowed to use them at a time. People running around no shoes no mask, it looked nice on the website but it's not. Paid 8 dollars for a coffee that was horrible, couldn't even her my bottle of wine opened but yet they sell wine downstairs.

By on Feb 16, 2021

Review comment responded on Feb 21, 2021

We are sorry you had a bad experience at our property recently. Your feedback has been shared with our team so improvements can be made to ensure a better experience next time.

Sheraton Indianapolis Hotel at Keystone Crossing

8787 Keystone Crossing, Indianapolis, IN 46240
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