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Recent guest reviews

Large and comfortable room. Faced on the back side so quiet. Nice staff.

Hotel staff were nice, hotel very pretty and with an upscale look, just don’t go by any details on their website because it’s not updated!

This was meant to be a 4 star hotel. The hotel was dirty!!!! The optics were nothing like the ones on the website. I wouldn’t give the Royal Sonesta Houston Galleria a 2 star rating. The mirror in the bathroom was stained, the bathroom had no ventilation, the carpet in the rooms were also stained and carpet in the hallway of my floor smelled, the paint was peeling from the ceiling the rooms, even the baseboards needed had dirt and cracks. At first I thought it was just my room but I had my room switch from the 5th floor to the 15th and it was the same. My friend also stayed on a different floor and his was also bad as well. The gym and pool looked looked horrible. I glanced at it once and didn’t even bother to check it or the hot tub out. Nothing looks liked the pictures from the website. I felt liked someone did a bait and switch on me. The only good thing about that hotel about the hotel was the staff. The people were extremely nice. The hotel was in the perfect location. There’s so many things to do in that area and it’s more than 15 mins from most attractions and around the corner from the galleria mall.

Front desk was not welcoming, rather annoyed attitude. I was given a room facing the freeway. It was impossible to sleep.

Great location, excellent service..easy parking ..room service was also great

The staff was friendly and knowledgable. It was my friends birthday and we were given complementary champagne and chocolate covered strawberries!

Nice place close to the best shopping in downtown of Houston.

Good location. They offer free shuttle to drive people within 3miles of radius.

would do it again. its beautiful. wish I didn't get dinged for parking

It was super trendy and the staff members were excellent.

The room was clean but smelled old.....bathroom was tiny. Breakfast buffet was NOT worth the money, I would have been disappointed with it even if free! And parking was extremely expensive. Requested room service menus, never received them. I believe there must be better hotels for the price we paid. Very disappointed

The exterior was good but interior was too small for such high price

The room was Amazing! The staff was very friendly as well!

It was excellent customer service and clean rooms,!

Very nice hotel. The only downside is the pool was very small for such a large hotel. It should have more than one, in my opinion.

West Loop South Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in The Galleria, Royal Sonesta Houston Galleria is within a few miles (5 km) of popular sights such as Greenway Plaza and Lakewood Church. This 485-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

The 485 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 46-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and slippers. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests staying at Royal Sonesta Houston Galleria enjoy an outdoor pool, a health club, and a spa tub. Parking is available for USD 24.00 per night (USD 34.00 per night for valet parking), and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Hearing, Concierge)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Mobility & Hearing, Concierge)

1 King Bed | Sleeps 2

Guest reviews for Royal Sonesta Houston Galleria

Everyone (29) Couples (3) Family (9)
5
Everyone

Large and comfortable room. Faced on the back side so quiet. Nice staff.

By on Jun 5, 2021

Review comment responded on Jun 7, 2021

Dear Guest, Your kind words are received with our gratitude, and we thank you for allowing us to serve as your host. On behalf of your many Royal Sonesta friends in Houston, the pleasure was fully ours and we invite you to hurry back just as soon as you can. Best regards, Royal Sonesta Houston

4
Family

Hotel staff were nice, hotel very pretty and with an upscale look, just don’t go by any details on their website because it’s not updated!

By on Apr 20, 2021

Review comment responded on Apr 21, 2021

Dear Guest, Your kind words regarding the warm welcome provided by our Royal Sonesta colleagues have certainly captured our attention and we thank you for taking the time to share. We appreciate your feedback regarding our comfortable design, and we regret if any online details were not clear prior to your arrival. It would be a pleasure to one day welcome you again and we invite you to hurry back soon. All the best, Royal Sonesta Houston

1
Friends

This was meant to be a 4 star hotel. The hotel was dirty!!!! The optics were nothing like the ones on the website. I wouldn’t give the Royal Sonesta Houston Galleria a 2 star rating. The mirror in the bathroom was stained, the bathroom had no ventilation, the carpet in the rooms were also stained and carpet in the hallway of my floor smelled, the paint was peeling from the ceiling the rooms, even the baseboards needed had dirt and cracks. At first I thought it was just my room but I had my room switch from the 5th floor to the 15th and it was the same. My friend also stayed on a different floor and his was also bad as well. The gym and pool looked looked horrible. I glanced at it once and didn’t even bother to check it or the hot tub out. Nothing looks liked the pictures from the website. I felt liked someone did a bait and switch on me. The only good thing about that hotel about the hotel was the staff. The people were extremely nice. The hotel was in the perfect location. There’s so many things to do in that area and it’s more than 15 mins from most attractions and around the corner from the galleria mall.

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Dear Guest, We thank you for joining us and for sharing your kind words regarding the genuine hospitality provided by our team. Your added comments leave us concerned and we apologize if your guest room was not all you hoped it would be. We pride ourselves on providing a comfortable home-away-from-home and we understand this was not accomplished for you. We hope you can accept our apologies and have confidence in knowing that the details shared provide us great value and corrective actions will be put in place to ensure others are not left to feel the same way. We thank you again and we look forward to winning your heart the next time we see you. Best regards, Royal Sonesta Houston

5
Everyone

By on Feb 28, 2021

Review comment responded on Mar 11, 2021

Dear Guest, A perfect score always brightens our day because we know another guest has thoroughly enjoyed their time with us. We thank you for sharing your review and we look forward to you settling in again, hopefully, one day soon. Warm regards, Royal Sonesta Houston

2
Everyone

Front desk was not welcoming, rather annoyed attitude. I was given a room facing the freeway. It was impossible to sleep.

By , from Houston on Dec 31, 2020

Review comment responded on Jan 4, 2021

Dear MTH, Greetings and thank you for allowing us to serve as your host in the Houston Galleria. While our colleagues are typically noted for their genuine hospitality, we regret to learn that this was not your impression and we hope you can accept our apologies for any moments of inconsistency. We appreciate your added feedback and we apologize if your assigned room caused any disappointment. While half of our hotel does face that direction, our building is well insulated to prohibit outside noise from seeping in and we are sorry if this caused any troubles during your stay. On behalf of all of us, the pleasure was ours and we look forward to providing a more cherished visit the next time we see you. All the best, Royal Sonesta Houston

5
Partner Couples Business Business

Great location, excellent service..easy parking ..room service was also great

By , from Virgin Islands on Sep 15, 2020

Review comment responded on Sep 17, 2020

Dear Miron, Your kind feedback is received with our gratitude, especially your kind words regarding the gracious hospitality provided by our Royal Sonesta colleagues. On behalf of all of us, the pleasure was ours and we look forward to you visiting again, one day soon. Warm regards, Royal Sonesta Houston

5
Everyone

By on Jun 10, 2020

Review comment responded on Jun 18, 2020

We appreciate you staying with us and for your review.

5
Friends

The staff was friendly and knowledgable. It was my friends birthday and we were given complementary champagne and chocolate covered strawberries!

By , from Baton Rouge, La. on Mar 8, 2020

Review comment responded on Mar 13, 2020

Dear Katy, As you quickly found, our Royal Sonesta colleagues love to celebrate special occasions and we are elated to find that the birthday gestures were so appreciated by your friend. We trust that your treasured experience will soon have you planning your return and we encourage you to hurry back just as soon as you can. Yours in Hospitality, Royal Sonesta Houston

4
Business Business

Nice place close to the best shopping in downtown of Houston.

By on Feb 27, 2020

Review comment responded on Feb 27, 2020

Yes indeed! The Galleria area of Houston features some of the best shopping in all of Texas and we are thrilled to find that our central location served you so well. We thank you for sharing your high marks and we invite you to visit again one day soon. Warm Regards, Royal Sonesta Houston

5
Family

Good location. They offer free shuttle to drive people within 3miles of radius.

By on Feb 13, 2020

Review comment responded on Feb 14, 2020

Greetings YF, Our shuttle service is popular with guests wishing to explore the greater Galleria and we are happy to find that you so enjoyed the ride to the many nearby destinations. We thank you for taking a moment to share your thoughts and we hope ours is a hotel you will return to time and again for many years to come. Warm Regards, Royal Sonesta Houston

Royal Sonesta Houston Galleria

2222 West Loop South, Houston, TX 77027
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