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Recent guest reviews

The bathroom was dirty. My room door was broken and we had to wait 30min for the maintenance guy to show up to and then it took 20min for us to get in the room, and then wait for the maintenance guy to fix the door. This all happened at midnight and we were all super tired. We had to walk through vomit when we walked out our room. I now just noticed two separate credits were charges for my hotel stay. This was not one of my better experiences with a hotel stay.

This was my fourth hotel in a week. By far the most updated, comfortable and clean of the trip. until The 2nd night when I had a roach crawl on me in the middle of the night. Killed it, wrapped it in toilet paper and placed it in the trash. The next morning there was another roach in the bathroom. I checked the trash to make sure it was not the same one and indeed it wasn’t. I generally do not post reviews but I know from experience for every roach you see there is 100 you don’t.

Property is conveniently located near lots of shopping, restaurants and activities. Early check in was accommodated at no extra cost (which was appreciated after 12 hours of driving) and two small pets were permitted with an additional fee. Staff was friendly, the hotel was clean and followed COVID guidelines.

Staff was amazing. They were very helpful with the check in service.

The hotel was clean and comfortable.staff was also very nice.

I was robbed!! I will NEVER stay there again. This was my first time. I’m so disappointed. This was New Year’s Eve night. Pretty much New Year’s Day. Walking back to my room was greeted by security and he told me my door was open.. impossible!! If anyone stays at Hyatt you knw you can use the door stoppers to hold the door from outside, it’s used only for inside so housekeeping can’t come in, that was the first lie... I was told of all my personal possessions, which you could only know if you entered my room. So basically $200 cash was taken from my wallet and my iPhone charge and base.. Think this would be a safe place I guess NOT. I check out next day and went to the WESTIN which I always stay.. I regret staying at the HYATT. The GM was nice and apologetic, however the staff the night before seemed very suspicious and unprofessional base on the conversation and no one follow up with me. I have file a police report.. too much to type. But don’t stay there. It’s NOT a safe!!!!

This is a very new and clean hotel. I stayed here for 5 nights and the majority of the staff was amazing. Very friendly and helpful. I did have one person at the front desk who acted put out that she had to get up and help me when she was seated and was having a conversation with what appeared to be a friend, but I won't hold that against the staff as a whole. My biggest complaint about this is that there are certain times during the evening when it is was very loud! Both from sports cars outside that seemed to be cruising the mall and then sound seems to travel down the hallways at this hotel more than most that I stay in. That was mostly on my weekend nights and the weekday nights quieted down substantially.

The desk staff was friendly and helpful the room was beautiful and clean

I liked the location. Shopping and plenty of places for dining. Staff was pleasant no problems.

The location was perfect! I was able to go for my morning walk which help me stay healthy. Also the mall was with-in walking distance to do some shopping.

New property.. really clean and staff was eager to ensure I had a great stay...

Governors West NW Huntsville AL

Hotel highlights

  • Walking distance to Bridge Street Town Centre
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Bridge Street Town Centre is within a 5-minute walk of Hyatt Place Huntsville/Research Park while other popular sites like US Space and Rocket Center are within a few miles (5 km). This 3-star hotel has 131 guestrooms and offers a 24-hour gym, free self parking, and a 24-hour business center. It's connected to a shopping center in central Huntsville and also close to Huntsville Botanical Garden and University of Alabama-Huntsville.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 131 air-conditioned accommodations feature sitting areas. 49-inch flat-screen TVs offer entertainment. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

Hyatt Place Huntsville/Research Park features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.

Room options

Room, Multiple Beds (High Floor)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Huntsville/Research Park

Everyone (6) Couples (3) Family (4)
1
Family

The bathroom was dirty. My room door was broken and we had to wait 30min for the maintenance guy to show up to and then it took 20min for us to get in the room, and then wait for the maintenance guy to fix the door. This all happened at midnight and we were all super tired. We had to walk through vomit when we walked out our room. I now just noticed two separate credits were charges for my hotel stay. This was not one of my better experiences with a hotel stay.

By on Nov 13, 2021

Review comment responded on Nov 14, 2021

Karena, thank you for choosing our hotel and for taking the time to leave your comments. Please accept our apologies for the cleanliness and maintenance issues you encountered, and that your stay was disrupted. We will research and address the matters you raised as we are continually striving to ensure a flawless visit for every guest. Regarding any billing-related concerns, we encourage you to reach out to our front desk as they will be happy to explain the charges and assist you further. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Thank you so much for your feedback! Nicole Beck, Director of Sales

5
Everyone

By on Jul 6, 2021

Review comment responded on Jul 21, 2021

Thank you for your recent rating of our hotel. We will share your kind rating with the staff and look forward to seeing you again soon!

2
Friends Business Business

This was my fourth hotel in a week. By far the most updated, comfortable and clean of the trip. until The 2nd night when I had a roach crawl on me in the middle of the night. Killed it, wrapped it in toilet paper and placed it in the trash. The next morning there was another roach in the bathroom. I checked the trash to make sure it was not the same one and indeed it wasn’t. I generally do not post reviews but I know from experience for every roach you see there is 100 you don’t.

By on Jun 3, 2021

Review comment responded on Jun 9, 2021

Thank you for your review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4
Partner Couples

Property is conveniently located near lots of shopping, restaurants and activities. Early check in was accommodated at no extra cost (which was appreciated after 12 hours of driving) and two small pets were permitted with an additional fee. Staff was friendly, the hotel was clean and followed COVID guidelines.

By on Feb 23, 2021

5
Partner Couples

Staff was amazing. They were very helpful with the check in service.

By on Feb 15, 2021

5
Family with small children

The hotel was clean and comfortable.staff was also very nice.

By on Jan 11, 2021

1
Everyone

I was robbed!! I will NEVER stay there again. This was my first time. I’m so disappointed. This was New Year’s Eve night. Pretty much New Year’s Day. Walking back to my room was greeted by security and he told me my door was open.. impossible!! If anyone stays at Hyatt you knw you can use the door stoppers to hold the door from outside, it’s used only for inside so housekeeping can’t come in, that was the first lie... I was told of all my personal possessions, which you could only know if you entered my room. So basically $200 cash was taken from my wallet and my iPhone charge and base.. Think this would be a safe place I guess NOT. I check out next day and went to the WESTIN which I always stay.. I regret staying at the HYATT. The GM was nice and apologetic, however the staff the night before seemed very suspicious and unprofessional base on the conversation and no one follow up with me. I have file a police report.. too much to type. But don’t stay there. It’s NOT a safe!!!!

By on Jan 10, 2021

Review comment responded on Jan 13, 2021

Our guest safety is of the utmost importance to us at the Hyatt Place Huntsville Research Park. I do apologize that you did not feel this was the case for you. A thorough investigation has been conducted at property level with no evidence of forced entry and a lock interrogation showed that no other key was used on the door. We are happy to cooperate with the police department on this matter. Again, I do apologize that you did not feel safe. This is not something that we have ever experienced at our property and wish you the best with the investigation.

5
Everyone

By on Dec 28, 2020

4
Business Business

This is a very new and clean hotel. I stayed here for 5 nights and the majority of the staff was amazing. Very friendly and helpful. I did have one person at the front desk who acted put out that she had to get up and help me when she was seated and was having a conversation with what appeared to be a friend, but I won't hold that against the staff as a whole. My biggest complaint about this is that there are certain times during the evening when it is was very loud! Both from sports cars outside that seemed to be cruising the mall and then sound seems to travel down the hallways at this hotel more than most that I stay in. That was mostly on my weekend nights and the weekday nights quieted down substantially.

By on Oct 22, 2020

1
Everyone

By on Oct 20, 2020

Hyatt Place Huntsville/Research Park

6860 Governors West NW, Huntsville, AL 35806
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