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Recent guest reviews

Walking distance to the downtown area. Staff at the front desk were very pleasant a

You get what you pay for...... not much. Good location to sports venues

When we arrived, we were informed that there were no king rooms available (like we booked) because two maids quit. The staff member was sleeping when we went to check out- we seriously woke her up when we walked up. The hallway smelled like weed. There was hair between the sheets. The cable went out on the TV every 5 minutes.

Location is great and staff are really nice. It’s really remote during Covid so I was a little so if you like peace and quit it’s a good location.

ORBITZ booked me there but the hotel weren't accepting guess from day one I tried to contact Orbitz but no answer I held on the phone for hours

This place stinks...literally. They were painting half the rooms and the main areas are not well ventilated. Don't be fooled by the facade; this is an OLD building, a turd they are trying to polish. Unsuccessfully. No washcloths provided in the bathroom. Parking is NOT included and you will pay another $20 a day for parking privileges, and it is valet only (you can't just walk and get into your car. The elevator is original to the building, and doesn't even look up to code. Maybe 2.5' deep and maybe 4' wide. Barely enough room for a single slender person and their luggage. Front desk staff all have different information. The night staff accurately told me that I could get a cab to and from the convention center for $5 a trip if I had them make the call. It worked fine. But the next morning, I called the hotel to ask them to call the cab for me and the front desk clerk was condescending and snooty and informed me that they had no such arrangement with any cab company. He was a real d*ck, this guy. Note that this hotel is adjacent to the downtown heliport. Noise! But, more important than this hotel review, why would you go to Indianapolis in the first place? I paid $51 for three hours of parking at 6:00 p.m. on a Thursday night. $51. Indianapolis is a city that thinks it is Manhattan, evidently. I live in a much larger city, and the most you pay for parking in a day is $24. If you go to this city, beware that they will gouge you at every opportunity. Never again.

Great location; noisy due to construction/renovation

I didn’t like anything about this property. I thought I was staying at a motel by the looks of it. Disgusting.

This facility needs to be upgraded. The area is right downtown and the area looks great, however the interior is outdated and not very clean.

The property is very convenient for what we were doing in Downtown Indy. Layout and size of rooms are old/outdated.

Property is in obvious need of remodeling...and it seemed to be somewhat in the process of it. Would have been helpful to know beforehand.

This hotel is just what I could call as "OK". Not the cleanest, had some mechanical issues, tub was stained, carpet had a lot of stains and a "sticky" spot by the sink, elevator is just big enough for two people or one with luggage. The parking is HORRIBLE. I booked the room through Orbitz and did not know that there would be a $30 REQUIRED valet parking fee. The facility is not absolutely terrible, but would recommend other hotels in the area if you have the option. My biggest problem with hotels are hidden fees that are not shown.

The cleanliness of the rooms was lacking. The outlets in the room had no cover. My sheets had a stain on them so I promptly took them to the front desk, where they accused me of making the stain. Then the mini frig in the room wasn't working, so I requested if I could get a room with a working one, or have mine swapped out and they refused to do either. Then, the desk attendant told me my credit card for incidentals was declined when I checked in after he tried twice. I tried a second card and had no problem. Come to find out, the first card did work and I had two charges of $50 on there in addition to the $50 charge on my second card. When I informed the staff, they checked, and sure enough my card had went through with them, but they told me they can't refund it once it has been run through, which I knew wasn't true. The attendant said I needed to call my bank because only my bank could reverse them. Now I'm battling my bank and the hotel to get my triple deposit back. Terrible experience all around.

East Washington Street Indianapolis IN

Hotel highlights

  • Walking distance to Bankers Life Fieldhouse and Indiana Convention Center
  • Free continental breakfast
  • Free in-room WiFi
  • Free parking

Located in Downtown Indianapolis, Best Western Plus Indianapolis Downtown is a leisurely stroll from popular sights such as Bankers Life Fieldhouse and Indiana Convention Center. This 97-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

The 97 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

At Best Western Plus Indianapolis Downtown, guests have access to a gym, WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations.

Room options

Suite, 1 King Bed, City View, Corner (City View)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 3

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Double Beds | Sleeps 4

Guest reviews for Best Western Plus Indianapolis Downtown

Everyone (26) Business (2) Couples (2) Family (8)
5
Everyone

Walking distance to the downtown area. Staff at the front desk were very pleasant a

By on Mar 15, 2021

3
Family

You get what you pay for...... not much. Good location to sports venues

By on Mar 15, 2021

2
Partner Couples Family

When we arrived, we were informed that there were no king rooms available (like we booked) because two maids quit. The staff member was sleeping when we went to check out- we seriously woke her up when we walked up. The hallway smelled like weed. There was hair between the sheets. The cable went out on the TV every 5 minutes.

By on Feb 22, 2021

3
Business Business

Location is great and staff are really nice. It’s really remote during Covid so I was a little so if you like peace and quit it’s a good location.

By on Feb 20, 2021

3
Business Business

ORBITZ booked me there but the hotel weren't accepting guess from day one I tried to contact Orbitz but no answer I held on the phone for hours

By on Oct 4, 2020

4
Everyone

By on Jan 5, 2020

Review comment responded on Feb 4, 2020

Dear Valued Guest, We thank you for choosing to stay with us at the La Quinta Inn & Suites Downtown Indianapolis.  We sincerely apologize for the inconveniences during your stay with us while we undergo renovations to help improve our guest experience. We will use you feedback to help us moving forward to improving guest experience. We again thank you for choosing to stay at the La Quinta Inn & Suites, as we hope you will return to show that this stay was an exception. Best Regards,Kevin O.Assistant General Manager

5
Everyone

By on Dec 22, 2019

Review comment responded on Feb 4, 2020

Dear Valued Guest, We thank you for choosing to stay with us at the La Quinta Inn & Suites Downtown Indianapolis.  We sincerely apologize for the inconveniences during your stay with us while we undergo renovations to help improve our guest experience. We will use you feedback to help us moving forward to improving guest experience. We again thank you for choosing to stay at the La Quinta Inn & Suites, as we hope you will return to show that this stay was an exception. Best Regards,Kevin O.Assistant General Manager

1
Everyone

This place stinks...literally. They were painting half the rooms and the main areas are not well ventilated. Don't be fooled by the facade; this is an OLD building, a turd they are trying to polish. Unsuccessfully. No washcloths provided in the bathroom. Parking is NOT included and you will pay another $20 a day for parking privileges, and it is valet only (you can't just walk and get into your car. The elevator is original to the building, and doesn't even look up to code. Maybe 2.5' deep and maybe 4' wide. Barely enough room for a single slender person and their luggage. Front desk staff all have different information. The night staff accurately told me that I could get a cab to and from the convention center for $5 a trip if I had them make the call. It worked fine. But the next morning, I called the hotel to ask them to call the cab for me and the front desk clerk was condescending and snooty and informed me that they had no such arrangement with any cab company. He was a real d*ck, this guy. Note that this hotel is adjacent to the downtown heliport. Noise! But, more important than this hotel review, why would you go to Indianapolis in the first place? I paid $51 for three hours of parking at 6:00 p.m. on a Thursday night. $51. Indianapolis is a city that thinks it is Manhattan, evidently. I live in a much larger city, and the most you pay for parking in a day is $24. If you go to this city, beware that they will gouge you at every opportunity. Never again.

By on Nov 16, 2019

4
Family

Great location; noisy due to construction/renovation

By on Nov 4, 2019

1
Everyone

By on Oct 29, 2019

Best Western Plus Indianapolis Downtown

401 East Washington Street, Indianapolis, IN 46204
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