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Recent guest reviews

The ambiance was amazing!!

I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!

The rooms

Staff was great. Location was good.

The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.

Great thank you.

Very nice facility.

I like the hotel layout but due to COVID-19 staffing from house keeping never cleaner up my bedroom I had to call front desk..to get the matter resolved. They also tried to overcharge me my initial offering.

Surrounding area was nice, the lobby was so amazing, but the rooms are so outdated. The roof in our bathroom had a ton of water stains.

The hotel was quite far from the airport, but it was easy to find. There was plenty of parking, even the garage was free. The lobby included a beautiful water feature. Make sure to ask the hotel staff for fish food. The rest of the hotel was clean , albeit a bit old looking in some places.

Very good hotel

it was okay

The negatives are to long for this survey. A complaint was submitted by me to Kylie P. who is with the Omni and she is supposed to turn it over to Ghee Alexander with Prism.

Everything was good. I enjoyed my stay and will definitely be coming back again.

Well-located, friendly staff, no complaints about anything.

I had a problem with the hot water in my room. When they couldn't fix it immediately, they moved me to a new room, and gave me a night of valet parking. Feeding the fish is also a great Zen activity.

Katy Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free uncovered self parking
  • Onsite dining
  • Outdoor pool

Located in Memorial, Hyatt Regency Houston West is 3 mi (4.8 km) from Bear Creek Pioneers Park and within a 10-minute drive of other popular attractions like Memorial City Mall. This 400-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

This hotel serves as home to a restaurant, which has garden views and specializes in American cuisine, along with a bar. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6:30 AM to 11 AM.


Rooms

All of Hyatt Regency Houston West's 400 rooms are air-conditioned and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. 65-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

At Hyatt Regency Houston West, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Suite

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 3

Park, Suite

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Houston West

Everyone (26) Couples (3) Family (14)
5
Everyone

The ambiance was amazing!!

By on Oct 2, 2021

Review comment responded on Oct 4, 2021

Greetings TaKisha, We're delighted you enjoyed your stay at Hyatt Regency Houston West! Thank you for the lovely review. Please come see us again soon. Warm Regards, Christopher Corey, Director of Rooms

5
Family Business Business

I liked the open concept of the hotel. It’s a beautiful scene as you walk inside with all the water, fish, and plants. It’s really inviting. The outside was impressive too. The building itself is gorgeous!

By on Sep 17, 2021

Review comment responded on Sep 21, 2021

Greetings Maria, Thank you so much for the kind words about our beautiful building. We trust that it helped make your stay all the more special and that you were able to take advantage of our fantastic amenities as well. The next time you find yourself in Houston, we hope you'll consider us again for all your lodging needs. Warm Regards, Christopher Corey, Director of Rooms

5
Everyone

The rooms

By on Aug 14, 2021

Review comment responded on Aug 16, 2021

Greetings, Thank you for taking the time to let us know how much you enjoyed your stay at Omni Houston Hotel at Westside. It is wonderful to see our accommodations were to your liking and we trust you were able to enjoy some of our amenities. We look forward to welcoming you back again soon! Warm Regards, Christopher Corey, Director of Rooms

4
Family Business Business

Staff was great. Location was good.

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Greetings, Thank you for choosing to stay with us at Omni Houston Hotel at Westside. We're thrilled that you enjoyed our friendly staff and convenient location. The pleasure was all ours, and we hope to see you again soon. Warm Regards, Christopher Corey, Director of Rooms

1
Family Family with small children Partner Couples Friends

The place was nice , however I kept smelling marijuana in the hallways. And very noisy , so my wife and I left within hours of being there. Also I noticed on my bank statement I was charged twice for the room which I’m disputing at the moment.

By on Jul 13, 2021

Review comment responded on Jul 13, 2021

Would you mind letting me know who you dealt with on the night of this issue?

5
Partner Couples

Great thank you.

By on Jul 11, 2021

Review comment responded on Jul 13, 2021

We appreciate the review and look forward to welcoming you back!

5
Everyone

By on Jul 6, 2021

Review comment responded on Jul 18, 2021

We appreciate the feed back and look forward to welcoming you back!

4
Business Business

Very nice facility.

By on Jun 29, 2021

Review comment responded on Jun 29, 2021

We appreciate the feedback and look forward to welcoming you back!

1
Family

I like the hotel layout but due to COVID-19 staffing from house keeping never cleaner up my bedroom I had to call front desk..to get the matter resolved. They also tried to overcharge me my initial offering.

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

I apologize let me know if this was ever resolved for you?

3
Family

Surrounding area was nice, the lobby was so amazing, but the rooms are so outdated. The roof in our bathroom had a ton of water stains.

By on Jun 14, 2021

Review comment responded on Jun 14, 2021

Thank you for letting us know about the stains. We will be addressing that with our housekeeping department.

Hyatt Regency Houston West

13210 Katy Fwy, Houston, TX 77079
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